Hi,
It is regrettable that US customers have a min cashout of $100, but that limit is governed by our wire provider. When we changed our offers a few months ago, we made it so that US players could cash out $100 on free chips and those offers still run every day.
The problem however, is that our cashouts went through the roof on free money, so we decided for this offer to not allow $100 cashouts. The offer was available on 5 brands, so effectively, if we allowed $100 cashout, we would risk $500 per player. And, as Googobucs said, you could reverse winnings and cashout $200, effectively pushing the risk to $1,000 per player. As a player myself, I don’t think that is ridiculous. At the end of the day, it is free money and you could easily turn the $54 into $200. It's supposed to be the thought that counts.
As this is your second complaint about our bonuses this week, I really wish you would log in and review each offer and compare it with our competitors. Your perception of our bonuses is wrong and to post negative feedback twice without having all the facts on hand means you’re not posting accurate information.
For what it is worth: We give 50% cashback every day. We give 20% cashback a week. We give 10% cashback per month. We give a free chip every weekend (which allows $100 cashout). There is a free chip at each brand on different days of the week (which allows $100 cashout). There are 8 bonus offers at 5 brands per day (total 40 per day). 3 of these offers have low wagering and no Max Cashout (15 per day). You do not get this anywhere else.
A few months ago, we changed our entire business model based on feedback and advice from members here and yet, it’s still not good enough?
Regards,
Dieter