The BitchMeister Blog: it's New! Improved! Old-Fashioned!

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hello everyone, MaxD here. Most of you know already me as the Pitch-A-Bitch guy here at Casinomeister but if that's news to you then feel free to enlighten yourself by having a read through the Pitch-A-Bitch FAQ.

One of the features we have here at Casinomeister is that members can create their own blogs (see Link Outdated / Removed in the gold colored navigation bar up near the top of your page (see the attached image for details)).

So, I've re-tooled my old blog to create a new one, Link Outdated / Removed, wherein I'll post a couple times a week about what's going on in the wild and wooly world of PABs (PAB = Pitch-A-Bitch).

Normally all of the PAB stuff goes on privately and behind the scenes but we thought it would be a good idea to let folks know what's news worthy with the PABs and the blog forum seems an ideal venue for that.

Of course the privacy of the PAB issues is very important so I won't be divulging any of that sort of thing on the blog, but there's still lots happening there that we can talk about and should be of interest to readers.

Due to the nature of the subject matter I have disabled comments in the new blog. Sorry if this is an inconvenience but it seemed prudent to go that route, at least for the time being.

So, there it is, I hope you find the new blog of interest. If you have any suggestions, recommendations, general PAB related questions, etc here is probably a good place to field those so fire away.
(Please note though that I don't expect to discuss specific PABs here so posts of that sort will pretty much be ignored: this isn't the place for that.)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Perhaps the MuppetMeister could start one of his own :p
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Ok, I will own up to the fact that when I first saw this, I said GREAT! no more searching for the end results to a lot of the complaints..I will be a regular to this area...and love the "To the Point" post....:thumbsup: Now, how about some in depth stuff on the "who,what,where,why" on the final results done if possible..

Like the old PABs resolved, etc: 5, which ones were they, what were they etc..is this possible to expand when completed or would that be too much?

Thanks, either way for posting these.. :D

.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The whole idea was to keep it short and snappy, but I'll think about ways to add a little detail to the "resolved" section ... provided it doesn't bloat out the effort involved in posting.

No detail will be added to the "new" section though: I think it's unfair to dump that info until the issues have been looked into. It's too easy to get the wrong impression from the raw data on new PABs.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
No detail will be added to the "new" section though
Agreed, not interested in the new stuff..only how the ending happened..and short and sweet to them is ok too..:D Like a bullet report as you did...

.
 

heatherad

Dormant account
Joined
May 12, 2007
Location
Canada
The whole idea was to keep it short and snappy, but I'll think about ways to add a little detail to the "resolved" section ... provided it doesn't bloat out the effort involved in posting.

No detail will be added to the "new" section though: I think it's unfair to dump that info until the issues have been looked into. It's too easy to get the wrong impression from the raw data on new PABs.

Are the females of Casinomeister allowed to start a Newsletter called *The B*tchesofCasinomeister*? Just curious :p
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Are the females of Casinomeister allowed to start a Newsletter called *The B*tchesofCasinomeister*? Just curious :p

Go for it! However mugshots of said fems in their best rapper bling will be required. :D
 

heatherad

Dormant account
Joined
May 12, 2007
Location
Canada
Go for it! However mugshots of said fems in their best rapper bling will be required. :D

Hmm, you just gave me an idea there with the best rapper bling :p
Could have a section each week with pics of theme night. Like best imagination of a toga night theme, best outfit made from candy wrappers theme.....you get the idea right? :D
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Just posted a quick post-ICE bit on the Link Outdated / Removed. Nothing major, just a few quick comments, a big "thanks" to the friends and associates we hung out with in London, and a few other bits 'n' bobs.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Last Friday's weekly report just posted (oopsy!): Link Outdated / Removed.

Summary:
  • Rushmore Group fraud investigations expand, expect delays.
  • PAB levels still elevated.

Comments are disabled on the BitchMeister blog itself, feel free to comment here as needs be.
 

