Primapoker funds confiscations (Lucky Nugget Poker and Poker333)

Hi,

I just started an account at LuckyNugget for about two weeks. I made a deposit of $500 at LuckyNugget poker. I have turned it to $1300+.

I made a cashout of $50 in order to test the speed of the system for the first time at Lucky Nugget Poker. I was then asked to submit my documents to them to verify my identity.

After sending repeated documents, there was no action. I have talked to the customer support over the phone. Unfortunately, they said that my account has been closed down permanently and I won't receive my winnings due to security reasons! I find this very strange as my documents are legitimite. The support refused to tell me the reason for the account closure but said they will refund my initial deposit. But I will have my $800 winnings confiscated.

Does anybody know how I should proceed? My user name at Lucky Nugget Poker is "momothedog" if any support staff would like to check this.

BlueBear, try **www.pokerconduct.com** -

JHV

Hmm, I opened an account with them and won 2K. After submitting my documents, they did an ACH deposit into my account w/in two days. Can't say they've given me a problem. I hope you can get this straightened out. Casinomeister should be able to help you as he recommends that casino on his site. Why not use "pitch a bitch".

This makes absolutely no sense at all. You say you were only playing poker?
If so, there is no way the casino can legitimately confiscate your winnings the money simply does not belong to them.
If you were playing only poker against other people, you won the money from them NOT from the casino. Even if you have breached some T&C (e.g. Multiple accounts, collusion, etc.) this would not change the fact that the money is not the casinos to take back. The very worst that should happen is they should pay you and close your account (if you have done something wrong).
Please keep us informed of the outcome

Indeed, i was just playing poker. A clean and fair game of poker.

In the past, I had an account in another Prima Poker skin (Lucky Nugget is a Primapoker skin), but there was no problems because I declared this account correctly when I created my Lucky Nugget poker. As I am typing this, I have got someone to look at this matter for me.

KK point on poker

Having read your point kasino king that the money is not the casinos i must tell you about the problem my friend and i have with piggs peak poker i played on seven sultans poker and won 1000 bucks all fair and legitamate from other players and seven sultans confirm that my account is in good order so just before christmas i was due my friend money so decided quickest way to repay him was to just lose it directly to him from my account so we both sat at a table he was on his piggs peak account and there was no one else at this table so just us and i lost the 1000 bucks to him he then went to withdraw his money that was gained fair and square and was told his account was getting investigated they then came back to him and said his accoutn was locked and the funds were confiscated we both contacted support and told them what we did but they say it was chipdumping and that is against the rules we then asked what happened to the money and were told IT HAS DISAPPEARED INTO CYBER SPACE and we would never see it again this was from sandy koor CSR for piggs peak who is a member of this board the response totally shocked me so i then contacted casinomeister and asked him to help but he said that it was chipdumping and therefore he was doing nothing else about it i know that pigggs peak are providing freerolls etc for this board but surely that doesent grant them immunity from brian confronting them as even though we were not chipdumping just losing on purpose no fraud was being committed and for the record the terms and conditions dont even state chipdumping is not allowed what are we meant to do there is nowhere else to go if casinomeister wont even confront Sandy Koor the fact he even said the funds dissapear into cyber space is a joke sorry about no full stops or sentances as my english suqs

sweetdenny said:

sorry about no full stops or sentances as my english suqs

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Jeeezus! That must be the longest sentence in history!

1. I don't see why being bad at English (which is not that bad anyway) stops you from pressing the shift and full stop keys!
2. I am not in any way involved in player disputes, and have no contacts which ANY casinos. I can't help you.
3. My post above is just my personal opinion - I am sure there will be those that disagree.
4. My opinion on your story (if true) is that you should definitely get your money back. However, I do see that this could be described as money laundering. If your deposit was from a different country to your friends withdrawal then I would expect problems.
5. The Casinomeister might be more helpful if you spelt his name correctly - it's BRYAN!

