Thank you Thrills - Never turn your nose up at a few free spins

[brianmon]

I went to deposit at Thrills tonight, and noticed they were offering 10 free spins on either wild water or CFTBL (without WR).
loaded up CFTBL, no free spins, contacted CS who said they'd had technical problems crediting free spins tonight. so they gave me £3 in lieu of the spins.
Had a few spins on CFTBL and surprisingly got my balance up to around £8. switched to DOA, had a few 100 spins, balance was now about £13. But I wasn't getting anywhere and I was getting bored.
So I switched from 9p spins up to 18p spins and this dropped - 2750x stake and my 3rd wildline in 3 weeks. the first one also came from £6.10 won from free spins at Betsafe.



So the moral is - however many, or few free spins are on offer TAKE THEM, you never know where they could lead

 

[rainmaker]

.

Congratulations brianmon

I also played some free spins at Thrills today - 50 actually as I did a deposit yesterday (deposit €50+ and get 50 free spins the next day promo).

Used them on Wild Water and won about €15, which I lost

 

[Azzurri]

I went to deposit at Thrills tonight, and noticed they were offering 10 free spins on either wild water or CFTBL (without WR).
loaded up CFTBL, no free spins, contacted CS who said they'd had technical problems crediting free spins tonight. so they gave me £3 in lieu of the spins.
Had a few spins on CFTBL and surprisingly got my balance up to around £8. switched to DOA, had a few 100 spins, balance was now about £13. But I wasn't getting anywhere and I was getting bored.
So I switched from 9p spins up to 18p spins and this dropped - 2750x stake and my 3rd wildline in 3 weeks. the first one also came from £6.10 won from free spins at Betsafe.

View attachment 48084

So the moral is - however many, or few free spins are on offer TAKE THEM, you never know where they could lead

Out of curiosity, did you have to receive an email notification to receive the free spins? I didn't receive them, and was told by their CS support it was only for players who received an email.

And congrats on the nice win.

 

[brianmon]

Out of curiosity, did you have to receive an email notification to receive the free spins? I didn't receive them, and was told by their CS support it was only for players who received an email.

And congrats on the nice win.

No, I never received an email. i was intending to deposit. so i looked at the promotions to see if there were any bonuses on offer and saw the happy hour free spins on offer

 

[Azzurri]

No, I never received an email. i was intending to deposit. so i looked at the promotions to see if there were any bonuses on offer and saw the happy hour free spins on offer

That's exactly what I did, but was told this information by the CS rep when I questioned where the spins were. Granted now the reason was probably due to it not being the correct 'happy hour' time, but due to the time difference here in Australia I wasn't aware of this.

Regardless, the rep has obviously given me untrue and misleading information, as the correct response should have been it's not the correct time yet and I should log back in at the correct time, which I would have done, and made a deposit in the meantime.

For me, it's the principle of the matter, as 10 free spins doesn't usually mean much to my style of play, however as you've proved, they can still be valuable, and offers should be honored, terms transparent, and equally fair across the board for all customers.

It's obvious I was lied to by the CS rep which is a huge pet hate of mine, and if Thrills want to build a strong reputation and one day try for accreditation, this type of behavior is unacceptable, and they will get eaten alive during a BOF process if this occurred.

I have sent the rep Erik a pm with my concerns, so it will be interesting to see his response and explanation.

 

[Hydr0]

That's exactly what I did, but was told this information by the CS rep when I questioned where the spins were. Granted now the reason was probably due to it not being the correct 'happy hour' time, but due to the time difference here in Australia I wasn't aware of this.

Regardless, the rep has obviously given me untrue and misleading information, as the correct response should have been it's not the correct time yet and I should log back in at the correct time, which I would have done, and made a deposit in the meantime.

For me, it's the principle of the matter, as 10 free spins doesn't usually mean much to my style of play, however as you've proved, they can still be valuable, and offers should be honored, terms transparent, and equally fair across the board for all customers.

It's obvious I was lied to by the CS rep which is a huge pet hate of mine, and if Thrills want to build a strong and one day try for accreditation, this type of behavior is unacceptable, and they will get eaten alive during a BOF process if this occurred.

I have sent the rep Erik a pm with my concerns, so it will be interesting to see his response and explanation.

Ease up mate...

It's far from obvious that CS lied to you. You make it sound like a personal attack.

CS has nothing to gain by lying to you, especially over a few free spins.

I think it's more reasonable to presume that CS wasn't correctly informed, and made an honest mistake in saying to you that you needed to receive an email to qualify for the freebies.

I would be giving the benefit of the doubt on this one. JMV.

 

[Azzurri]

Ease up mate...

It's far from obvious that CS lied to you. You make it sound like a personal attack.

CS has nothing to gain by lying to you, especially over a few free spins.

I think it's more reasonable to presume that CS wasn't correctly informed, and made an honest mistake in saying to you that you needed to receive an email to qualify for the freebies.

I would be giving the benefit of the doubt on this one. JMV.

I understand you think that Hydr0, but rest assured I am a bit of a terms Nazi, so I don't usually state things just to be difficult.

It was an in depth conversation with the CS agent and I stated my point very clearly. They also excused themselves to seek clarification and still responded with the same answer.

Correct, the CS agent wouldn't have anything to gain by lying, however as brianmon has proved, sometimes their employers do. They are not a separate entity, and CS agents are a direct representative of the casino they work for.

