guts unplayable..anyone else?

[Guts - Yits]

Escalated to tech - I cannot replicate from my end, nor can some friends who I have contacted in UK and did me the favour of checking on their end, but that could be geolocation. I have also tried on all browsers - using Opera for instance (PNE forever - I saw you use that) - and still no issues.

Will update thread in about 15-20 minutes, bear with me.

Yits

 

[spintee]

I have just tried on Chrome / Firefox & IE and all are no go, not loading

 

[Guts - Yits]

OK, I lie!!

We have now replicated - this is probably only affecting customers from the UK (issues from last night on this thread will not be related to this, there was a UK redirect change made this morning - 99.9% certain that this is causing this error).

Tech team looking ninto it, top priority - might require a rollback of some changes made if they cannot fix it swiftly. Apologies for the hassle caused, and please remember that you double deal spin are available for a full week so they will not pack up and walk away You guys will also receive some nice promotional offers this week, and hopefully that will help soothe the situation.

Regarding tech issues reported last night/late last week - still no clear indication for us what could be causing it, barely anyone seems to complain nor can many replicate - and these issues seem to often re-occur with a similar group of customers reporting it here, so I suspect it might be related to your respective locations and on/off issues with our CDN and your area. But we'll address that further once we get all UK site access fully up and running.

Please bear with us - and thanks for notifying! We'll get you all some extra spins as soon as we can, promise

 

[Guts - Yits]

Sorry mate, PM me guts acc details + as many ISP, device and brower details you can muster if possible please?

Just have had an absolutely dismal time trying to play on it this evening. So peed off. Can't even play out my last few quid. No matter what i tried to play I got errors . Telling me my log in couldnt be verified or that the game was unavailable. 30 quid down the swanee. That was no fun whatsoever.

 

[ultra100]

All good here, but can see its affecting same places.

 

[Guts - Yits]

Buenos Aires is a bit of a mystery to me, but likely that's not affecting a great many of our customers - - UK we have indeed confirmed.

All good here, but can see its affecting same places.

View attachment 69851

 

[Harry_BKK]

Another deposit from a small budget wasted last night due to error's galore and now I can't even play my pointless FS either

View attachment 69850

Either the internet itself has developed a very warped sense of humour or its had one too many visits to live chats

Time for my banner again



I strongly suspect the following:

- in the early days of online gaming the casinos would be run from a localized server connecting to MG or RTG. Problems were detected and sorted locally.

- today in our modern age casinos are using server farms and cloud storage to cut cost, improve security etc. Only a little part, e.g. storage of customer data, payment set-ups are still on their own local servers. This has been done hastily without proper testing/research, you name it and now we the players are paying the price.

I played 8 sessions at 5 casinos in the past 2 days, only one was error free...the rest just frustration that i really feel like getting on that plane with the bazooka ..... makes me puke THB

 

[Harry_BKK]

deleted - double posting for some reason

 

[Jono777]

lol Harry, love that banner

Sure now we have Yits on the case it will get sorted ASAP even tho probably temporarily until those pesky gremlins rear their ugly heads once more.

Must admit tho I am getting to the stage now where I don't enjoy most sessions, even when error free, I'm sat here thinking, 'this is too good to be true, disconnections right around the corner are they??'

Turned a session off last night with well over £30 in balance, something I never do (not Guts, elsewhere) due to 'I canny take no more' scenario.

Played @ Guts yesterday prior to the above session and actually wanted to bust, just to end the misery.

Its so, so annoying and frustrating for us players, more so for those who do stick to their budgets like yourself and me as if it is the last deposit for that day and you come across errors then its game over.

Do feel for the managers to a degree also however as 90% of the time I feel that these things are out of their control and they are like 'Piggy in the Middle'

Game providers are way too greedy, not interested in anything but their profits and hence players and casino operators are left to suffer.

 

[Guts - Yits]

Thats an MGS error msg - that would be their help desk, so if the issue is found not to be on Guts'side, CS then have an exact reference to send to Microgaming support - just FYI

Just remember to contact the 'Help Desk' and quote 'Error code 211'.

That way chat can really get to the crux of the problem!

 

[Guts - Yits]

Man - I feel you. I wish I could promise that I resolve everything, but I try to avoid being a liar (except when my missus asks if I've been down the pub - that's just basic self-preservation and I view it as legit) so I am loathe to promise you I can resolve everything perfectly - as I said to your other half on a recent PM, it's so hard to draw lines for some of these things - it's mind-boggling. I think we would need a tecchie on CM to collate this for us, to cut out the middle-man like myself who has very limited tech knowledge.

I hope I can help wherever possible though - we're trying and your guys feedback is helping a tonne to at the very least alert us of certain burning issues.

lol Harry, love that banner

Sure now we have Yits on the case it will get sorted ASAP even tho probably temporarily until those pesky gremlins rear their ugly heads once more.

Must admit tho I am getting to the stage now where I don't enjoy most sessions, even when error free, I'm sat here thinking, 'this is too good to be true, disconnections right around the corner are they??'

Turned a session off last night with well over £30 in balance, something I never do (not Guts, elsewhere) due to 'I canny take no more' scenario.

Played @ Guts yesterday prior to the above session and actually wanted to bust, just to end the misery.

Its so, so annoying and frustrating for us players, more so for those who do stick to their budgets like yourself and me as if it is the last deposit for that day and you come across errors then its game over.

Do feel for the managers to a degree also however as 90% of the time I feel that these things are out of their control and they are like 'Piggy in the Middle'

Game providers are way too greedy, not interested in anything but their profits and hence players and casino operators are left to suffer.

 

[PNEFOREVER2]

The site is back up and running for me guys.

EDIT: After all that I won the grand sum of 14 pence. Lol.

