player82
Dormant account
- Joined
- May 3, 2015
- Location
- United Kingdom
Minutes! - That's very polite of you considering you recent plight
I'm nothing if not fair, unlike lucky247
Minutes! - That's very polite of you considering you recent plight
Hello player82,
The excerpts of the terms which state whether they will be applied at discretion by casino management or whether the casino reserves the right to apply a term have been amended to alleviate the contravention of CM's Standard for Accredited Casinos. The term outlining the withdrawal limit on winnings from the signup bonus has not changed otherwise.
Although we are obviously not happy that you are dissatisfied, we are all bound by the terms and conditions of the casino which, incidentally, would have been perused and approved by the UK Gambling Commission as part of the licensing application process. To choose to disregard this term for one customer, but not for others, is not something which the Gambling Commission or Casinomeister, for that matter, would consider as fair.
Regards,
Lucky Lefty
not accredited standart.Did you know that for lucky247 support live chat you may have to wait many minutes for a response but if you post the following on their Facebook page "all winnings from a sign up bonus limited to 6x deposit" it is taken down within 2 minutes glad to see you got the resourcing just right there guys and you obviously have nothing to hide.
Still waiting for a response from rep and CM really feel that they should lose accreditation as Roxypalace did anyone else.agree?
Update:
As feared Ecogra are a joke they threw out the complaint because of this thread even though in this thread Lucky247 admit wrongdoing.
Couldn't care less about their pathetic attempts at due process and mediation they obviously heavily favour the industry rather than the player. It's Court next where finally the unfair and unprofessional way in which Lucky247 operate can finally be scrutinised.
Someone has to stand up to them as I can't even get a response here on why they are in breach but have retained accreditation.