gaming_mouse said:
Hey Bryan,
I have not played at all since that chat session. I've been waiting to see what you think and what your response will be.
Please note that what I feel is unfair is that they are refusing to comply with their posted terms. It is not simply that a customer service rep gave me erroneous info to begin with. The info that original rep gave me, when she confirmed that DW was allowed, was in agreement with their posted terms. Also note that the terms have been changed since this thread started. You need to look at Google's cache of the terms to see the terms under which I signed up -- there is a link to that cache in my OP.
So anyway, the commotion is about their refusal to stick to posted terms.... not about a rep giving me false info. If that had been the case (that is, if DW had clearly been excluded on the website, but the rep had mistakenly told me that it was allowed) I think their solution would have been fair. However, that is not the case.
Anyway, please tell me what you think. I will do whatever you recommend.
Thanks,
Jonah
If you want me to tell you what I think - here goes.
Actually, I think you handled this incorrectly. If it were me, and I found that the CSR had messed up by telling me that the wrong games were allowed. I would have played out the wagering requirements and chalked this up as a casino "eff - up" shit happens.
THEN I would have contacted the manager and explained how I felt. They need to ensure that this would
never never happen again, and then I would contact the portal master or someone like me and explain what had happened.
This method of problem solving benefits everyone:
1. The casino not only understands that they made a serious eff-up, they would understand that you are a sincere player who would be a valuable person to retain.
2. You would have probably gotten a freebie out of this since the casino realize they made a mistake.
3. The portal operator could keep tabs on this and make sure that the casino keeps in line.
4. you won't get someone fired over this
No one contacted the casino rep when this thread started. As a forum member, please take responsibility when starting threads that are critical about one's operation; make sure the person you're complaining about knows you're complaining. It becomes just a bunch of people complaining and staring at each other. Nothing is going to happen this way.
When the thread first saw life, I asked the rep to take a look at it. He was probably as busy as me, saw it, made a quick comment, and left. Yeah sure, this left a lot of room for improvement, but no one here bothered to PM him again and say "look, we need more answers."
If I'm not responding to a thread, it usually means I'm caught up with others or I'm dealing with something else. It's not a sign of disinterest - it's a sign that I'm busy with other stuff. Please keep this in mind and be a bit more proactive (I know some of you are, and I thank you for that).
Anyway, what should have been a one page thread has turned into this. I'll wait for the casino rep to get involved before I go further.