 

[Harry_BKK]

lol Harry, love that banner

Sure now we have Yits on the case it will get sorted ASAP even tho probably temporarily until those pesky gremlins rear their ugly heads once more.

Must admit tho I am getting to the stage now where I don't enjoy most sessions, even when error free, I'm sat here thinking, 'this is too good to be true, disconnections right around the corner are they??'

Turned a session off last night with well over £30 in balance, something I never do (not Guts, elsewhere) due to 'I canny take no more' scenario.

Played @ Guts yesterday prior to the above session and actually wanted to bust, just to end the misery.

Its so, so annoying and frustrating for us players, more so for those who do stick to their budgets like yourself and me as if it is the last deposit for that day and you come across errors then its game over.

Do feel for the managers to a degree also however as 90% of the time I feel that these things are out of their control and they are like 'Piggy in the Middle'

Game providers are way too greedy, not interested in anything but their profits and hence players and casino operators are left to suffer.

Exactly how i feel in those moments..... increase my bets just to get rid of the balance..... happened just 1hr ago at CL, 7 disconnections within 13 minutes. First session of the day and my gaming mood was spoiled within a few minutes.

Ridiculous considering we are paying good money for a service yet the industry does not seem interested in fixing it properly, rather quick patch work here and there until the next issue.

This is not against Guts or Yits, where i have to admit that i had less errors in the past than on other sites and Rizk was my only error free session in the past 2 days.

It is in general for the whole casino industry which seems happy to take billions every year, yet not capable of delivering a stress free, enjoyable experience.

 

[Guts - Yits]

I'll get me magic wand and crystal ball Harry ;P

We try man - I understand how it seems on the player's end, and we feel your frustration! It's an issue taken seriously, and I'm 100% sure our founders and CEOs are monitoring this and all other forum threads, because they too care and feel your pain.

It ain't eve going to be perfect, but if we can make significant steps one at a time and see an upward, progressive line then that is a realistic goal that we can honestly strive to achieve.

Time for my banner again

View attachment 69852

I strongly suspect the following:

- in the early days of online gaming the casinos would be run from a localized server connecting to MG or RTG. Problems were detected and sorted locally.

- today in our modern age casinos are using server farms and cloud storage to cut cost, improve security etc. Only a little part, e.g. storage of customer data, payment set-ups are still on their own local servers. This has been done hastily without proper testing/research, you name it and now we the players are paying the price.

I played 8 sessions at 5 casinos in the past 2 days, only one was error free...the rest just frustration that i really feel like getting on that plane with the bazooka ..... makes me puke THB

 

[Guts - Yits]

Yes indeed - issue was identified and fixed about 20-25 mins ago.

If you are still experiencing issues, please clear cache and cook...<enter Harry_BKK with a bandana and bazooka>

The site is back up and running for me guys.

 

[goatwack]

Thats an MGS error msg - that would be their help desk, so if the issue is found not to be on Guts'side, CS then have an exact reference to send to Microgaming support - just FYI

It makes no difference to me either way, for all I care the problem could have originated on Mars. I'm still the one having a bad experience whilst on your site.

Even if it's an MG problem, do you have instant direct contact with them to resolve the issue on the spot, or is it easier to take a punter's money, shrug your shoulders and pass the buck?

All the while we still get errors left right and centre like nothing's up.

 

[Harry_BKK]

Yes indeed - issue was identified and fixed about 20-25 mins ago.

If you are still experiencing issues, please clear cache and cook...<enter Harry_BKK with a bandana and bazooka>

LMAO Yits :yahoo: .... one day, I will make it to Malta on my next trip to Europe...just wonder what airport security will say about the bandana, surely the bazooka won't be a problem

 

[Guts - Yits]

Hey,

No, Mgs do not have instant contact routes - in fact they are notoriously slow, although I must stress there are some very kind and smart people working there.

I'll be honest with you here - I'm a head of casino ops for a brand, I shouldn't really be repping full-time through a weekday because it means I don't do any of my actual tasks, which means no new games, promotions, banners, tournaments, raffles, features etc... (my turn to have a small whinge :-D That's partially what CM is for after all!!). I just try to squeeze as much as possible of CM in as I can, because it is important for the customers and for the business - and I need to show you guys the proper respect and helpfulness, to the best of my ability.

So! Contact with Mgs for some errors identified should be logged by CS to platform, and then NOC to MGS support where it will hopefully return via the same path in as little time as possible. These queries should ideally be directed to CS, although you can parallel both by dual-tracking it with CS and here simultaneously, although you may need to wait for replies longer on CM. And I'm away for 2 weeks at the end of month, which means replies will be extra-slow.

All interdependent corporate entities work this way I'm afraid. Issues like this morning's UK redirect - that can be done in one fell swoop. Tough, convoluted ones without any clear line and no way for us to replicate or even know if it's on your end, our end, inbetween or myriad 3rd parties' ends are inherently convoluted. It's some pretty damn mysterious stuff on occasion.

#Tryingwepromise

It makes no difference to me either way, for all I care the problem could have originated on Mars. I'm still the one having a bad experience whilst on your site.

Even if it's an MG problem, do you have instant direct contact with them to resolve the issue on the spot, or is it easier to take a punter's money, shrug your shoulders and pass the buck?

All the while we still get errors left right and centre like nothing's up.

 

[Guts - Yits]

If you say the bazooka is for bird-hunting - they'll let you through. And you are only allowed to drive if you are extremely drunk and never, ever indicate if you wish to turn.

Those are the rules in Malta - once you have them under your belt it's like being a local

LMAO Yits :yahoo: .... one day, I will make it to Malta on my next trip to Europe...just wonder what airport security will say about the bandana, surely the bazooka won't be a problem