What happened to the Rushmore Group?

[secret2]

Good to see you, Louise. You have always helped with issues with the Rushmore Group.

The bonuses are better than anywhere else especially at the weekends. The only concern for me regarding the bonuses is that they are only available after 3pm Friday and onwards(EST)...(I want to play when I get home on a Friday at around 1pm..lol!!)

BUT, to see you here is great, Louise.

[osulle]

Hi all,

I hope that everyone is well.

I just replied to your PM osulle. Apologies again for the incorrect information you had received.

I found the live chat and can see that it was a new CS member who just came off of training. Nevertheless, of course he should have given you the correct information so it's no excuse just because he is new.

To clarify, all e-wallet withdrawals are approved within 2-3 business days and are received within a matter of minutes, not days. So approved and received within 2-3 business days

Apologies again.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Thank You so much for your assistance Louise. My QT withdrawl was paid in 3 days as promised! Thanks again.

[Louise]

My pleasure

I'm here is anyone needs me via PM as always.

All the best,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[stewart1v1v]

On October 20, 2010 my withdrawal was approved for $252.00 (got lucky in a free roll ), no restrictions on the withdrawal...but was told could only be sent by wire transfer even though I have deposited in the pasy with QT (usemywalet) anyway...filled out all the info for the wire transfer withdrawal...6 to 10 WORKING daysm
on day 9 (yesterday, Nov 2) I receive an email stating that the wire transfer was returned by my bank ( for what reasons I have no idea) I was more that a little annoyed...contacted Natalia from withdrawalsand asked if it was possible to use an alternate withdrawal method ( QT )...after a few back and forth emails with Natalia...The funds were deposited to my QT account today, Nov 3, 2010.
They realized the mistake and rectified the problem immidiately.

IMO if you have a problem and treat them with respect and courtesy things seem to work out for the best.

stewart1v1v

[funeral979]

My pleasure

I'm here is anyone needs me via PM as always.

All the best,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

My issue was never resolved. My PM was never answered. I cannot figure why everyone says they got their QT withdrawal so fast, yet mine was not paid in 3 business days, and was told it could be up to 10 business days for an EWALLET withdrawal

[silcnlayc]

funeral979: EWALLET withdrawal

Could an ewallet be different than QT? I know my withdrwals were done within 48 hours recently to qicktender/usemywallet...

.

[liquuid_fusion]

I'm being sent promotional codes from Rushmore group even though i'm bonus banned

[Louise]

My issue was never resolved. My PM was never answered. I cannot figure why everyone says they got their QT withdrawal so fast, yet mine was not paid in 3 business days, and was told it could be up to 10 business days for an EWALLET withdrawal

Hi funeral979,

I can't imagine that I didn't reply to your PM.

If you'd like for me to look in to this further, please don't hesitate to ask.

I see that you have since closed your accounts with us, so perhaps it would not be of any help, but I'm here if you need me.

Thanks and have a nice Sunday everyone,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[jetset]

I'm being sent promotional codes from Rushmore group even though i'm bonus banned

Super-efficient at Rushmore marketing, eh!!!

[kingkong098]

I'm bonus banned too and got a personalised email earlier this week from them inviting me back.

"We miss u KingKong, here's $1500."

"As one of our most valued customers, we want to make sure that you receive only the best offers we have available, so please enjoy this one, as it was tailored especially for you!"

Checked with live chat yesterday, they would not honour it. Hilarious chat is below. Rushmore@mail.vresp.com is the email address, same email address for all their promotional emails.

Joan: its from an affiliate
Joan: not from us
me: this is directly from rushmore
me: How would they know I have not played there in a while
me: its adressed `the rushmore team`
Joan: we can not stop them from using our name
me: Affiliates can just create coupons for your casino?
Joan: yes
me: You are seriously telling me that a affiliate can create coupons for your casino
Joan: we have no control over what they do
Joan: or how they want to use our name
me: I would like to become an affiliate and create a 10000% deposit bonus please
Joan: sometimes the codes work sometimes they dont
me: This email I got is not from an affiliate
me: It is from rushmore casino
me: the email address is not an affiliate
Joan: please email deposits@rushmorecasino.com
me: so you're not going to budge that his came from from Rushmore and not an affiliate?
Joan: it came from an affiliate of rushmore
Joan: i am sorry the code is not working for you