Casino770 on probation

[Casinomeister]

Casino770 has told me that they have taken care of the recent player complaints, and that they want out of the Rogue Pit. They will be monitoring this thread, so if you have any issues, please post them here in this thread.

Probation listing
http://www.casinomeister.com/past_issues/casino770.php

[chayton]

There were a couple of PABs against them, were those taken care of?

[BigShaz]

Hello all,

Finding this forum and this thread has come as a bit of a godsend for me as I long ago gave up on getting my money out of Casino 770. This thread implies that they may be willing to clear up their issues, or if not it lets me get revenge and stop them becoming accredited .

My name is Sharon and I first signed up to Casino 770 towards the end of March. Over the space of a month and a half and multiple deposits I deposited a total of 950 pounds. I have put in withdrawals to the amount 2,242.50 dating back to May and have received none of them. I have spoken to them on the phone and completed all the verification. Whenever I have chased up about what is going on with my withdrawals I get a similar email back. Here is the one i got from my most recent chase up in October:

-----------------------
Dear Sharon,

In reply to your message, we assure you that your request has been forwarded to our relevant department and we will get back to you with more details within the shortest time.

Should you have any questions or concerns, please do not hesitate to contact us.

Best regards,
Vanya

------------------------

And then I don't hear anything more from them. They seem to just be fobbing me off with the hope i'll go away and give up the money for lost, which I pretty much had done!

[SlotMonster]

Hello Sharon! And welcome to the forum!

I hope your issue wil be resolved soon. Could you please tell me, what documents did they requested from you, and how much time did it take to verify your account? Do you have a confirmation email about your account being verified?

P.S. FWIW, name "Vanya" is the same as "Ivan", so the Support could be from Russia or any other russian-speaking country.

[KasinoKing]

Hello all,

Finding this forum and this thread has come as a bit of a godsend for me as I long ago gave up on getting my money out of Casino 770. This thread implies that they may be willing to clear up their issues, or if not it lets me get revenge and stop them becoming accredited .

Hi Sharron!

I don't know how familiar you are with the forum yet, but this probably is your best chance of getting your problem sorted!

First please send the casino representative a Private Message about your problem by following this link: 770
(The rep has visited the forum today - so may already be aware of your issue).

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs


Welcome to the forum!
KK

[BigShaz]

Hi Guys,
Thanks for the quick replies!

I was asked for a copy of an identity card and a utility bill in my name from the last 6 months. The same day I sent it I was told that my documents were now on file and I'll be informed if they need any extra documents from me. This was back on the 20th May. They also wanted me to receive a phone call from them which looking through my emails it looks like it took them ages to actually make the phone call. I've added the string of emails below:

Dear Sharon,

Thank you for the information you have sent us.

Please note that your file is currently under the attention of our
relevant department and that we will keep you informed by e-mail regarding
the status of your withdrawals.

We are always at your service,

Best regards,

Amy

Customer Service Casino770

E-mail: info@casino770.co.uk
Hotline: 02 07 19 35 596
(From abroad: +44 20.71.93.55.96)
Fax number: 20 74 19 57 11
(from abroad: +44/(0)20.74.19.57.11)
http://www.casino770.co.uk

It's always a pleasure to play!

On Tue, June 7, 2011 23:41, Sharon wrote:

Hi,

Thanks for your response. I won't be able to take the call tonight. But
tomorrow during the day 10am - 4pm would be ideal for me.

Tel: *********(this may not be the number you had stored orignally)

