I joined this forum to post the issue I'm currently experiencing with Quick Tender. I was going to post it in 2+2 but deicded it would be better served here and I would probably receive better adivce and help in this forum. This issue involves a deposit via my credit card. I just want to make it clear that in no way has Quick Tender support been non-responsive just non-active. They have answered every message I have left for them within a day.
Here is the problem...
I signed up for a Quick Tender account a long time ago but never used it to deposit. In late September I decided I wanted to try it out. I wanted to see how efficient the site was with deposits/withdrawals. I was mostly tired of waiting on check withdrawals from wagering sites that didn't offer bank wires. I attempted to deposit $140 with my credit card into my QT account. My deposit wasn't successful for some reason. I double checked the credit card info I entered and tried the deposit again but it was declined once again. I figured my credit card company wouldn't allow transactions to QT so I just said forget it and deposited onto the wagering site Totebet directly with my credit card. I used the same credit card I attempted to deposit with on QT onto Totebet and it was succesful with no problems. I have never had a problem with depositing with this credit card. It has been used on Pokerstars, FullTilt, UB and BetJamaica with no problems before.
Anyway, about a week ago I received a text message stating that my credit card had been charged $210 by QUICKT +44870763017, GB. I'm signed up for text messages whenever a transaction is presented to my credit card/bank account and this caught me off guard as I hadn't made any purchases. I contacted my credit card company and they told me who the merchant was, turned out to be Quick Tender. I really had no problem with the transaction except for the fact I hadn't authorized it and it was for $60 more than I had attempted to deposit. I was a little puzzled but figured what the hell, no big deal and I had more than enough credit on my card to cover the charge.
I was on a business trip the week I received the text message but when I got home a week later I signed into my QT account to use the money and was surprised to find that my balance was zero. The $210 transaction wasn't credited to my account. I began to get a little concerned. I immediately left support a message explaining the situation. They replied the next day with this email:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
Could you please provide a full bank statement in order for us to investigate this issue for you?
You may scan and send it by email to support@quicktender.com.
Thank you for your understanding and co-operation.
Kind Regards,
Polina
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
No problem. I scanned my card statment, which happened to have come the day before, and emailed it to support. Two days passed and I received this email:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
Please be informed that your issue has been registered and forwarded to the respective department. Our team is going to get in contact with you.
Please feel free to contact us should you require any further assistance.
Kind Regards,
Polina
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
I figured great, the money will be in my account that day and the problem would be solved. About an hour later I received this email:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
Please be informed that we are currently investigating the issue - we shall also contact the credit card processor in order to look into this issue in more detail.
Our team will contact you as soon as any information regarding the charge in question is available.
Please feel free to contact us should you require any further assistance.
Kind Regards,
Polina
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
Now I started to feel I was going to get screwed. I felt like support was just dragging their feet and there was no reason why my account shouldn't be credited with the $210. Not to mention they never contacted me. A couple days later I emailed support with my concerns and received this message the following day:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
We have brought this issue to the attention of our processor and they are currently investigating this charge. Could you please contact your card issuer and request the transaction details of the $210.00 charge at your statement (usually when clicking on the charge at the online statement also gives the transaction details)?
Please provide us with this information ASAP in order to be able to complete our investigation.
We are looking forward to your reply.
Kind Regards,
Oguz
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
I replied simply that this was all the info I had. When siging into my account online there was no further information other than the transaction details displayed on my statement.
I'm currently still waiting a response. My QT account hasn't been credited and I'm getting a little fed up. I'm hoping I don't have to eat the $210.
Has anyone had any problems similar to this with Quick Tender? All I have heard/read is positive reviews about there site. Any suggestions/responses would be appreciated.
Here is the problem...
I signed up for a Quick Tender account a long time ago but never used it to deposit. In late September I decided I wanted to try it out. I wanted to see how efficient the site was with deposits/withdrawals. I was mostly tired of waiting on check withdrawals from wagering sites that didn't offer bank wires. I attempted to deposit $140 with my credit card into my QT account. My deposit wasn't successful for some reason. I double checked the credit card info I entered and tried the deposit again but it was declined once again. I figured my credit card company wouldn't allow transactions to QT so I just said forget it and deposited onto the wagering site Totebet directly with my credit card. I used the same credit card I attempted to deposit with on QT onto Totebet and it was succesful with no problems. I have never had a problem with depositing with this credit card. It has been used on Pokerstars, FullTilt, UB and BetJamaica with no problems before.
Anyway, about a week ago I received a text message stating that my credit card had been charged $210 by QUICKT +44870763017, GB. I'm signed up for text messages whenever a transaction is presented to my credit card/bank account and this caught me off guard as I hadn't made any purchases. I contacted my credit card company and they told me who the merchant was, turned out to be Quick Tender. I really had no problem with the transaction except for the fact I hadn't authorized it and it was for $60 more than I had attempted to deposit. I was a little puzzled but figured what the hell, no big deal and I had more than enough credit on my card to cover the charge.
I was on a business trip the week I received the text message but when I got home a week later I signed into my QT account to use the money and was surprised to find that my balance was zero. The $210 transaction wasn't credited to my account. I began to get a little concerned. I immediately left support a message explaining the situation. They replied the next day with this email:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
Could you please provide a full bank statement in order for us to investigate this issue for you?
You may scan and send it by email to support@quicktender.com.
Thank you for your understanding and co-operation.
Kind Regards,
Polina
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
No problem. I scanned my card statment, which happened to have come the day before, and emailed it to support. Two days passed and I received this email:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
Please be informed that your issue has been registered and forwarded to the respective department. Our team is going to get in contact with you.
Please feel free to contact us should you require any further assistance.
Kind Regards,
Polina
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
I figured great, the money will be in my account that day and the problem would be solved. About an hour later I received this email:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
Please be informed that we are currently investigating the issue - we shall also contact the credit card processor in order to look into this issue in more detail.
Our team will contact you as soon as any information regarding the charge in question is available.
Please feel free to contact us should you require any further assistance.
Kind Regards,
Polina
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
Now I started to feel I was going to get screwed. I felt like support was just dragging their feet and there was no reason why my account shouldn't be credited with the $210. Not to mention they never contacted me. A couple days later I emailed support with my concerns and received this message the following day:
Dear XXXXXXXXX,
Thank you for contacting the QuickTender Help Desk.
We have brought this issue to the attention of our processor and they are currently investigating this charge. Could you please contact your card issuer and request the transaction details of the $210.00 charge at your statement (usually when clicking on the charge at the online statement also gives the transaction details)?
Please provide us with this information ASAP in order to be able to complete our investigation.
We are looking forward to your reply.
Kind Regards,
Oguz
QuickTender Help Desk
support@QuickTender.com
Working hours (Mon-Sun):
GMT: 05:00 - 21:00
PST: 21:00 - 13:00
EST: 00:00 - 16:00
I replied simply that this was all the info I had. When siging into my account online there was no further information other than the transaction details displayed on my statement.
I'm currently still waiting a response. My QT account hasn't been credited and I'm getting a little fed up. I'm hoping I don't have to eat the $210.
Has anyone had any problems similar to this with Quick Tender? All I have heard/read is positive reviews about there site. Any suggestions/responses would be appreciated.