Casperfix, from what I have from you and the casino shows me that your intent was to try and get over on them. In your original PAB you stated,
You see I took a screen shot of all of the terms because I have had problems in the past with online casinos not honoring their terms - okay red flag for me. I have been handling complaints from players for years. Most legitimate complaints come from players who have had misunderstandings with the T&Cs, or there are communication problems between them and the casino, or some other ONE TIME problem. When players have had multiple problems, then there is a red flag to consider.
Believe it or not, most players
never have problems. And when they do, it's usually because of the above mentioned. There is clearly no misunderstanding on your part - you admitingly took screenshots anticipating a problem.
So that's mistake number one.
Mistake number two - there's another player who did the exact thing you did - took screen shots, played three card poker and roulette. Odd isn't it - do you know one another? This player doesn't seem to know you. I find this hard to believe.
That sound familiar? Hmm, that's the other guy's complaint - not yours. But it's yours nearly word for word. And you deposited during the same time period.
Red flag number two.
And mistake number two - conspiring with other players to try and get over on a casino.
This is what you did:
Royal Dice
- The player deposited $200 on the 18th of June
- She was given a $200 Free Bonus + an additional $30 for utilizing an alternative form of payment = $230 Free Money
- This equates to 115% Bonus.
- She took the entire $430.00 and placed it on one outcome on the Roulette wheel
- She then immediately started to play Tens or Better Video Poker
- She did not play any other game and eventually ended up with a balance of $2,550.00 which incorporated our non redeemable bonus.
Giant Vegas
- The Player deposited $200 in Giant Vegas on the 18th of June
- She was given a $200 Free Bonus + an additional $30 for utilizing an alternative form of payment = $230 Free Money
- This equates to 115% Bonus.
- She took the entire $430.00 and placed it on one outcome on the Roulette wheel exactly as she did a few minutes earlier in Royal Dice
- She then immediately started to play Three Card Poker
- She did not play any other game and eventually ended up with a balance of $5,540.00 which incorporated our non redeemable bonus.
The casino had posted in their website "roulette did not count towards wagering requirements", and they emailed both you and your friend that if you were to play roulette, that you were to notify them ahead of time so they could REMOVE the bonus.
If you wish to play any of these excluded games, please contact support@giantvegas.com to have your bonus removed before playing these games (please include your Username in the email).
So what's the deal? The deal is that all indicators point at you trying to scam a casino in their eyes. Check out term from your screenshots #5:
The Casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If upon such review, it appears that the player is participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.
I don't think they mean "abusive" black jack strategies
but ways in which players use their bonus funds.
What you should have done is either a)
NOT take a bonus and done the same play - bonuses are not obligatory. Personally, I rarely take them - and I've done good without them.
b) act like it was an honest mistake. Oops - didn't read the terms and conditions, could you please overlook this this one time. Oops - my server went down and I didn't receive your email. Oops, I temporarily lost my mind. Oops - that was roulette? You'd be surprised how often casinos forgive and forget - they want a loyal player base.
But when it is obvious to a casino that you are
trying to get over on them - they'll invoke their "the casino reserves the right..." clause. If it's posted in their terms and conditions, then you've agreed to this statement.
It doesn't take an Einstein to understand that this was an
intentional attempt on your part to either find a loophole or start splitting hairs. So they have invoked their "F.U" clause.
Let me make myself perfectly clear to everyone. If you try to scam over a casino, you won't get paid. Most casinos have some version of an F.U clause. When they choose to invoke this, that's their decision. The question that many of you have is probably, did they casino have enough reasons to invoke this.
Those of the bonus whoring persuasion would probably argue "this is rogue behaviour - how dare the casino invoke this clause!" Others may feel this is an understandable way to protect one's business.
Me? The amount of time I spend on crap cases like this mind blowing. This is absolutely stupid. Makes me question whether or not I should consider PABs that deal with bonuses. I've spent nearly the entire morning on this when I should be spending time on the relaunch - or dealing with other more important player issues.