Ask your questions about online casinos work!

[homerbert]

I'm pretty sure this is sensitive information but here goes: which provider is the most expensive to have on your casino? Which one asks for the most % per played spin?

It's branded games by quickfire and netent (branded = provided with some license, game of thrones for example). Live games also usually cost good amount of money...

And it's never by % per player spin. It's always % on GGR (gross gaming revenue).

Br,

V.

 

[Kroffe]

Why is it called a pizza pie, when it should be called a pizza sandwich.
Its just bread with stuff on it, hows that not a sandwich?
Same goes for hotdogs&burgers.

Thoughts?

 

[homerbert]

Ok a serious question. You might not know the answer as you do not accept UK players.

But if you did what would you do with all these ever changing rules. Would you deal with them yourself or would you need a full legal team to go through everything. And why do so many casinos insist on all the different forms of documents when legally Electronic Verification does it without needing any sent. Also why do some casinos need you to keep sending copies of your bank card etc. when it expires and you get a new one with exact same details just a different expiry date. Is it not obvious that old card is no longer useable and obviously it is the same person using it as all details are same except expiry date.

Well, to be honest if you ask me personally - I will not want to work on UK market... No way. I'm okay with rules and regulations, but only if rules and regulations not way too strict...

Well, if you get new card with same number -it's okay, but I do not think number is the same. Therefore, when you use new card with new card number - of course we need to verify it.

For better understanding (maybe in UK it's different) - we do not see cardholder name and other details. Just card details in transactions (at least 99% of our team).

Hope this helps.

Br,

V.

 

[Mr_Slot5]

Are you or any casino's reading this hiring? Mind you I am in Canada,lol. No experience per se but I am a slotmaster. Actually, I could probably consult you on how to improve the player experience and your site tenfold within the first 15 minutes of playing. I already have a list for L and L Jan.

Casinos don't necessarily want improvements in efficiency for the player though- that's the thing. I've tried to highlight it in this thread. If they were concerned with making the experience a lot easier for players there are so many fundamental changes they could make but most don't. This is for one reason- to make it as frustrating for the player to cash out as they can make it without totally taking the piss. Some casinos seem to even manage to cross this line as well though.

Why else do you see those messages saying 'your balance is low, deposit now' but no messages saying 'your deposit is 10x the deposited amount, why not cash out'

Automatic verification of individuals and payment methods are just one way they could improve customer experience but guess what, it seems casinos don't want to invest in the infrastructure to make this possible. Abolishing pending periods is another way in which the experience could be made so so much better but guess what...

This isn't a dig at N1, I'm talking about casinos in general

 

[homerbert]

I think you have opened yourself up to more grief than Trancemonkeys thread

Nah, it's okay If we were accepting UK customers, maybe I will never created this thread

 

[Mr_Slot5]

I'm just the type that says it how I see it

 

[homerbert]

I do have a question though, do casinos with Ukgc or Malta license have to have a certain amount of cash backing or insurance , sort of like the fca banking regs in uk ? l

at MGA we required to have full amount of player funds on our bank account at any time. If we have 1kk on player account, we should have 1kk on our bank account of funds in transit (on payment systems).

 

[Supababe]

You are a brave man @homerbert !!!! I hope you are well prepared and won’t go running to the nearest dark cupboard to rock inconsolably within a day or two x

 

[paul7388]

Well, to be honest if you ask me personally - I will not want to work on UK market... No way. I'm okay with rules and regulations, but only if rules and regulations not way too strict...

Well, if you get new card with same number -it's okay, but I do not think number is the same. Therefore, when you use new card with new card number - of course we need to verify it.

For better understanding (maybe in UK it's different) - we do not see cardholder name and other details. Just card details in transactions (at least 99% of our team).

Hope this helps.

Br,

V.

Thanks for replying.

Yeah if my debit card expires the new card is still the same 16 digit number so it should be obvious that it is same person and card is legit.

Anyway don't blame you for not getting a UK licence as not worth the hassle. I don't sign up to that many casinos now anyway as can't be arsed with the verification procedures. But i like the way you act and the work you put in. Would not think twice about joining one of your casinos if i could

 

[homerbert]

Casinos don't necessarily want improvements in efficiency for the player though- that's the thing. I've tried to highlight it in this thread. If they were concerned with making the experience a lot easier for players there are so many fundamental changes they could make but most don't. This is for one reason- to make it as frustrating for the player to cash out as they can make it without totally taking the piss. Some casinos seem to even manage to cross this line as well though.

Why else do you see those messages saying 'your balance is low, deposit now' but no messages saying 'your deposit is 10x the deposited amount, why not cash out'

Automatic verification of individuals and payment methods are just one way they could improve customer experience but guess what, it seems casinos don't want to invest in the infrastructure to make this possible. Abolishing pending periods is another way in which the experience could be made so so much better but guess what...

This isn't a dig at N1, I'm talking about casinos in general

It's not true. And true at the same time.

Basically, we want to improve customer experience. We want to make our customers journey in our casinos as smooth as possible. But let's not forget - in the end it's just a business. You will not find a beer company actively promoting that drinking any alcohol is not that good. You will not see cigarettes company to actively promote that smoking is completely terrible and killing people.

But best casinos always think about customer experience.

 

[Supababe]

So my current question is.....
I know that a game has an average rtp but is this the same regardless of bet size?

The reason I ask is that I noticed at weekend that the FOTB I checked had a break down of 3 different rtp’s based on bet size. Something like:
0.25 gives 90%,
0.50 gives 92%
1.00 give 95.5%.

If this is the case online for some providers it would certainly affect the way I play.

 

[Mr_Slot5]

Thanks for replying.

Yeah if my debit card expires the new card is still the same 16 digit number so it should be obvious that it is same person and card is legit.

Anyway don't blame you for not getting a UK licence as not worth the hassle. I don't sign up to that many casinos now anyway as can't be arsed with the verification procedures. But i like the way you act and the work you put in. Would not think twice about joining one of your casinos if i could

Exactly, and you won't be alone in that one.

I agree, @homerbert seems like a cool rep

 

[slotmaster]

Casinos don't necessarily want improvements in efficiency for the player though- that's the thing. I've tried to highlight it in this thread. If they were concerned with making the experience a lot easier for players there are so many fundamental changes they could make but most don't. This is for one reason- to make it as frustrating for the player to cash out as they can make it without totally taking the piss. Some casinos seem to even manage to cross this line as well though.

Why else do you see those messages saying 'your balance is low, deposit now' but no messages saying 'your deposit is 10x the deposited amount, why not cash out'

Automatic verification of individuals and payment methods are just one way they could improve customer experience but guess what, it seems casinos don't want to invest in the infrastructure to make this possible. Abolishing pending periods is another way in which the experience could be made so so much better but guess what...

This isn't a dig at N1, I'm talking about casinos in general

Actually meant experience than efficiency.

 

[Glassheart]

Is there like a famous player amongst CS agents? Like the dreaded person who contacts all the time about stupid stuff and do they shout something like "OMG i got goatwack on chat again. Help??"

Edit. Or certain players who always give a life story for a freebie?

 

[homerbert]

Why is it called a pizza pie, when it should be called a pizza sandwich.
Its just bread with stuff on it, hows that not a sandwich?
Same goes for hotdogs&burgers.

Thoughts?

Now I want to eat.

Thanks! ;(

 

[homerbert]

You are a brave man @homerbert !!!! I hope you are well prepared and won’t go running to the nearest dark cupboard to rock inconsolably within a day or two x

on my avatar here on russian it says bravery and stupidity. It's okay I have nothing to hide (I hope so).

V.

 

[homerbert]

Thanks for replying.

Yeah if my debit card expires the new card is still the same 16 digit number so it should be obvious that it is same person and card is legit.

Anyway don't blame you for not getting a UK licence as not worth the hassle. I don't sign up to that many casinos now anyway as can't be arsed with the verification procedures. But i like the way you act and the work you put in. Would not think twice about joining one of your casinos if i could

One day you will join, no worries

Thanks for a kind words tbh. And also, no one in our backends can see 16 digits of your card. We see only first few and last few. And sometimes we have people have it's same (first and last few numbers) - but it's completely different people and cards. That's why most likely you got asked to verify it.

