I have been a member of the site for a long while but only started to play again recently , I was lucky enough to win some money but needed to send of my documents before i could withdraw my winnings ,
Sent them the standard set i had which i use for all casinos , They were declined for not being clear enough , So i take all new photos , All accepted great stuff ,
I then get told i also need to verify a 2nd card i had registered to the account , A card which expired a year ago ..... , I told them that card is expired and i do not have it anymore , They said its tough i need to prove i am the owner of that card ....
You are supposed to destroy all old cards for security purposes , I have provided them with all the i.d i would need to travel the world , Open a bank account , Adopt a child hahaha but no its not good enough for a casino or to make a poxy £150 withdrawal ...
Have been told i need to get in touch with my bank and ask them to send me some kind of confirmation that i was the owner of that expired card or i cannot withdraw my cash .
Really doesn't seem fair !
Sent them the standard set i had which i use for all casinos , They were declined for not being clear enough , So i take all new photos , All accepted great stuff ,
I then get told i also need to verify a 2nd card i had registered to the account , A card which expired a year ago ..... , I told them that card is expired and i do not have it anymore , They said its tough i need to prove i am the owner of that card ....
You are supposed to destroy all old cards for security purposes , I have provided them with all the i.d i would need to travel the world , Open a bank account , Adopt a child hahaha but no its not good enough for a casino or to make a poxy £150 withdrawal ...
Have been told i need to get in touch with my bank and ask them to send me some kind of confirmation that i was the owner of that expired card or i cannot withdraw my cash .
Really doesn't seem fair !