Good luck

reply kk

I did not expect you to help casino king have read most of your posts and know you are not connected to casinos other than playing there. My post is one hundred percent true. The deposits and withdrawals are from the uk so that poses no problem we told Sandy Koor that i lost it on purpose and why seeing as it was days before xmas my friend would get his cash quicker. I asked them to put it back in my account and i would cash it out so therefore no money laundering would take place but they refused. It was at this point that i asked what happened to the cash as as you said i won it from others so therefore it should be returned to them or me or my friend anywhere bar the casino and was told it has dissapeared into cyber space. It is not the issue of the money being lost but this one statement and that there is nothing that can be done about it other than post and hope no one else joins and risks there money dissapering into cyber space. I have tried using sentances here and as you see they probably arent in the right place and thats the reason i dont use them. Lastly must apologise for spelling Bryan wrong but in other correspondence i had with him im sure i spelt it correct but yet he still wouldnt contact Sandy Koor and i can only assume that he doesent want to rock the boat and lose the freerolls provided by piggs peak.

Upon personally contacting a senior-level staff who works for that site, the closure of my account has been reversed and now my account is reopened with no restrictions.

It was just a simple matter of an accidental error made on their side. Although this incident should have never happened, I am very glad that swift action has been taken and will continue to be a loyal customer to Lucky Nugget Poker.

sweetdenny said:

Lastly must apologise for spelling Bryan wrong but in other correspondence i had with him im sure i spelt it correct but yet he still wouldnt contact Sandy Koor and i can only assume that he doesent want to rock the boat and lose the freerolls provided by piggs peak.

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Horse-sh*t!!!

I don't know Bryan personally, and have never needed his help myself, but I am 100% sure he would help you if you had a legitimate case. Why not try asking him (politely and without insinuations) again?

BlueBear said:

Upon personally contacting a senior-level staff who works for that site, the closure of my account has been reversed and now my account is reopened with no restrictions.

It was just a simple matter of an accidental error made on their side. Although this incident should have never happened, I am very glad that swift action has been taken and will continue to be a loyal customer to Lucky Nugget Poker.

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Very glad to hear your good news!

sweetdenny...what you were doing can also be construed as "collusion". You were not playing legitimate hands. And you were caught. I refer you to the Prima Poker website, Secure Play, Anti-collusion rule....
Outdated URL (Invalid)

Anti-Collusion
There is very little that cheaters can do on line. No one can mark the cards, no one can peek at your hole cards, no one can stack the deck or put a cold deck on the table. Playing poker on line is very safe. The things that can and do happen in land casinos and card rooms cant happen on line.

However, there is one thing that happens in land casinos that some cheaters do try to get away with on line: they try to collude, that is, share information and play their hands in order to help each other win. This is also known as playing partners.

Clearly, colluding is not tolerated at Prima Poker. In order to thwart any and all attempts at collusion among players, Microgaming, with its years of experience in fraud detection and prevention, has developed Collusion Detection Software (patent pending) that, among other capabilities, tracks all play in real time. Every hand played at Prima Poker is automatically and instantly analyzed. The software watches for and recognizes in real time any and all plays used by colluding players and, whenever any suspicious plays are detected, the players hand histories are brought up for examination by our experienced, expert staff.

Colluders will have their accounts frozen and be banned from Prima Poker and all its affiliated sites worldwide.

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Why didn't you just play it safe by cashing out, and then pay your friend?

Wow. I actually agree with Casinomeister on something.

Horse shit

An excellent adult reply there kk i have given the full facts in this thread and you yourself seem to think i have a legitimate case that the casinos cannot keep the money as it dont belong to them this is why i am so peeved they cannot say it has dissapeared into cyber space. I have given the same facts to bryan and i cannot answer for him as to why he will not take this case on i can only specualte as i got no reply to last message to him asking if he was going to do anything about it. Thankyou swamp for posting that quote i to have read this and this is not a case of playing partners which would be colluding and therefore the accoutns would deserve to be closed down all i did was lose the money on purpose no one else was involved so this is not collusion. This is the same as if u were to reach the final table of a multi and the frist prize was a trip and the second prize was 5000 dolalrs if you let yourself get blinded out so you got second as you couldnt go on the trip would this be classed as collsuion as it is exactly the same as i did losing on purpose is not collusion. I won the money fair and square not cheating this is a legitamate case i wish i had now cashed the funds out myself rather than losing to my friend but he had neteller so he wouldl have got the money b4 xmas and i would have had to get a check sent i thought i was doing him a favour and it all blew up.