WD2810

Dormant account
PABaccred
Joined
Jan 31, 2008
Location
Helsinki, FI


  • (16th Jan) The Rushmore group -- Rushmore, Cherry Red, Slots Oasis -- is running a massive fraud investigation these past couple weeks and we're starting to see the fallout from that.
    Thus far no final conclusions are available from the group re: the PABs but we do expect and have been promised that each PAB will be addressed in due course.
    (13rd Feb) Ok, their investigation is finally starting to produce some results and they're pretty damned interesting....
    (23rd Feb) In particular no news on the Rushmore front: investigation still ongoing AFAIK.
    (3rd March) Rushmore Group fraud investigations expand, expect delays.

I sense a pattern here, the same kind that fraudsters have used for ages. E.g. you buy car parts from eBay and send money first. A week goes by but you don't receive anything from the seller. "My supplier had problems, but you will have it soon." Another week passes. "You haven't got it? I sent it days ago. It must have gotten lost in mail. Let me contact the post office." Now it's been a month. The seller doesn't answer your emails anymore.

Fraudsters always offer new excuses until things get too hot and that's when they disappear with your money. Rushmore has owed me over $5k since last Christmas. Everytime I ask for my money, I either get no answer at all, or "we're investigating" is all they have to say. No timeframe whatsoever as to the lenght of the investigation is provided.

Have you ever questioned the integrity of Rushmore in this "investigation"? Do you think this is standard business practice and example how customers should be dealt with? Because Rushmore is still in your Accredited Casinos list and I haven't seen a single warning anywhere about this site.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I sense a pattern here, the same kind that fraudsters have used for ages. E.g. you buy car parts from eBay and send money first. A week goes by but you don't receive anything from the seller. "My supplier had problems, but you will have it soon." Another week passes. "You haven't got it? I sent it days ago. It must have gotten lost in mail. Let me contact the post office." Now it's been a month. The seller doesn't answer your emails anymore.

Fraudsters always offer new excuses until things get too hot and that's when they disappear with your money. Rushmore has owed me over $5k since last Christmas. Everytime I ask for my money, I either get no answer at all, or "we're investigating" is all they have to say. No timeframe whatsoever as to the lenght of the investigation is provided.

Have you ever questioned the integrity of Rushmore in this "investigation"? Do you think this is standard business practice and example how customers should be dealt with? Because Rushmore is still in your Accredited Casinos list and I haven't seen a single warning anywhere about this site.
A small group of fraudsters can ruin things for a lot of people - especially legitimate players. That's why we come down so hard on them.

This casino group was over run by a number of fraudsters in December-January, and a full investigation has been in process since then. I explained this in my latest video - and it's some serious fraud stuff that affects us all.
'The investigations include hiring private detectives that are assigned to contact the players to ensure they are real people who have participated in the casino. If they are, they are paid - no problem. If they don't have an idea what's going on, then it's a unquestionable incident of identity theft.

Fraudsters buy or steal people's identity to open bogus accounts. This is something that should concern everyone. If you are owed funds from these guys, and are a legit player, then you'll get paid. You just need to be patient and direct your frustration at the a-holes who rip off other peoples' IDs.
 

WD2810

Dormant account
PABaccred
Joined
Jan 31, 2008
Location
Helsinki, FI
A small group of fraudsters can ruin things for a lot of people - especially legitimate players. That's why we come down so hard on them.

This casino group was over run by a number of fraudsters in December-January, and a full investigation has been in process since then. I explained this in my latest video - and it's some serious fraud stuff that affects us all.

What I'm getting at here is that people view you as mainly a "casino watchdog and player advocate". And by you not questioning Rushmore's methods anyway you've effectively given casinos free pass to delay big cashouts by monthts using investigations as a smoke screen. What you seem to be saying is that you don't care about players not getting due process, or it's "let ten innocent people get hurt if one guilty one can be caught".

During this time of financial crisis I am extremely wary of keeping four figure sums anywhere online. What you imply is that when banks and whole countries are crushing down I should just trust these online casinos that when they hijack my money, they're actually running an investigation.

Rushmore's actions here have been a disgrace to what good customer service means. They never contacted me, they just didn't pay my cashouts. I had to figure out myself that there was an "investigation" because they couldn't even inform me of that. I have repeatedly offered to provide evidence that I am a honest player, or for them to at least provide a shred of evidence to prove otherwise, but they haven't so much as called me in the process. Great detective work indeed.