Maybe it was an honest mistake, but the agent had ample time and opportunity to correct the mistake, and continually chose not to. I agree CS agents can't always help with certain issues, however surely they should be educated in the offers they have on offer and are currently running.

To simply make up the email comment, when there is no evidence to support the claim, is misleading, and can only be described as a lie. Sorry if you disagree, but this is my analysis.

Like I said to the agent, given the information I was receiving was clearly contrary to any information stated on their site, what guarantees do I have as a customer moving forward that this type of misleading information won't arise regarding a possible bigger issue such as a withdrawal or bonus winnings? Will I then encounter a random rule that isn't stated in the terms that could potentially lose me my winnings? Yes this is a small issue, but the implications are much larger. You have a right to your opinion, and a blase approach, however I'm of the opinion that some casinos will see that approach as we've been given an inch, so let's take a mile.

It's about nipping these small issues in the butt early, so casinos, especially non-accredited ones, know we are a switched on group who want answers and won't accept any funny business. Trust me when I say, my approach, however sometimes unpopular, is much more beneficial to the wider community going forward.

If I made it sound like a personal attack, sorry mate but that's your interpretation. I like to make casinos accountable for any misleading information they may give me or any other player. You'll notice it's a trend of mine, and maybe one day when I'm fighting in your corner for some reason you may be more understanding of where I'm coming from.

Thanks for your comments.

 

[Finn]

Correct, the CS agent wouldn't have anything to gain by lying, however as brianmon has proved, sometimes their employers do.

If the employer wanted to "gain" by limiting this offer, they would have several options

- Not to have this offer for anybody in first place

- Have it only to people who have deposit at the casino or deposited recently

- Restrict the offer just to the main markets, Nordic countries + UK + Netherlands + maybe couple others like some casinos do with their offers

Since there are those options, there is no reason to assume they would pull off this option

- Lie to new customers, or at least lie to new customers from Australia, or at least if it is that Azzurri, lie to him.

Definition of lie is to make an untrue statement with intent to deceive.

I don't think there is any proof of this being a lie just like a customer leaving a review that is horribly factually off because he can't recall dates correctly is not a lie either.

 

[Hydr0]

I understand you think that Hydr0, but rest assured I am a bit of a terms Nazi, so I don't usually state things just to be difficult.

It was an in depth conversation with the CS agent and I stated my point very clearly. They also excused themselves to seek clarification and still responded with the same answer.

Correct, the CS agent wouldn't have anything to gain by lying, however as brianmon has proved, sometimes their employers do. They are not a separate entity, and CS agents are a direct representative of the casino they work for.

Maybe it was an honest mistake, but the agent had ample time and opportunity to correct the mistake, and continually chose not to. I agree CS agents can't always help with certain issues, however surely they should be educated in the offers they have on offer and are currently running.

To simply make up the email comment, when there is no evidence to support the claim, is misleading, and can only be described as a lie. Sorry if you disagree, but this is my analysis.

Like I said to the agent, given the information I was receiving was clearly contrary to any information stated on their site, what guarantees do I have as a customer moving forward that this type of misleading information won't arise regarding a possible bigger issue such as a withdrawal or bonus winnings? Will I then encounter a random rule that isn't stated in the terms that could potentially lose me my winnings? Yes this is a small issue, but the implications are much larger. You have a right to your opinion, and a blase approach, however I'm of the opinion that some casinos will see that approach as we've been given an inch, so let's take a mile.

It's about nipping these small issues in the butt early, so casinos, especially non-accredited ones, know we are a switched on group who want answers and won't accept any funny business. Trust me when I say, my approach, however sometimes unpopular, is much more beneficial to the wider community going forward.

If I made it sound like a personal attack, sorry mate but that's your interpretation. I like to make casinos accountable for any misleading information they may give me or any other player. You'll notice it's a trend of mine, and maybe one day when I'm fighting in your corner for some reason you may be more understanding of where I'm coming from.

Thanks for your comments.

Azzurri, I consider myself to be very understanding. My only gripe with your first post was its tone. Calling a rep a liar here (even if you believe you have strong evidence it's true) without providing substantial relevant facts to support such a claim isn't cool. I can see that you didn't want to go into detail initially, but as readers of your post naturally we can only comment on the info you've provided.

For the record, I'm not a member of Thrills.

Obviously there is more to the story, which you have now expressed in some detail. Thanks for doing so. However, I still disagree with the manner in which you described your issue to begin with.

I do my best to approach my posting in an objective fashion. I assure you I am definitely not blase in my approach to handling casino issues that may arise from time to time either. The complete opposite in fact.

I too believe in promptly dealing with issues, prior to them possibly escalating in future. Based on my own experience however, I believe it's wiser to avoid writing posts that risk being perceived as provocative and inflammatory about a casino, before giving a casino reasonable time to escalate your concern. It can give some members the wrong idea about your intentions, even when they are good and honest.

I respect your passion for nipping things in the bud, and setting things straight ASAP. I think it's good to be pro-active. However, there's a right and wrong way to do this, as I'm confident you would agree with.

Btw, I've read a few of your previous posts to date, and they mostly read as balanced, objective, and non-judgmental. Your first post obviously read as contrary to your usual style.

Have a good one. Hope you end up sorting your minor issue with CS