BlueBear said:

Upon personally contacting a senior-level staff who works for that site, the closure of my account has been reversed and now my account is reopened with no restrictions.

It was just a simple matter of an accidental error made on their side. Although this incident should have never happened, I am very glad that swift action has been taken and will continue to be a loyal customer to Lucky Nugget Poker.

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The only error made on their side is in thinking that you weren't going to post your problem here on this forum. They don't like this kind of publicity, and if they did this to you, how many other players are getting stiffed because they don't know about player watchdog sites like this?? It's a numbers game with these kinds of tactics! You do this to 10 players, and your bound to get 3 or 4 of them to go away without fighting for their money. Sad to see Microgaming casinos pulling this shit now.

even though we were not chipdumping just losing on purpose

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Fun stuff. Losing on purpose is the definition of chip dumping. Every poker site on the planet will close your and your friend's account, and most of them will keep the money. Rightfully so.

There is very few good reasons to do this, and all of them are illegal: money laundering or tax avoidance, for example.

Agree

Yes i agree there is no valid reason usually associated with chip dumping and all reasons are usually dodgy but we have told the casino all the facts and none of the ones you mentioned took place or any other illegal things happened all i did was let my friend win the money so he got it in time for xmas. You are wrong when you say most casinos will close the account and keep the money i have asked other poker sites that i am a member of and they have said they wouldnt and that common sense could be used. My friends account and my account were totally legit and no fraud was ever committed on our accounts before this and all documentation is correct no dodgy credit cards or anything was used i made a simple error thinking i was doing my friend a favour and explained this all to the casino but they have just said no and that is it.

** Sweetdenny - To tell you the HONEST truth, I did not read your whole mail, and was wondering if you typed like that to Bryan as well? On the issue about 'all those freerolls' hmmmm - I DO know Bryan, and can tell you, from the beginning of time, he would do what is RIGHT, not was is 'better for him' - so - Let me tell you that if you banged an e-mail like your posts to me, i'd ignore it untill i've taken tranquilizers (which would seem the only way it would make sense to me at all!)

Something does not sit well with what you did... obviously. It might not BE money laundering, but it certainly might be seen as it.

Now - on the case of money just going missing in cyberspace? WOAH!! That is not even an answer that should be given in the first place. Your post leaves me with questions though:

You keep on saying you lost your money on purpose, and then say "but no-one else was involved" - Although contradictory... the truth is.. IT IS CHIPDUMPING! Your mistake was to admid to it...
The casino cannot have one set of rules for one person, because they owe money to another... and a different set of rules to prevent money laundering, and yet another set of rules for 'the average joe'.
At the worst, they should have refunded your deposit - that IS standard practice for MOST casinos. So if ANYTHING, insist on that. YOU get YOUR deposit back, and if he made one too, het get his back too...

To get ANY help at all, start by getting help with the typing of your mails. IT might help your case a little more. Your English is good... but not an angry spanish chica will string her sentences together like that!! (I know, I checked with one!) **

sweetdenny said:

An excellent adult reply there kk i have given the full facts in this thread and you yourself seem to think i have a legitimate case that the casinos cannot keep the money as it dont belong to them this is why i am so peeved they cannot say it has dissapeared into cyber space. I have given the same facts to bryan and i cannot answer for him as to why he will not take this case on i can only specualte as i got no reply to last message to him asking if he was going to do anything about it.

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Just to clear it up - my horse-poop statement was only in relation to your comments about Bryan.

I 100% agree that you should get 100% of your money back.
What you did might have been slightly foolish - no more than that - but what the casino did is theft, pure and simple.
Don't give up on it!

PS: I think Bryan might be 'out of the office' at the moment - I haven't seen a post by him for days...?

At the worst, they should have refunded your deposit - that IS standard practice for MOST casinos. So if ANYTHING, insist on that. YOU get YOUR deposit back, and if he made one too, het get his back too...

