Baptism by Fire - success bgo.com is giving it a try!

[bowki]

I registered a couple of weeks ago but couldnt deposit, so still waiting for new payment options. BUT, i received a couple of freespins in that time and after the last post here i checked my account and saw that the WR for all the wins are still in my account. But i have no money left. So i think if im going to deposit when other methods are available, these WR will be still there.

 

[lockinlove]

If Players balance reaches £0.20 (20p) or less whilst a bonus is active on the account and a subsequent deposit is made, all wagering conditions will be deemed complete and any restrictions related to any active bonuses removed from the account. Player should assume that the wagering conditions for any bonus awarded, unless otherwise stated, follow these principles:
[/I][/INDENT][/B]

This right here is the term.

For example. A couple months ago I deposited $100 and got the 250% bonus. I lost it all with very bad luck so i havent returned.

Last night I got an email saying I have 100 free spins and they need to be wagered 5x (only 25% contributes from slots) so the roll over is like 20x the free spin amount.

I got the free spins, won $66 on them and have been going up and down. So I asked support what is left. And they have directed me to this term and told me even though my account went down to zero for my welcome bonus, I am still inclined to fulfill it because I havent deposited since. Therefore, I have to wager my entire welcome bonus and all my free spin winnings 20x

 

[Dinahnana]

I registered a couple of weeks ago but couldnt deposit, so still waiting for new payment options. BUT, i received a couple of freespins in that time and after the last post here i checked my account and saw that the WR for all the wins are still in my account. But i have no money left. So i think if im going to deposit when other methods are available, these WR will be still there.

Yeah I checked my account too and it lists the two promotions I have participated in as being active bonuses even though I busted out. I am wondering if this is just an error cause if wagering carries over then that would suck.

It's a bank holiday in UK today so I am sure Paul will address all our concerns tomorrow.

Edit: When I do manage to make my first deposit these wagering better not roll over. Also how on earth could I have 250 left to wager on the 5 boss bonus. Since I played and lost it I would have at least 5 wagered on it?

 

[Dinahnana]

This right here is the term.

For example. A couple months ago I deposited $100 and got the 250% bonus. I lost it all with very bad luck so i havent returned.

Last night I got an email saying I have 100 free spins and they need to be wagered 5x (only 25% contributes from slots) so the roll over is like 20x the free spin amount.

I got the free spins, won $66 on them and have been going up and down. So I asked support what is left. And they have directed me to this term and told me even though my account went down to zero for my welcome bonus, I am still inclined to fulfill it because I havent deposited since. Therefore, I have to wager my entire welcome bonus and all my free spin winnings 20x

I understood it to mean that if you play with a bonus and bust out the wagering doesn't carry over to your next deposit

 

[lockinlove]

Yeah I checked my account too and it lists the two promotions I have participated in as being active bonuses even though I busted out. I am wondering if this is just an error cause if wagering carries over then that would suck.

It's a bank holiday in UK today so I am sure Paul will address all our concerns tomorrow.

You will need to wager both those amounts. Outrageous.

I understood it to mean that if you play with a bonus and bust out the wagering doesn't carry over to your next deposit

It says "and a subsequent deposit is made"

meaning, not only do you have to go down to zero. You also have to re-deposit in order to get rid of wagering from previous bonuses. Support has made it very clear the one and only way to make the wagering disappear is to deposit again.

I read it the same way as you did though.

As Im sure most can agree this is incredibly ridiculous and beyond unfair.

Im probably going to stop playing for right now because I have a feeling Paul will change this once he sees how absurd it is. This entire time and hours ive been playing have only been counted against my 250% first deposit bonus.

If this isnt changed, I would be speechless.

 

[Dinahnana]

You will need to wager both those amounts. Outrageous.



It says "And a deposit is made"

meaning, not only do you have to go down to zero. You also have to re-deposit in order to get rid of wagering from previous bonuses. Support has made it very clear the one and only way to make the wagering disappear is to deposit again.

