What was the bet size on these freespins Colin?
I have finally received a reply from Erik here in CM through a PM, and he has given me these freespins and explained what the problem was. The problem is, that according to multiple users at another site I frequent, these FS were at 0,10 coin value .. Essentially 2,50€ per spin. Judging from the size of your win, I'd not be surpised if they were at that size for you as well.
The problem here is that Erik claims he's "checked the logs" and that no one got spins at any other level, but 0,01 coin size = 0,25€ per spin. And that is the value he gave me the spins at. What triggers me most is that I was literally one of the first people to open the game after the SMS - if not the first one. And I did not get the spins. Yet others did, at a size of 2,50€ per spin and no wagering. And multiple people reportedly withdrew some hundreds from these spins. Yet Erik can't even admit they were at such size and won't give them to me at that bet level. Shows how much they care about lowrollers like me .. Guess I haven't lost enough there yet