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I'd go along with that. I think that technically, they don't have to, but it would be a gracious gesture on their part. IF the circumstances are as you describe.

KasinoKing said:

This makes absolutely no sense at all. You say you were only playing poker?
If so, there is no way the casino can legitimately confiscate your winnings the money simply does not belong to them.
If you were playing only poker against other people, you won the money from them NOT from the casino. Even if you have breached some T&C (e.g. Multiple accounts, collusion, etc.) this would not change the fact that the money is not the casinos to take back. The very worst that should happen is they should pay you and close your account (if you have done something wrong).
Please keep us informed of the outcome

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I think the most common reason for this behaviour by Prima (and sadly it is pretty common) is that the player has had some account at another Prima skin and is not using the same e-mail and screen name for his new account.

I don't play at Prima. Partly because I can't remember what screenname and e-mail I used for my first Prima skin account a couple of years ago (hell, I can't even remember what skin it was, though I suspect it was Gaming Club Poker). And I don't have the patience for dealing with this kind of crap from them.

Sweetdenny reckons they should be allowed to keep the winnings because it was won from other players not from the casino.

I think most genuine players would want casinos to be vigilant about other players possibly cheating to gain an advantage over them. Also I would imagine they would want the casino to act in a way which discouraged them and others from acting in this way in the future.

Sweetdenny was caught colluding with another player. This is admitted, of course an explanation is offered which denies cheating, Quel surprise, I bet the casino never expected that!!

Sweetdenny says that he should get his money because he won it from other players. Of course the casino might now be wondering how this money was won was it all down to skill and luck?

Given the facts I would back the casino. They don't have a crystal ball, all they know are the facts before them, which amounted to a clear and serious breach of their T&Cs, which these players freely signed upto, and which gives the casino the right to act as it did.

Mitch

Freudian said:

I don't play at Prima. Partly because I can't remember what screenname and e-mail I used for my first Prima skin account a couple of years ago (hell, I can't even remember what skin it was, though I suspect it was Gaming Club Poker). And I don't have the patience for dealing with this kind of crap from them.

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Ill second that, ive had no end of problems with that software, dont even play on bet365 poker now because of all the horror stories ive read about Prima

nafanny29 said:

Ill second that, ive had no end of problems with that software, dont even play on bet365 poker now because of all the horror stories ive read about Prima

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The problem is most of the network have the same "them" & "us" attitude as the MG casinos (not suprising as most of them are MG casinos!), whereas the pure poker sites are much more relaxed and know they don't need to beat their players to make money. In fact treating them well should increase the rake.

By the way, I've seen the future and it's a completely weird hybrid of the poker software and multi-player BJ & slots: Link Removed ( Old/Invalid) I think someone got carried away at an MG brainstorming session

Fao Mitch

Have to totally disagree if the casino think i won the money by cheating then why not go through my hand historys and check. Sevens sultans confirmed i won it fair and square having won a mtt i could hardly have cheated here and the fact is the majority of players do not think a casino should keep money that is not thiers if it was gotten illegally return it to the players but they cant as i won it fair and square. I suppose you think if someone robs a bank and the police catch them the police should keep the money not the bank. The casino has no right to keep it and can give no valid reason to do so hence the line its dissapeared into cyber space and you wont see it again. If they think a fraud has taken place they should re imburse whoever the fraud took place against the fact that this is not happening shows no fraud took place anyone with an ounce of common sense can see i made a mistake not committed fraud.

* NOW, maybe it is just the bleached roots finally rotting, but I am totally confused as I thought you LOST all the money to your friend?

"Have to totally disagree if the casino think i won the money by cheating then why not go through my hand historys and check. "

The 'fraud' was done by purposefully loosing money (chipdumping) and then going and admitting it too ... agreeing a) that you did this and b) that you went against the T&c's!

Again, at best, you should only get your deposit back. Gosh it is difficult to read anything you write, but it is getting a little better! **

As other posters have written,you admitted to chipdumping. Maybe the best way out is a SWEET DENY. Well,maybe its too late,I suppose.