First: I couldnt contact a Casino representative because i couldnt find him under https://www.casinomeister.com/forums/members/?key=staff_members.
Hello,
on Saturday i decided to deposit ~22€ at Playamo by using Bitcoin (I deposited there several times before with Neteller - but nowdays you cant use Neteller there as a German so i use Bitcoins there now).
Ive done nothing Special with my deposit. Copied the Deposit Adress, put in the ammount and click sent.
The ammount got on my Playamo Account. I went to the Livechat because i wanted to use a 75% Bonus. I had to wait until payment status got "confirmed" so they can add the Bonus.
After my deposit status got "confirmed" my account got instantly closed, and the livechat told me that happened automatically because "the money got sent twice" and something with "chargeback".
I told them i did nothing wrong - they told me "They cant help me" and i should contact Cubits (there Bitcoin payment Provider).
I contacted my Payment Provider (Blockchain) - they told me that is nothing wrong with my payment.
I contacted there Payment Provider (Cubits) - they told me that is nothing wrong with my payment.
I gave Playamo the Informations above, and they told me there Manager would solve this ASAP.
Nothing happens.
Today my Account got reopened (without notify me) but my Money is still not in my Playamo Balance and not in my Bitcoin Balance.
I tried to Contact Playamo today with Livechat. I tried it in over 5 Hours with several restarts and so on. I was always in queue Number 1 with 1 Minute Wait time - but never got into livechat. So i tried in that time i was waiting with my Account in Livechat with an different Browser and different Informations (other email and name) and i got instantly in the livechat. So theyre just ignoring me.
Now i am here, without my Money and without informations from Playamo since they are ignoring me.
--
I have several Livechat logs. I know its only 22€ .. but money is money!
Hello,
on Saturday i decided to deposit ~22€ at Playamo by using Bitcoin (I deposited there several times before with Neteller - but nowdays you cant use Neteller there as a German so i use Bitcoins there now).
Ive done nothing Special with my deposit. Copied the Deposit Adress, put in the ammount and click sent.
The ammount got on my Playamo Account. I went to the Livechat because i wanted to use a 75% Bonus. I had to wait until payment status got "confirmed" so they can add the Bonus.
After my deposit status got "confirmed" my account got instantly closed, and the livechat told me that happened automatically because "the money got sent twice" and something with "chargeback".
I told them i did nothing wrong - they told me "They cant help me" and i should contact Cubits (there Bitcoin payment Provider).
I contacted my Payment Provider (Blockchain) - they told me that is nothing wrong with my payment.
I contacted there Payment Provider (Cubits) - they told me that is nothing wrong with my payment.
I gave Playamo the Informations above, and they told me there Manager would solve this ASAP.
Nothing happens.
Today my Account got reopened (without notify me) but my Money is still not in my Playamo Balance and not in my Bitcoin Balance.
I tried to Contact Playamo today with Livechat. I tried it in over 5 Hours with several restarts and so on. I was always in queue Number 1 with 1 Minute Wait time - but never got into livechat. So i tried in that time i was waiting with my Account in Livechat with an different Browser and different Informations (other email and name) and i got instantly in the livechat. So theyre just ignoring me.
Now i am here, without my Money and without informations from Playamo since they are ignoring me.
--
I have several Livechat logs. I know its only 22€ .. but money is money!