Thanks,
Sharon



> Date: Tue, 7 Jun 2011 22:49:15 +0200
> Subject: RE: Your phone number
> From: info@casino770.co.uk
> To: ******
>
>
>
> Dear Sharon,
>
>
> Please rest assured that your situation is currently under the attention
> of our responsible department and that we will get back to you with an
> answer as soon as possible.
>
> We remain at your service for any other questions or concerns you might
> have regarding your casino account.
>
> Best regards,
>
>
> Amy
>
>
> Customer Service Casino770
>
>
> E-mail: info@casino770.co.uk
> Hotline: 02 07 19 35 596
> (From abroad: +44 20.71.93.55.96)
> Fax number: 20 74 19 57 11
> (from abroad: +44/(0)20.74.19.57.11)
> http://www.casino770.co.uk
>
>
> It's always a pleasure to play!
>
>
> On Tue, June 7, 2011 22:20, Sharon wrote:
>
>
> Hi,
>
>
> I have sent my documents over but i'm still waiting on a awful lot of
> money in withdrawals. Please find the screenshot attached that lists each
> of the withdrawals I have put in on Casino770. None of these have been
> received.
>
> I'm not sure what the hold up is. Please can you verify my account up and
> get the payments made?
>
> If you still need to verify my account, please call me on: ********
>
>
> I am available until around 10.30pm tonight.
>
>
> Regards,
> Sharon
>
>
>
>> Date: Tue, 24 May 2011 14:45:58 +0200
>> Subject: RE: Your phone number
>> From: info@casino770.co.uk
>> To: *******
>>
>>
>>
>> Dear Sharon,
>>
>>
>>
>> We thank you for your reply.
>>
>>
>>
>> Please be informed that we will contact you on this phone number as
>> soon as possible.
>>
>> We take this opportunity to let you know that our operators are calling
>> from a Call Center, which is why our numbers are private and you will
>> receive a call from an unknown number.
>>
>> If your phone does not accept "anonymous calls", we kindly ask you to
>> disable this option until we contact you.
>>
>> Should you have any questions or concerns, please do not hesitate to
>> contact us.
>>
>> Best regards,
>>
>>
>>
>> Vanya
>>
>>
>>
>> Customer Service
>>
>>
>>
>> Casino770
>>
>>
>>
>> E-mail: info@casino770.co.uk
>> Hotline: 02 07 19 35 596
>> (From abroad: +44 20.71.93.55.96)
>> Fax number: 20 74 19 57 11
>> (from abroad: +44/(0)20.74.19.57.11)
>> http://www.casino770.co.uk
>>
>>
>>
>> It's always a pleasure to play!
>>
>>
>>
>> On Tue, May 24, 2011 14:35, Sharon wrote:
>>
>>
>>
>> Hi,
>>
>>
>>
>> I don't think that I have spoken with you on the phone yet. Please call
>> on the same number as before around 7pm when I'm home from work
>> (tonight
>> is ideal). I want to take the call so that my withdrawals will be
>> processed faster.
>>
>>
>> I have sent my documents over in this email.
>>
>>
>>
>> Thank you,
>> Sharon
>>
>>
>>
>> Subject: Your phone number
>> From: info@casino770.co.uk
>> To: *****
>> Date: Mon, 4 Apr 2011 23:02:53 +0300
>>
>>
>>
>> Dear ***,
>>
>>
>>
>> We inform you that our Customer Service has been trying to contact you
>> on your phone number ********, , but unfortunately we have not been
>> able to reach you.
>>
>> Therefore, we kindly ask you to confirm your phone number and let us
>> know when you are available so that we could call you again.
>>
>> We look forward to your reply,
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Customer Service
>>
>>
>>
>> Casino 770
>> E-mail: info@casino770.co.uk
>> Hotline: 02 07 19 35 596
>> (From abroad: +442 07 19 35 596)
>> Fax number: 442 07 41 95 711
>> (Fax from abroad: +442 07 41 95 711)
>>
>>
>>
>> www.casino770.co.uk It's always a pleasure to play!

These was the last meaningful email I received. The rest were all in the strain of "we have forwarded your email; to the relevant department".


Thanks for the message about contacting the rep. I'll send them a message now.

[BigShaz]

Also to add I did actually receive a withdrawal of 100 from them on the 18th May but nothing since then.

[maxd]

There were a couple of PABs against them, were those taken care of?

As I recall those PABs floundered and never really went anywhere. I'll re-forward those with details to the rep today.

[dazlazz]

If casino770 is apparently regulated by the Malta LGA - why doesn't it display the full license number on its website......?

.....just a thought!

Regards,

Daz

[chayton]

Dear Sharon,

In reply to your message, we assure you that your request has been forwarded to our relevant department and we will get back to you with more details within the shortest time.

Should you have any questions or concerns, please do not hesitate to contact us.
Best regards,
Vanya

hmmm...the bolded part of their mail is pretty surreal. After we've made excuses and blown you off for months, should you have any questions or concerns....really....