I read it the same way as you did though.

As Im sure most can agree this is incredibly ridiculous and beyond unfair.

Especially for those of us who can't deposit yet. So if you have to deposit in order to clear wagering on a free bonus they should state that a bit more clearly. I do recall Paul saying they are rewriting their t&c's to make them easier to understand; so hopefully that will be soon.

I do think it is not fair to carry over wagering on a deposit bonus to a no deposit bonus if you fail to meet wagering. I can understand if it was a free chip and then another one.

 

[lockinlove]

Especially for those of us who can't deposit yet. So if you have to deposit in order to clear wagering on a free bonus they should state that a bit more clearly. I do recall Paul saying they are rewriting their t&c's to make them easier to understand; so hopefully that will be soon.

I do think it is not fair to carry over wagering on a deposit bonus to a no deposit bonus if you fail to meet wagering. I can understand if it was a free chip and then another one.

The thing that really got me too is when support said "all you had to do was make a small deposit and it would have cleared but now its too late since you started playing a new bonus"

How they can even think making people clear two separate bonuses is practical, blows me away.

Who gives someone 100 free spins for a promotion and then tells them "oh sorry you need to wager $7,000 because you havent deposited in 2 months"?

Do they think people will appreciate having to wager 99x their free spin play? I bet there are a lot of pissed off people

 

[shanetospin]

BGO Experience

I signed up here a few days ago and I'm not one for normally trying these new/ish casino's but I caved in and went for it. Verne Troyer's face on the casino website sealed it for me! Lately I found myself moving away from the Micro-Gaming platform which I never thought I would do, but the software here -NetEnt- provides players with a much more level of playing time than MG does. Meaning deposits last longer which is always good.

The first thing I did was jump on chat to quiz the support on the withdrawal process and a couple of other questions. All of which were answered clearly and in a timely manor. For me a good casino can be judged on the speed and ease of withdrawing funds, this was my primary concern if I was to play here often. First impressions are that I liked the layout of the site and the games are quite good too. I was sceptical about the free spins offer but I had them added as stated upon sign up and even made £30 from the 20 free spins. Which I cashed out, despite having in mind the 72 hour withdrawal time which somewhat I do not like. However despite this after questioning the rep on here about withdrawals and verifications- Paul kindly speeded this up.

All in all I must say my experience here has been a very positive one, no issues from start to finish. The promotions are interesting and I like the whole concept of "beat the boss" which the site uses as it's niche. Support although they only work basically office hours were prompt and precise and on the whole I will be using this casino more over the coming months.


Shane

 

[Dinahnana]

The thing that really got me too is when support said "all you had to do was make a small deposit and it would have cleared but now its too late since you started playing a new bonus"

How they can even think making people clear two separate bonuses is practical, blows me away.

Who gives someone 100 free spins for a promotion and then tells them "oh sorry you need to wager $7,000 because you havent deposited in 2 months"?

Do they think people will appreciate having to wager 99x their free spin play? I bet there are a lot of pissed off people

I think BGO needs to rethink this. If you bust out on a deposit bonus then the wagering shouldn't carry over PERIOD.
If you bust out on a freebie and don't make a fresh deposit then I think it would be okay to carry over the wagering from the freebie to the next freebie. Or just have a rule that you can't have two freebies in a row without making a real cash deposit in between. Lets see what Paul says tomorrow. He is reasonable and listens to the players (or those of us who are waiting to be players)

 

[Dinahnana]

I signed up here a few days ago and I'm not one for normally trying these new/ish casino's but I caved in and went for it. Verne Troyer's face on the casino website sealed it for me! Lately I found myself moving away from the Micro-Gaming platform which I never thought I would do, but the software here -NetEnt- provides players with a much more level of playing time than MG does. Meaning deposits last longer which is always good.

The first thing I did was jump on chat to quiz the support on the withdrawal process and a couple of other questions. All of which were answered clearly and in a timely manor. For me a good casino can be judged on the speed and ease of withdrawing funds, this was my primary concern if I was to play here often. First impressions are that I liked the layout of the site and the games are quite good too. I was sceptical about the free spins offer but I had them added as stated upon sign up and even made £30 from the 20 free spins. Which I cashed out, despite having in mind the 72 hour withdrawal time which somewhat I do not like. However despite this after questioning the rep on here about withdrawals and verifications- Paul kindly speeded this up.

All in all I must say my experience here has been a very positive one, no issues from start to finish. The promotions are interesting and I like the whole concept of "beat the boss" which the site uses as it's niche. Support although they only work basically office hours were prompt and precise and on the whole I will be using this casino more over the coming months.


Shane

Glad you had a good experience Shane. As far as I can tell BGO is a good casino with a great rep. It just has a few issues it needs to iron out IMHO. Once it gets the new payment options online I am sure BGO will have more players.

 

[lockinlove]

If you bust out on a deposit bonus then the wagering shouldn't carry over PERIOD.

Exactly. It doesnt even make sense. Every casino ive ever played out, kill the bonus when you get low enough.

So say someone gets $1000 welcome bonus. Loses it and get free 20 free spins 3 months later. They should have to wager $20,000 with a $10 bankroll?

lol

 

[shanetospin]

Glad you had a good experience Shane. As far as I can tell BGO is a good casino with a great rep. It just has a few issues it needs to iron out IMHO. Once it gets the new payment options online I am sure BGO will have more players.

Hi Osulle,

Yes I definitely get what you mean. Apologies if it appears I posted that in response to your concerns, I planned to add my experience the other day when I seen the thread, meaning I didn't even read what others had said before hand. That said I also noticed the same bonus chart in my account section the other day and did think then that it would absolutely uncool if they didn't disappear upon depositing again. It will be interesting to see what Paul says about it.

On the payment options, I only normally use PayPal and Visa mainly! I'm chuffed with them options but I can definitely see that there is limited payment methods available which to me would mean less players using the site, so yes they deffo need more payment options. I also think the support needs to become 24/7 because players would (well I would) just play where they know they would get instant support!

All in all though it has potential to be a great casino and hopefully they will stay on track to become fully accredited eventually!

 

[Dinahnana]

Hi Osulle,

Yes I definitely get what you mean. Apologies if it appears I posted that in response to your concerns, I planned to add my experience the other day when I seen the thread, meaning I didn't even read what others had said before hand. That said I also noticed the same bonus chart in my account section the other day and did think then that it would absolutely uncool if they didn't disappear upon depositing again. It will be interesting to see what Paul says about it.

On the payment options, I only normally use PayPal and Visa mainly! I'm chuffed with them options but I can definitely see that there is limited payment methods available which to me would mean less players using the site, so yes they deffo need more payment options. I also think the support needs to become 24/7 because players would (well I would) just play where they know they would get instant support!

All in all though it has potential to be a great casino and hopefully they will stay on track to become fully accredited eventually!

Well this thread is for posting experiences. So no apology needed. I am glad you had a good experience. I am waiting to experience mine since I have been having trouble depositing there and was waiting for Neteller. I know they take Paypal but somebody said it was for UK only and I am not in UK so I am waiting for paul to tell me if I can deposit via Paypal so I can play there tomorrow

I think BGO will become accredited as it is a good casino. I just hope they put the kibosh on the carry over wagering.

Cheers

 

[Jd666]

My wagering didnt carry over from my first deposit bonus, I didnt wager much either due to the worst session I have ever had on TS2, they even gave me another free tenner because of it.
Got 50 free spins last week and only had to wager the winnings from the free spins 20 times, no previous wagering showed at all

 

[lockinlove]

My wagering didnt carry over from my first deposit bonus, I didnt wager much either due to the worst session I have ever had on TS2, they even gave me another free tenner because of it.
Got 50 free spins last week and only had to wager the winnings from the free spins 20 times, no previous wagering showed at all

That pisses me off to hear this.

