As many of you know, I rarely post on any public forum as I strongly believe the forums should be kept for players to discuss various issues openly with each other. Having said that this is one of those rare times when a player has brought their grievance to an open forum and I need to respond.
Our sign up T&Cs stated quite clearly March 1-31 (just as for May it currently states: Eligibility is limited to New Players who register a Real Money Account at King Neptune's Casino between May 1st, 2006 and May 31st, 2006. )
If the player read the T & Cs when she claimed her welcome bonus, she would have known what games were and were not excluded from play. To arrive at the Excluded games section, she had to pass the Eligibility section which includes the Promotion T & Cs start and finish date range. The website was actually updated with all of the April promotions between 10:15 and 10:45pm on March 31. XXX did not register, deposit or claim her bonus until after 9:00pm on April 1, nearly 24 hours later. (All timings are Eastern Time).
We went through all of her play very carefully before reaching the decision to void her play on the excluded games returning her balance to $200 deposit and $200 bonus to give her the opportunity to play on the permitted games. As of this morning, the $400 is still available in her account balance
Our decision had nothing whatsoever to do with the amount of money involved, had her play been legitimate we would have happily paid her.
Micki
Our sign up T&Cs stated quite clearly March 1-31 (just as for May it currently states: Eligibility is limited to New Players who register a Real Money Account at King Neptune's Casino between May 1st, 2006 and May 31st, 2006. )
If the player read the T & Cs when she claimed her welcome bonus, she would have known what games were and were not excluded from play. To arrive at the Excluded games section, she had to pass the Eligibility section which includes the Promotion T & Cs start and finish date range. The website was actually updated with all of the April promotions between 10:15 and 10:45pm on March 31. XXX did not register, deposit or claim her bonus until after 9:00pm on April 1, nearly 24 hours later. (All timings are Eastern Time).
We went through all of her play very carefully before reaching the decision to void her play on the excluded games returning her balance to $200 deposit and $200 bonus to give her the opportunity to play on the permitted games. As of this morning, the $400 is still available in her account balance
Our decision had nothing whatsoever to do with the amount of money involved, had her play been legitimate we would have happily paid her.
Micki
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