VitAli

 

[homerbert]

Are you or any casino's reading this hiring? Mind you I am in Canada,lol. No experience per se but I am a slotmaster. Actually, I could probably consult you on how to improve the player experience and your site tenfold within the first 15 minutes of playing. I already have a list for L and L Jan.

Register at N1 / Lady Hammer, PM me your email in casino, and you will have 50$ x 10 WR waiting for you to give me better understanding what we can do better.
Ah, okay. Do it at both and you will have it for feedback. Ur slotmaster, not me

P.S.

It's one time offer just for slotmaster.

P.P.S.

I'll credit it tomorrow mate

V.

 

[homerbert]

So my current question is.....
I know that a game has an average rtp but is this the same regardless of bet size?

The reason I ask is that I noticed at weekend that the FOTB I checked had a break down of 3 different rtp’s based on bet size. Something like:
0.25 gives 90%,
0.50 gives 92%
1.00 give 95.5%.

If this is the case online for some providers it would certainly affect the way I play.

Good one.

With all my experience and knowledge (and I do know a lot) - we do not have any game provider who doing any shit like this. Any bet size = same RTP / mathematics / RNG / whatever you call it. Otherwise such game will never pass any certification.

V.

 

[Supababe]

Also, when a game provider gives a ‘fully changeable dashboard’ in their client hub, what variables can you change?
Rtp for specific countries? Rtp for free spins? Rtp for players with deposits greater than.... x?
Could you even set Rtp for males/females ?

 

[homerbert]

Also, when a game provider gives a ‘fully changeable dashboard’ in their client hub, what variables can you change?
Rtp for specific countries? Rtp for free spins? Rtp for players with deposits greater than.... x?
Could you even set Rtp for males/females ?

Of course, females got less RTP than males LOL. Self killing reply

No, we do not have any dashboard which allows us to change RTP. And I can bet a lot of money that we ever will have something like this, it's just stupid. We have dashboards from game providers basically to see perfomance, a lot of analytics (countries etc), and ability to create campaigns.

But fake casinos (at russian market, called vulkans in most occasions - have such things). But it's not licensed casinos, or casinos with fake games.

VVVVVVVVVVV.

 

[slotter999]

Good one.

With all my experience and knowledge (and I do know a lot) - we do not have any game provider who doing any shit like this. Any bet size = same RTP / mathematics / RNG / whatever you call it. Otherwise such game will never pass any certification.

V.

What rtp do you use for play n go slots? In case that's too broad a question - specifically - what RTP do you use for Book of dead?

 

[Supababe]

Of course, females got less RTP than males LOL. Self killing reply

No, we do not have any dashboard which allows us to change RTP. And I can bet a lot of money that we ever will have something like this, it's just stupid. We have dashboards from game providers basically to see perfomance, a lot of analytics (countries etc), and ability to create campaigns.

But fake casinos (at russian market, called vulkans in most occasions - have such things). But it's not licensed casinos, or casinos with fake games.

VVVVVVVVVVV.

VS must have the ability to for play & go, pragmatic plus a few more in order to have altered rtp specifically by country...
I can’t play at your wonderful casino so am unaware of your providers.

Ps many thanks for offering your expertise and time to the forum. It really is appreciated.

 

[Mr_Slot5]

VS must have the ability to for play & go, pragmatic plus a few more in order to have altered rtp specifically by country...
I can’t play at your wonderful casino so am unaware of your providers.

Ps many thanks for offering your expertise and time to the forum. It really is appreciated.

If a casino wishes to use a different RTP of the game, they have to request it from the provider side. They will take the old RTP version 'offline' and then present the different RTP version. I don't think they can just switch between versions willy nilly (at least I hope they can't)

 

[homerbert]

What rtp do you use for play n go slots? In case that's too broad a question - specifically - what RTP do you use for Book of dead?

At MGA we are required to show actual RTP - so you can check it yourself (I guess it's highest possible).

At Curacao we are not required to show, I do not know to be honest exact %, but I think it's if not highest, but at least 'average' by PNG suggestion. - But like I've said - I have no idea. And it's pretty much brave and honest answer, seriously.

And AFAIK (once again - from all my knowledge) - we can't set RTP for particular PNG game. Just for all PNG.

most likely I will be destroyed for this reply. But it's honest.

VIIIIIITAAALI!