This better not have been some incompetent support guy.

I went back and spoke to him and he re-assured me completely, that the term is proper and will be held. So I continued playing trying to get past that outrageous wagering fee with my $66. I got up to $400 and lost it all try to get there. I know for a fact I would have won at least $200 bucks if it wasnt for this god awful, pathetic term.

You know whats really disgusting? There is still at least $1000 that needs to be wagered. I havent done the entire math of it all but Im guessing I wagered about $4000.

$66 and $5000 in wagering. The wagering equals out to be 89x the free spin win.

Thats crossing some lines. Very unethical. Especially for a depositing player.

 

[paul@bgo]

Hey all,

Sorry for the slow response, bank holiday weekend meant I managed to get away for a few days!

Few concerns raised lately, especially with the bonus. The simple answer is that it's not right and it's being fixed. The bonus system was never designed to handle wagering requirements as Bingo players typically forfeit their bonus on withdrawal. We have manipulated it to the point where it can handle Casino/Slots wagering in the same way as everyone else but only triggers a clear down on deposit, hence the way it works. Wagering absolutely should not be carried over if the bonus has been lost and you are a funded player - lockinlove, gimme your username and I'll check your situation. If this is the case, you'll be refunded your £66 and I'll remove the WR.

It's easy for me to say all of this but the support guys have to follow a process. It's a tough job, especially when I come in and contradict their decisions but I have all of the facts and they don't, so I do make sure they ask questions if they're ever unsure of something. They do a great job but everyone makes mistakes, we just have to make sure we rectify those mistakes properly when they do happen.

Neteller & Skrill - I can only apologise again for the wait. We just passed an Alderney inspection and didn't want to be releasing new code whilst they were here. The system is in place but still going through QA. If there is one part of the product we absolutely have to get right it is payment, so I'm afraid not even I can put a 'rush' on this, as rushing inevitably leads to problems. More excuses I know but they are genuine, sensible decisions that we are making.

Cheers
Paul

 

[Dinahnana]

Hey all,

Sorry for the slow response, bank holiday weekend meant I managed to get away for a few days!

Few concerns raised lately, especially with the bonus. The simple answer is that it's not right and it's being fixed. The bonus system was never designed to handle wagering requirements as Bingo players typically forfeit their bonus on withdrawal. We have manipulated it to the point where it can handle Casino/Slots wagering in the same way as everyone else but only triggers a clear down on deposit, hence the way it works. Wagering absolutely should not be carried over if the bonus has been lost and you are a funded player - lockinlove, gimme your username and I'll check your situation. If this is the case, you'll be refunded your £66 and I'll remove the WR.

It's easy for me to say all of this but the support guys have to follow a process. It's a tough job, especially when I come in and contradict their decisions but I have all of the facts and they don't, so I do make sure they ask questions if they're ever unsure of something. They do a great job but everyone makes mistakes, we just have to make sure we rectify those mistakes properly when they do happen.

Neteller & Skrill - I can only apologise again for the wait. We just passed an Alderney inspection and didn't want to be releasing new code whilst they were here. The system is in place but still going through QA. If there is one part of the product we absolutely have to get right it is payment, so I'm afraid not even I can put a 'rush' on this, as rushing inevitably leads to problems. More excuses I know but they are genuine, sensible decisions that we are making.

Cheers
Paul

Thank you Paul. I knew you would have all the answers So is Paypal option for UK players only? I have just opened a Paypal account and would like to try and deposit this way today.

 

[Jd666]

Hey all,

Sorry for the slow response, bank holiday weekend meant I managed to get away for a few days!

Few concerns raised lately, especially with the bonus. The simple answer is that it's not right and it's being fixed. The bonus system was never designed to handle wagering requirements as Bingo players typically forfeit their bonus on withdrawal. We have manipulated it to the point where it can handle Casino/Slots wagering in the same way as everyone else but only triggers a clear down on deposit, hence the way it works. Wagering absolutely should not be carried over if the bonus has been lost and you are a funded player - lockinlove, gimme your username and I'll check your situation. If this is the case, you'll be refunded your £66 and I'll remove the WR.

