@Chuzzleaddict - so, are you going to give Mr. Green a third try? Just curious
Fool me once, shame on you, fool me...ya know ole cliched saying,
I actually like the joint but pertaining to this thread, i wont be goin there, fair play n all to rep but still not good nuf IMO!!
I wish everyone was IanO
Why do you consistently call "get them off the accredited list" or "rogue them" before a) the actual problem has been identified and b) the rep has had a chance to resolve it? Nothing wrong with pointing out how you feel about the actual issue, but problems happen at some point at EVERY casino, accredited or otherwise. It's how they HANDLE it that dictates their future at CM, if Bryan's past actions are any guide.
I seriously doubt it is "delaying tactics". IMO it is just incompetence or poor communication between management and frontline staff, or some other internal breakdown.
Chuzzle - based on your LAST thread about them, I have not deposited there. I meant to try em' out but I absolutely loath having Withdrawal / verification issues.
I would not like to go through the same hassles and therefore I stay away. It's amazing that I tend to join Casinos mostly on recommendation from fellow players. I'll sample them myself then ONLY would I recommend to other players.
Its great that you bring these issues up - It helps so others don't experience the same!!
Nate
There are so many places that have 'Potential' Slotster ...
Everyone seems to be kicking off at these verification processes but it's no more than any credit facility would do should you apply for a credit card or something like that. It has to be done. Any beef with the process should be directed at the licensing jurisdictions, not the operator. Any operator that doesn't follow this process either spends a FORTUNE verifying players in other ways or is simply not bothered about anti money laundering. It's a legal requirement guys, one that cannot be flouted. I've been on either side of the issue, I got stung by some dodgy Costa Rican company who claimed they couldn't "verify" my ID when I won a load of cash - some use it as an excuse not to pay, others do it because they care about their responsibilities and don't want to lose their license. Mr Green I dare say are the latter.
Mistakes get made yes but the 3 month statement thing is pretty standard, I had to do this for a credit application recently.
I had an issue @ Mr Green with my first 'decent' sized withdrawal (thread somewhere!) - also convinced initially it was some sort of delaying tactic (as previous smaller payments had been made with no issue).
I still play there.
I've given them the benefit of the doubt that it was simply a 'mix up' and maybe a consequence of less than ideal processes from a comparatively new setup. I expressed my concerns at the time that I didn't want to purely be helped because I was a member here, and that anyone else would get withdrawals reversed and long waits for cash outs etc; it's disappointing to read something similar again.
FWIW, I'm waiting on a withdrawal at the minute - will report back on the timescales.
I really think Mr Green could be something brilliant.
They have one of the best layouts/customer interaction interfaces out there. The slots and games from across the spectrum are presented beautifully - and the portal
mainly works flawlessly. Cashouts are simple from a request perspective and the information clear.
Would be a real shame if the back office didn't match the expectations presented by the front.
Update
I spoke to Andrew Stewart today after missing his call a couple of times due to being in meetings. I appreciated the time he took to chat to me and he was understanding and apologetic about the issue faced, saying it was indeed a huge error on their part which should not have happened. My file has now been updated to clearly state not to ask me for any more verification. I felt I was being taken seriously and this forum/the rep were mentioned and all implications thereof. Andrew Stewart also said he would look in to some kind of VIP bonus given the fact that since joining Mr Green I have deposited very large sums, which is also something positive.
So, thank you Mr Green and Ali for the steps you have taken, and for the compensation in my account today which I am yet to check*
And in response to other comments, I have absolutely NO issue with having to verify, I do in fact prefer having to do so, it was just the 'run around' that I did not appreciate, which you would have understood if you fully had read both my threads on this subject.
*Edit: £20 received with thanks.