Mousey
Ueber Meister Mouse
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
I'll be as brief as possible. If I leave something out that you want to know, just ask. Advice is needed. I don't know what to do next, if anything, other than not playing there anymore. I am hurt, offended, insulted and down right pissed off.
1. I've been playing at this RTG casino several times a week for quite some time.
2. I always use NETeller, never CC or instacash.
3. My deposits are usually $25 or $50. I usually don't cash out unless I reach a balance of $150 or better.
4. I very rarely used a bonus here. They stopped sending me promo emails sometime last year. No biggie. Software denies any coupon.
5. I was showing a very slight profit at this casino for the last year. January, however, I lost around $500 in deposits, with no cash outs or bonuses. This, as best I can tell, puts me in the red.
6. I've edited the names out of the emails for privacy and because I want objective opinions about this before I name the casino.
I've cut and pasted the email exchange so that you won't have to read bottom to top to get the sense of it.
Again, it's not about the bonuses or lack thereof. I'm upset because I am a loyal player who is flagged as "account is not in good standing" because I've shown a little bit of profit -- in my mind, very, very little. Is this a common practice?? How many players have been flagged thusly and never known it? I realize the casinos are in business to make a profit. But for them to bring this down to an individual player basis makes me sick at my stomach.
There is something wrong in the online casino industry. Very wrong.
1. I've been playing at this RTG casino several times a week for quite some time.
2. I always use NETeller, never CC or instacash.
3. My deposits are usually $25 or $50. I usually don't cash out unless I reach a balance of $150 or better.
4. I very rarely used a bonus here. They stopped sending me promo emails sometime last year. No biggie. Software denies any coupon.
5. I was showing a very slight profit at this casino for the last year. January, however, I lost around $500 in deposits, with no cash outs or bonuses. This, as best I can tell, puts me in the red.
6. I've edited the names out of the emails for privacy and because I want objective opinions about this before I name the casino.
I've cut and pasted the email exchange so that you won't have to read bottom to top to get the sense of it.
From: Me
To: customerrelations@xxxxxxcasino.com
Sent: Thursday, February 09, 2006 12:41 PM
Subject: Account status -- Me
Hello,
I play regularly (almost daily) at XXXXX, I very rarely ever used a bonus. XXXX XXXX EZBoard forum had a promo for 30% cash back for January. XXXXXX (board owner) informs me that according to feedback from the casino, the bonus has been denied because my "account is not in good standing". Excuse me??? My concern is not that the bonus was refused. You can look at my account and see that I rarely used them even before you stopped sending me your monthly promo emails. My concern is that my account is flagged for some reason unknown to me. I would appreciate some clarification as to what's going on with my account and why.
Thank you,
Me
ID: Me
**********
From: Customer Relations
To: Me
Sent: Thursday, February 09, 2006 4:59 PM
Subject: Re: Account status -- Me
Dear Me,
Thanks for contacting us.
Deposit and free bonuses are a way to encourage players to keep playing in a regular basis and basically to help them win by making their balance bigger. Since you've cashed out almost all of your deposits, its been determined by the Promotions Department you do not need of promotions to be able to make a respectable profit. This is the reason why you're not able to use the promotion you mentioned.
I apologize for the inconveniences this may cause to you and also take the liberty of reminding this is not a permanent measure.
Kindest Regards,
XXX XXXX
XXXXXXX Customer Relations
www.XXXXXXX.com
***************
From: Me
To: Customer Relations
Sent: Thursday, February 09, 2006 1:24 PM
Subject: Re: Account status -- Me
Thank you for your quick response, XXXXX. While I have had some luck at XXXXX in the past, January was not a good month for me. I don't even get a free pack of your wonderful coffee? LOL At any rate, I do take exception to my account being flagged as 'not in good standing'. That fairly shouts bonus abuser, or cheater, or someone who makes chargebacks or other things that the casino considers disreputable. I rarely used bonuses even before my account was flagged. Perhaps simply tag accounts such as mine as 'no bonuses' or something similar.
A side note here. While I am very well aware that an online casino only bears a very vague resemblance to a land based casino, I make the following observation: Whether I win or lose at my favorite land based casino, they continue to send me offers for free hotel rooms, free meals, and cash. And as my patronage is obviously appreciated, and I enjoy their casino, I am a loyal player.
Once again, thank you for your prompt reply.
Regards,
Me
From: Customer Relations
To: Me
Sent: Thursday, February 09, 2006 5:32 PM
Subject: Re: Account status -- Me
Dear Me,
Thanks for your kind words.
I want to let you know that we'll take your suggestions into consideration. We struggle to improve and offer you the best service in the industry.
Kindest Regards,
XXXX XXXXX
XXXXXXX Customer Relations
www.XXXXXXX.com
Again, it's not about the bonuses or lack thereof. I'm upset because I am a loyal player who is flagged as "account is not in good standing" because I've shown a little bit of profit -- in my mind, very, very little. Is this a common practice?? How many players have been flagged thusly and never known it? I realize the casinos are in business to make a profit. But for them to bring this down to an individual player basis makes me sick at my stomach.
There is something wrong in the online casino industry. Very wrong.
Last edited: