- Joined
- Jun 16, 2009
- Location
- ontario canada
I'll just cut to the chase because I'm not only delirious at this point but past the boiling point. After a long drawn out history with both ROME CASINO and DICELAND - Its now been a short while that I was referred to Noah- from Josh (as I have had PROBLEM AFTER PROBLEM- WHAT A SURPRISE). I have been dealing with him most recently regarding a PAYMENT issue as I have only had MAJOR difficulty in the past getting paid, aside from ALL the other problems there have been. Let's just say this time around- I requested to be paid by cheque- and so it arrived - after a couple weeks- I took the cheque to a money mart to have the cheque cashed- it was at this point the teller told me that the account didn't EXIST. So I proceeded to my bank- thinking they might be able to better look into the issue. It was there, that I was led into a room by the bank manager
( that was luckily a family friend) and questioned as to where the cheque came from - I was told that the account and cheque were both fake and FRAUDULENT. After a police officer was called in (as that is the procedure here in Canada)- I managed to get a copy of the cheque for my own records- the original was taken from me. I then made every attempt to contact the casino, a manager, the CEO Josh- and heard back from no one for at least 24 hours (except a support worker). Finally the next day when Noah emailed me I told him what happened. I explained my situation and story to the support worker and was told how "MORTIFIED, shocked and surprised" they were to hear such a thing had happened- that this "never happens" and that there was a whole bunch of BS why. How coincidental. I then had the opportunity to speak to Noah again- through email and which time he decided to send me a bank wire (which takes another 2 weeks to arrive). He went on to explain to me that the anger I feel should be expressed to ONLY my bank! THAT THEY EMBARRASSED ME AND TREATED ME AS A CRIMINAL. That I'm wrong to think badly of the casino because they do not deserve blame nor will he assume any responsibility for what happened. Let me just say this by far has to be the PINNACLE of nightmare stories I have ever heard regarding an online gaming site. He went on to tell me that I could go ahead and trash talk the casino all I like on CASINOMEISTER- but then went on to even humour me by calling me a "valuable player." All I ever hear from them is ALL that "they do lots for me- and how many efforts we have made in keeping you a happy player". As far as I can see, the ONLY efforts made were necessary in correcting major MISTAKES. Are we as players supposed to be forever grateful because we expect to get paid in a timely fashion or without being given fake or phoney cheques to cash. I was in no way treated like the "valuable player" they claim I am. I at no point was even offered any kind of compensation or bonus- for my time lost, the embarrassment I endured (which according to Noah is my banks fault) or just the inconvenience of having gone through such an awful situation. Frankly I'm disgusted with the way I was treated and I am at a loss for words. Of course I refuse to close my account until my funds actually arrive. Surely, Noah will post a reply in reference to this complaint and as always will find the charming and clever words to worm his way out by explaining it away -however what he fails to recognize is that you can only explain away so much and so many times. Eventually- it comes down to facts. FACTS BEING- my bank is NOT the problem and I am not the problem. SO THAT LEAVES JUST ONE ANSWER. There is absolutely a problem with this casino and until you recognize that and start treating your customers as if you ACTUALLY VALUE THEM then I don't believe you should even be able to operate. Unfortunately for you- I'm not the only one that feels that way.
( that was luckily a family friend) and questioned as to where the cheque came from - I was told that the account and cheque were both fake and FRAUDULENT. After a police officer was called in (as that is the procedure here in Canada)- I managed to get a copy of the cheque for my own records- the original was taken from me. I then made every attempt to contact the casino, a manager, the CEO Josh- and heard back from no one for at least 24 hours (except a support worker). Finally the next day when Noah emailed me I told him what happened. I explained my situation and story to the support worker and was told how "MORTIFIED, shocked and surprised" they were to hear such a thing had happened- that this "never happens" and that there was a whole bunch of BS why. How coincidental. I then had the opportunity to speak to Noah again- through email and which time he decided to send me a bank wire (which takes another 2 weeks to arrive). He went on to explain to me that the anger I feel should be expressed to ONLY my bank! THAT THEY EMBARRASSED ME AND TREATED ME AS A CRIMINAL. That I'm wrong to think badly of the casino because they do not deserve blame nor will he assume any responsibility for what happened. Let me just say this by far has to be the PINNACLE of nightmare stories I have ever heard regarding an online gaming site. He went on to tell me that I could go ahead and trash talk the casino all I like on CASINOMEISTER- but then went on to even humour me by calling me a "valuable player." All I ever hear from them is ALL that "they do lots for me- and how many efforts we have made in keeping you a happy player". As far as I can see, the ONLY efforts made were necessary in correcting major MISTAKES. Are we as players supposed to be forever grateful because we expect to get paid in a timely fashion or without being given fake or phoney cheques to cash. I was in no way treated like the "valuable player" they claim I am. I at no point was even offered any kind of compensation or bonus- for my time lost, the embarrassment I endured (which according to Noah is my banks fault) or just the inconvenience of having gone through such an awful situation. Frankly I'm disgusted with the way I was treated and I am at a loss for words. Of course I refuse to close my account until my funds actually arrive. Surely, Noah will post a reply in reference to this complaint and as always will find the charming and clever words to worm his way out by explaining it away -however what he fails to recognize is that you can only explain away so much and so many times. Eventually- it comes down to facts. FACTS BEING- my bank is NOT the problem and I am not the problem. SO THAT LEAVES JUST ONE ANSWER. There is absolutely a problem with this casino and until you recognize that and start treating your customers as if you ACTUALLY VALUE THEM then I don't believe you should even be able to operate. Unfortunately for you- I'm not the only one that feels that way.
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