I would like to see a little more of that player's advocate and especially casino watchdog stuff, than just blindfoldedly accepting everything a casino does.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
What I'm getting at here is that people view you as mainly a "casino watchdog and player advocate". And by you not questioning Rushmore's methods anyway you've effectively given casinos free pass to delay big cashouts by monthts using investigations as a smoke screen. What you seem to be saying is that you don't care about players not getting due process, or it's "let ten innocent people get hurt if one guilty one can be caught".
Sorry, I disagree with you. There is no "free pass". I am in direct contact with the casino. I've met them face to face over this. And I understand the dilemmas of operating an online casino. And I understand what it is to be a player. Just because I don't explain every minute detail of my decision making process doesn't mean I'm making these decisions without a care.

There was massive fraud committed at this casino. I've seen the reports from the UK private detectives who investigated these players. It was all legit. If you think I'm bullshitting you, well that's your prerogative. Just because I tell certain players what they don't want to hear does not make me wrong or not an advocate for the player. I am more an advocate for fairness by the way. And fairness is a two way street.

I would like to see a little more of that player's advocate and especially casino watchdog stuff, than just blindfoldedly accepting everything a casino does.
So you think I'm sitting here with a blindfold wrapped around my head, my fingers typing away - moved by the strings of my puppet masters. Nice :thumbsup:

I do what I can to provide a level playing ground. Fair is fair. If you have a pending PAB, I'll check up on on this and see if it can't be expedited.

As for "casino watchdog" stuff, we have warnings posted nearly every week in our forum - exposs on the webcast and newsletters. Unfortunately, player fraud has been on the upswing so you are going to see more reports on that. That's just the way it is. Don't shoot the messenger.

Or do you feel I should ignore player fraud and just put the blinders on? :rolleyes:
 

WD2810

Dormant account
PABaccred
Joined
Jan 31, 2008
Location
Helsinki, FI
Just because I don't explain every minute detail of my decision making process doesn't mean I'm making these decisions without a care.

...

I've seen the reports from the UK private detectives who investigated these players. It was all legit. If you think I'm bullshitting you, well that's your prerogative. Just because I tell certain players what they don't want to hear does not make me wrong or not an advocate for the player.

After reading all this I can say I believe you now. But this is not what I've been reading so far. The only thing I have been able to read (since Rushmore has not replied anything) has been MaxD's updates. And each week all he has to say i "well they're investigating, we'll see what happens". It's hardly been convincing that you're pressing all you can so that honest players get their money.

There's what you're doing and there is what it appears that you're doing. Here those two have been two very different things, apparently. This whole investigation has been conducted so shadily that there has been no way for the customer to check it's validity.


Or do you feel I should ignore player fraud and just put the blinders on? :rolleyes:

Definitely not. But you're a players advocate. You don't really see consumer advocate groups trying to help supermarkets cut down shoplifting. What you see is consumer advocates pressing the issue, if a supermarket's security system provides false positives and innocent people get harassed by security.

In this case Rushmore and their sister casino's had very lucrative Christmas bonuses that they offered. They should've anticipated that it's going to draw attention and probably fraudsters as well, and tighten their security so that no fraud is possible. I personally have sent Rushmore my full contact information and social security number, and color copies of my passport and a recent VISA bill with my registered address printed on it. They acknowledged that the documents are in order (before this whole investigation stuff started). I used my personal Moneybookers account both for the deposits and withdrawals. Now, what more is there to investigate and why am I not getting paid?
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
After reading all this I can say I believe you now. But this is not what I've been reading so far. ... Now, what more is there to investigate and why am I not getting paid?

As much as I understand your frustration I do not see what grounds you have to question the integrity of the services we are offering here.

