Hi Guys
I am not sure if I have a case to lodge a PAB but I just thought I would share with you all my story.
23/06/2014 - The Night SuperLenny (Thrills) Destroyed My Soul
It is a cold winters night in Australia, Tuesday night watching the World Cup.
I receive an email from Superlenny.com casino offering a 100% Samba match bonus - Brazil is currently playing and Neymar has scored two goals.
Let's try my luck I think - 100% is good what have I got to lose?
Little do I know, I would lose more than just money - but my faith in online gambling.
So I deposit a whopping $27.15 (USD) giving me a balance of $54.30 in total to attack.
Start the night on mobile, betting $2.40 per spin on Mad Hatters - I get home and decide to jump on the PC.
On P.C. I decide to switch to Immortal Romance, dropping my bet to $1.20 with my balance sitting at a cool $80.40.
I haven't even fallen below even yet let along gone anywhere near using my bonus balance!
Stats:
- Min Balance = $50.70
- Current Balance = $80.40
- Wagering Req Left = $1,177.50
Ok the fun starts here.....5 spins in I hit Wild Desire with my bet at $1.20.
4 wild reels, huge payout of $1134 - a whopping 945 times my bet.
Woohoo! A withdrawal is on its way!
With my balance sitting at $1210 USD, I resume playing as I know I have quite a bit of the wagering requirement still to go.
From here I play Twin Spin, betting $5 per spin.
Balance is sitting at a cool $1144 still so I up the bet to $7.50 then to $10.00.
Somewhere within here I have unknowingly broken the rules of the bonus.
Despite breaking these seemingly absurd terms considering the balance of my account due to that huge Immortal Romance win, I continue to play 450+ spins with a minimum bet of $10 after the WR has been met.
I finally withdraw 451 spins later with a balance of $727 USD, not having a clue I had broken any terms of the bonus but knowing I had obliterated many times over any WR that could exist.
Hours pass and I am awaiting my withdrawal - I am ignored by support who insist 'payments are not in until tomorrow'.
15 hours later, after parading around a day like a winner I get the news my winnings have been confiscated and that I am a violator of the terms of the bonus.
What is even more hurtful is the manner in which I am spoken to by support.
As if I am a criminal, a deliberate violator, a bonus abuser?
No sympathy whatsoever - no attempt at even a compensatory offer -''I am lucky to get my deposit back" according to them.
So here are the terms and conditions of the bonus:
Terms and Conditions for All Casino Bonuses
The maximum bet that is allowed to be placed when playing with a bonus is €5/$6/£4 per spin and €0.1/$0.1/£0.1 per Bet line (or equivalent in any other currency) until the play through requirements of the bonus have been met. This includes double up wagers after the game round has been completed. For example, wagering winnings from X game round on red/black.
Ok so I broke the rules, I bet in excess of $6 with bonus funds in my account.
What hurts the most is my position I was in at the time these 'excessive bets' were spun.
- I switched from $5 bet to $7.50 bet with a funds balance of $1144 USD and remaining WR of only $441
- I switched from $7.50 bet to $10 bet with a funds balance of $1658 USD and remaining WR of only $148
Hence I have been hit with the ultimate punishment.
Confiscation of everything.
My balance never even fell below my initial deposit, meaning I never even came close to using the bonus funds issued.
I am utterly scarred from this experience, especially the ruthless attitude shown by the agent who spoke to me.
Online gaming will never be the same for me again.
Let this be a warning to you all.
I guess you are all going to lay into me and state that I have no case for a PAB.
You are probably right.
To feel like a lucky gambler who just had a great hit, to feel like a pennyless crook.
Thanks Superlenny/Thrills, you have my soul.
Regards,
b0kch01