It's easy for me to say all of this but the support guys have to follow a process. It's a tough job, especially when I come in and contradict their decisions but I have all of the facts and they don't, so I do make sure they ask questions if they're ever unsure of something. They do a great job but everyone makes mistakes, we just have to make sure we rectify those mistakes properly when they do happen.

Neteller & Skrill - I can only apologise again for the wait. We just passed an Alderney inspection and didn't want to be releasing new code whilst they were here. The system is in place but still going through QA. If there is one part of the product we absolutely have to get right it is payment, so I'm afraid not even I can put a 'rush' on this, as rushing inevitably leads to problems. More excuses I know but they are genuine, sensible decisions that we are making.

Cheers
Paul

How come the WR calculations work for some but not for all.
By clicking on my wallet, i could keep track of my remaining WR all the time.
It was a bit strange how all WR wasnt in one section and each winning spin from the free spins had its own WR

 

[lockinlove]

lol ugh .

Support had it wrong I guess. Instead of trusting that guy, I guess I should have waited for Paul.

I honestly believe my account should be reset to where I met the actual wagering as my losses were phantom losses.


Thanks paul for rectifying this and your friendly email and offer to restore the $66.

My concern is for the players who dont know about this website. I was told very clearly by support, its a term and no can do. How many other players lost all their money because of it?

 

[Dinahnana]

Okay so today I was finally able to deposit via Paypal so its available to customers in Ireland as well as the UK. I got the welcome bonus and a little extra since I had so much trouble with my credit card a couple of weeks ago.

Anyway I ended up busting out 25% through wagering but that is par for the course for me lately. I can't hit the side of a barn with a bus anywhere.
The games played well without any lag times which I liked. I even gave some IGT games (Pixies of the Forest, Kitty Glitter and Siberian Storm) a try, I don't know why because really IGT games have never been lucky for me. Did about 110 spins on Faliens (AKA Aliens) and didn't even get to one bonus round. Still I enjoyed the session and will be back.

Thanks to Paul for sorting everything out for me. BGO gets thumbs up from me

 

[boulder]

How can i withdraw if i live in norway?? can only deposit whit ukash

 

[lockinlove]

It looks like we have another good casino on our hands.

The way Paul has handled this issue speaks volumes.

Via PM I have sent Paul a couple messages about the "errors" and asked that my balance be replaced to what it was at the time of wagering completed.

It was approx 110 and thats where Paul is going to put it back too.

A lot of casinos would probably say too bad here's $10 and a few free spins.

He or "they" went above and beyond in this instance IMO. And its not because they gave me the 110. if they gave me the 66 as planned I would have been OK with it. But going all out is great to see. Im glad some casinos still show they appreciate the players.

 

[paul@bgo]

@Boulder - you can withdraw via UKash too We send you a code which you can cash in, same as you'd buy a voucher to use with us.

@lockinlove - Glad to hear you're happy with the resolution. Whilst the support guys didn't technically do anything wrong, there are always circumstances that warrant a closer look and this was one of them. Nothing that can't be fixed though!

 

[lockinlove]

Hi Paul,

Another problem here.

I was about to go and play with some of my 110 and noticed I had the daily 5 free spins. So I played them and won 17.33. I went to see if I could withdrawal still and now its locked all my funds again.

It looks as though your system takes my withdrawable funds and locks it into this other bonus too. And not just the 17.33 that i won. I now have over 300 to wager.

I should not have to use my own personal funds that were withdrawable now locked and forced to wager all my money

My account should read read as "110 withdrawable and 17.33 held due to bonus roll over"

Support is not understanding that my own personal money that had no wagering should not have to be wagered for something completely unrelated.

 

[spintee]

busy old paul (less of the old) I was just about to deposit but the terms still bugging me, is it an auto bonus? and are you locked in to um? my user name is same as here