First of all there are the reams of cases that we solve month by month: see Past PABs. If your complaint is that you're still one of the present issues and not one of the past issues well, hey, we're working on it aren't we? Look at the solved cases and think how well we do our job and how happy you'll be to see your case on that list soon. :D

As to how hard we are pressing etc etc, no offense but how would you know? If you don't like my weekly updates then don't read them but if you are reading them then read them. If you do actually read them I think you'll see that I'm getting just as frustrated with this as you are and I'm saying so in my communiques with Rushmore. Of course you're not privy to those but there's no reason to assume they're not happening because they most certainly are.

And you "believe us now"?!? So what, you thought we were bullshitting you before? Why would you think that? What is it _exactly_ about the cases we solve and the piles of PABs that we get that would have you thinking we were lying to you, because that's what you're implying.

I can understand someone saying "gee, this is taking a long time, bummer" Or "boy, you guys are really pouring a lot into this one, thanks for staying on top of case" or somesuch. You know, a "thanks and keep on it!" kind of thing. That would be polite, gentle pressure and not at all a slap in the face which, sorry to say, is how your posts above read.

I guess what I'm saying is show a little respect. I've poured more time into these Rushmore cases than the average PAB and it looks like it's going to continue on a bit before it's over. How exactly that warrants you giving us a hard time and breathing down our necks I don't see at all.
 

WD2810

Dormant account
PABaccred
Joined
Jan 31, 2008
Location
Helsinki, FI
And you "believe us now"?!? So what, you thought we were bullshitting you before? Why would you think that? What is it _exactly_ about the cases we solve and the piles of PABs that we get that would have you thinking we were lying to you, because that's what you're implying..

There's a language barrier here as I don't write in English that often, plus the usual challenge of non-verbal communication. No reason to jump into conclusions.

Maybe "believe" was a poor verb to choose, I simply meant that you had not provided much information as to the extent of pressure that was directed at Rushmore by you. Now I have more information and I am more satisfied with how things have been handled.

Also, perhaps your blog entries included something that could've been read between the lines, but it's better now that it's clearly laid out.

I don't aim to be disrespectful for sure, but it's hard to be very polite and still get the message through. I try to do my best.
 

Artico

Dormant account
PABaccred
PABnonaccred
Joined
Nov 17, 2008
Location
EU
A small group of fraudsters can ruin things for a lot of people - especially legitimate players. That's why we come down so hard on them.

This casino group was over run by a number of fraudsters in December-January, and a full investigation has been in process since then. I explained this in my latest video - and it's some serious fraud stuff that affects us all.
'The investigations include hiring private detectives that are assigned to contact the players to ensure they are real people who have participated in the casino. If they are, they are paid - no problem. If they don't have an idea what's going on, then it's a unquestionable incident of identity theft.

Thing is that they have never asked ANY extra information, just saying they are investigating. I have send them emails telling that Im willing to give them any info they need. And that private investigation is kinda funny :D Im not sure there even is private investigators in country where I live.

I have very similar experiences with WD2810 and I think the way they handle this is just rubbish. 12 weeks and my case could be handled in 5 minutes if they just wanted it.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FWIW, asking you guys for info is not (generally speaking) what this investigation is about. Nor is the nature of the investigation such that it can be done "in five minutes". From what we know of the process their approach and the time it is taking are not inappropriate.

Does this inconvenience some of you? Surely! Would we all be happier if this wasn't necessary? Certainly! Will everyone be satisfied with what they're doing and how they've done it? Almost certainly not!

But that's all rather beside the point. The point is that they are performing a thorough and conclusive investigation that seems reasonable TO US under the circumstances, at least to a point. When that process concludes you will get paid or you won't depending on what results they dig up.

How do I know this? Because we've already seem some results. Some players have been cleared by the investigation and have been paid. Other have been identified as frauds and have not been paid. And so it goes. Like it or lump it that's where we are at.

I will say this though, if the investigation drags on much longer we will have to seriously consider issuing a public warning for players to expect delays at Rushmore casinos. Whether that will actually be necessary or not will become obvious soon enough.

So there it is. Complaints and bluster aside you now have as much information on the process as is likely to be publicly available before the investigation process concludes. Don't like it? Fine, understandable, write the casino about it! But I hope it's clear by now that chiding us for failure to do our job is way, way off base here.
 
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