Cmaster
Dormant account
- Joined
- Aug 10, 2005
- Location
- San Jose, CA
I am in a similar boat with some of the posters in this thread.
On August 4th I signed up at Joyland Casino, deposited $500 and got a $808 signup bonus. I played aggressively, betting $50-$100/hand on Blackjack, played the wagering requirements a few times over, and ended up ~$2000. I was pretty happy with this -- it would've been my highest online casino win to date (I've played online only for a few months) and headed to the cashier. Went to comps section, clicked "Convert comps", and to my pleasant surprise saw something like $800 added to my balance. Ok, I admit it seemed weird, but hey -- who is going to complain about Christmas in August! I then went back, played a bit more, and cashed out a $3k profit (including probably another $300 in comp point conversions).
Well, apparently hitting the "Convert comps" points voided all my BJ winnings. Joyland casino returned me my $500 deposit saying that "I abused my gaming privileges". You see, it was my fault that some bonehead at Joyland entered a wrong conversion rate. Very clever -- I can see other casinos following their lead: "let's make some deathtrap button somewhere in the software, if a winner clicks on it, we'll just say he abused his gaming privileges! We don't have to pay him anything then!"
I am very angry right now. I did not break any rules, I played wagering requirements several times over, I didn't play any forbidden games, I didn't play any "risk-free" games. I put my money at risk, won with or without their screwup, and apparently had my winnings voided. They are the ones who are playing a no-risk game -- I would bet my house that they didn't void losses on that day and return the deposits to those who lost them.
I was called by Joyland, but told them that I will only correspond with them over email. I am awaiting for an email reply from them before I take this any further. If anyone from Joyland is reading this: I know you screwed up, and by now you probably know you screwed up, but it's not too late. Deal with me fairly and honestly, and you can fix this. I don't know if I am entititled to my comp points, I can see arguments for and against, but you have to pay my BJ winnings at least. If you don't I sincerely hope this will drive you out of business.
On August 4th I signed up at Joyland Casino, deposited $500 and got a $808 signup bonus. I played aggressively, betting $50-$100/hand on Blackjack, played the wagering requirements a few times over, and ended up ~$2000. I was pretty happy with this -- it would've been my highest online casino win to date (I've played online only for a few months) and headed to the cashier. Went to comps section, clicked "Convert comps", and to my pleasant surprise saw something like $800 added to my balance. Ok, I admit it seemed weird, but hey -- who is going to complain about Christmas in August! I then went back, played a bit more, and cashed out a $3k profit (including probably another $300 in comp point conversions).
Well, apparently hitting the "Convert comps" points voided all my BJ winnings. Joyland casino returned me my $500 deposit saying that "I abused my gaming privileges". You see, it was my fault that some bonehead at Joyland entered a wrong conversion rate. Very clever -- I can see other casinos following their lead: "let's make some deathtrap button somewhere in the software, if a winner clicks on it, we'll just say he abused his gaming privileges! We don't have to pay him anything then!"
I am very angry right now. I did not break any rules, I played wagering requirements several times over, I didn't play any forbidden games, I didn't play any "risk-free" games. I put my money at risk, won with or without their screwup, and apparently had my winnings voided. They are the ones who are playing a no-risk game -- I would bet my house that they didn't void losses on that day and return the deposits to those who lost them.
I was called by Joyland, but told them that I will only correspond with them over email. I am awaiting for an email reply from them before I take this any further. If anyone from Joyland is reading this: I know you screwed up, and by now you probably know you screwed up, but it's not too late. Deal with me fairly and honestly, and you can fix this. I don't know if I am entititled to my comp points, I can see arguments for and against, but you have to pay my BJ winnings at least. If you don't I sincerely hope this will drive you out of business.