Casino770 on probation

[datojohn]

Casinos often ask for KYC details (know your client) when there's a considerable amount of funds pending withdrawal. This is only done once, so i suppose if customers face these problems after submmiting KYC details, then the casino has a problem and should be reported.

xhttp://www.casinomeister.co/images/7.jpg

[chazmj6]

I am extremely concerned by this online casino. I deposited money with them and played roulette - I won and withdrew my winnings - £1261. They called me the next day and insisted that they would not pay out until I provided a copy of my passport and a copy of the front and back of my debit card used which I duly provided. I became very suspicious when this was requested and typed into google for any complaints - there was obviously 10s of them which has furthered my worry. They have been very difficult to contact by phone - they rarely answer but to be fair have always come back on the phone - but on a 'blocked' international phone number when they have a UK 0207 number as their contact number. Their policy for withdrawls is:

''9. WITHDRAWALS

9.1. In the event of cancellation of your user account, Casino770 authorizes you to withdraw an amount equal to at least L20, and obviously any higher amount. If your account has an amount less than L20 and you would like to close your Casino770 account, we advise you to inform us in writing to info@casino770.co.uk and we will arrange the transfer.

9.2. All payments shall take place in the 48 hours following the user's request.''


I requested my withdrawl on the 30th November at 1105 and have a print screen and e mail confirmation of this - I called them many times in this process and they assured me right up until 1530 this afternoon that it will be processed today even though it was 52 hours from the withdrawl request. They have now told me it will be another 2 days for the request and have put in writing that the payment will be validated on Sunday the 4th December which is well outside their terms and conditions. They then say it will take 2-4 days for the money to be in my account.

They claimed that the payment on my statement would be to 'MANDARIN GAMING NV' and it has actually gone to 'COALDALE ENT'. I have advised them that if I do not receive my validated payment by the 4th December I will contact the police, VISA, my bank and the home office as they have my passport details. I have gambled with Ladbrokes, Coral, Stan James, Casino888, bet365, betfair, totesport and Sky and none of them have been like this or anywhere near this. This is extremely concerning.

[Jasminebed]

Okay, take a deep breath and relax. It is not at all unusual to be asked for ID and proof of your deposit method. Usually whatever payment clock a casino has starts counting from when these are received and reviewed and approved, so first withdrawals sometimes take longer.

As to the phone number.... companies that make international phone calls usually use some kind of plan or special line to keep their costs down. Just as if you use a long distance discount card to make a call, it won't show up as your home number.

If you haven't received confirmation of your payment on Monday, come back and let us know. They are trying to get out of the Rogue Pit, so hopefully all will go smoothly for you.

[chazmj6]

Ok thanks for your response. I'll let you know what happens. I am still worried though!

[BigShaz]

Hi guys,

Just to let you know I contacted the rep here on casinomeister and a couple of weeks later I received payment of the full amount I had requested.

Thank you all for your advice. To chazmj6 I wouldn't worry to much about your payment going to Coaldale ent as that is the address that paid me out.

Thanks again,
Sharon

[chayton]

Hi guys,

Just to let you know I contacted the rep here on casinomeister and a couple of weeks later I received payment of the full amount I had requested.

Thank you all for your advice. To chazmj6 I wouldn't worry to much about your payment going to Coaldale ent as that is the address that paid me out.

Thanks again,
Sharon

'a couple weeks later'

Well I suppose it's good that you did finally get paid, that's something! I personally can't see this casino getting out of the pit anytime soon though.

[chazmj6]

So far 9 days and no payment. My payment changed to processed on their site 4 days ago.

I received the following e mails from them:

'We have just processed your refund by . We will indicate the dates of your refund at a later date:

Refund amount requested: GBP1261.00

Your refund should show up on the bank account, which is associated with your credit card or your Neteller, Moneybookers or Click2pay accounts, within 1-4 days.'

And:

'Thank you for your call!

After checking with our department in charge, we confirm that your withdrawal request of 1261.00 GBP will be validated on 04.12.2011. Please note that the delays for a credit card refund withdrawal request are of 2 to 4 working days.'


And now from their 'contact' or 'rep' on here I am being told it WILL be 8 days from the 4th December even though the payment was validated on the 3rd. So why before was it 1-4 days and then 2-4 days and now 8 days? What payment takes 8 working days? I have a firend that is high up in a retail bank and they say absolutely no payment takes this long - BACS si the longest and that takes 3-5 days.

This is extremely suspicious. I was previously GUARANTEED that I would have my money in my bank by the 9th December - if I don't I am doing as I said above and contacting the relevant authorities. I would be negligient to accept anymore delay tactics. All of a sudden it's the weekend or Christmas and payments are delayed more apparently. It's crazy. They took my money immediately.

[chazmj6]

My money has been paid! The communication has been good but the reasons at times difficult to believe. I am willing to try once more with this company and hopefully see how their withdrawals process goes now I am on their books. Thank you casino770 for a satisfactory completion and thank you to this site for being a place to vent ones spleen, share and compare ones experiences and open up the communication channels.

[Pulver]

My money has been paid! The communication has been good but the reasons at times difficult to believe. I am willing to try once more with this company and hopefully see how their withdrawals process goes now I am on their books. Thank you casino770 for a satisfactory completion and thank you to this site for being a place to vent ones spleen, share and compare ones experiences and open up the communication channels.

Congratulations on being paid!, but why not play at a casino like 32Red the next time? They process payments super fast and you don't have to worry if you get paid or not the next time you win... Just my personal opinion.

[Seventh777]

My money has been paid! The communication has been good but the reasons at times difficult to believe. I am willing to try once more with this company and hopefully see how their withdrawals process goes now I am on their books. Thank you casino770 for a satisfactory completion and thank you to this site for being a place to vent ones spleen, share and compare ones experiences and open up the communication channels.

I noticed you are from the UK, there is an array of casinos available to you where you will have no problems whatsoever, 32Red and sister casinos (Nedplay, Dash, Golden lounge), Virgin Games, Sky Vegas, Ladbrokes, 10Bet, Victor Chandler, 3Dice, Allslots and their new flash MGS/Scratchcard site WinTingo, there are several others but all these i`ve named have an average withdrawal time of 4-24 hours and all come with no reverse withdrawal option or ones you can flush, and cover the top software providers on the market, you don`t need more than this .

I`ve had withdrawals with all those i`ve named bar WinTingo (only played there once it`s new), and np`s whatsoever.