magicm
Registered
- Joined
- Jan 1, 2024
- Location
- West Midlands
I signed up to Mr Green and deposited £100 and after playing for about 30 mins and winning and now being up having £301 in my account I was suddenly logged out my account and blocked from getting back in.
Was told on their live chat I was blocked due to a self exclusion with sister site William Hill which had ended back in 2020.
I was told to reopen my account I would need to wait 24 hours and have a call back to reopen the account which I wasn't happy about so asked for a refund which they said they will process a refund request which they will escalate to their finance team for checking.
Now after 2 weeks getting nowhere they are requesting
In order for us to make the repayment, only the following is required.
Please submit the following documents:
Bank Statement: **XXXX (IBAN and Name).
I don't want to open my account back up with them after this, I just want to be refunded and don't want to send any documents and why are they asking for a bank statement.
Was told on their live chat I was blocked due to a self exclusion with sister site William Hill which had ended back in 2020.
I was told to reopen my account I would need to wait 24 hours and have a call back to reopen the account which I wasn't happy about so asked for a refund which they said they will process a refund request which they will escalate to their finance team for checking.
Now after 2 weeks getting nowhere they are requesting
In order for us to make the repayment, only the following is required.
Please submit the following documents:
Bank Statement: **XXXX (IBAN and Name).
I don't want to open my account back up with them after this, I just want to be refunded and don't want to send any documents and why are they asking for a bank statement.