Questionable Behaviour from an Accredited Casino

[Nate]

Hi All,

Just wanted your thoughts and input on this issue. Maybe I've missed the Bus completely but this does not seem right to me:

The Story Goes:

Made a $500 deposit via Moneybookers to a Casino. Took the 100% signup (up to $250) and played that out last night. I contacted Support to enquire what the WR and Max Withdrawal limits were and was told that i could withdraw a MAX of $500 a week via MB.

So i continued the conversation and asked if they refunded CC's as that was my only other Deposit option - The answer came as NO. So i queried if i deposited via MB, could i then request an alternate withdraw method and they repleid that I could ONLY Wd via MB.

So i asked the rep, what the sense was in allowing me to Deposit $500 if i am only able to WD $500 a week. What if i deposited more? I could deposit anywhere from $100 to 2k in a session and then only be able to withdraw $500?

The Rep then transfered my chat to the 'payments' rep. The payments rep advised me that my limit would be $500... so i reiterated what i had said earlier and he then told me that IF i deposited 1k at a time, they would up my weekly WD limit to $5k. From my conversation with the Rep, that ONLY stood if i deposited 1k or more at a time...

Do you think this is a bit unfair?? I am being told that the only way i can up my weekly WD limit to the advertised is by making deposits of $1k or more?

IMPO I think this is unethical and not right... I can't withdraw to an alternative method and they do not refund CC's....

Hmmm....

[De Beuker]

500.- a week withdrawlimit?
Thats just crazy.
Thats even worse than most Rivals!
And it cannot be a Rival, as there are no Rivals accredited...hmm..

Whats up with these places, dont they want highrollers?
Are they so badly underfunded?

Name and shame plz!

[chayton]

$500 a week? That's completely ridiculous!!! I think you should PM Max or Bryan with the casino name - an accredited casino having that kind of cap on withdrawals may raise some warning flags with them. JMO

[Nate]

Thanks De Beuker and Chayton,

Q: Because its MB... does that make a difference?

What I'm not pleased by is the fact that I am being told to deposit MORE in order to be able to withdraw on the advertised weekly limit.

Even if its a different deposit method, its unethical to offer depositing players a maximum of $500 a week on withdrawals and then offer them the advertised limit IF they deposit more.

Nate

_____________________________

Edit: Just had a look on the Website and Eco Card; Click2Pay and MB are Capped at $500 weekly withdrawal limits but you are allowed to deposit a max of $2500 a Transaction... ?

Neteller is NOT supported and the advertised weekly withdraw limit of $5k is ONLY for Usemywallet and Wire Transfer...

Am i nitpicking or is this acceptable?

[maxd]

... he then told me that IF i deposited 1k at a time, they would up my weekly WD limit to $5k. From my conversation with the Rep, that ONLY stood if i deposited 1k or more at a time...

Please contact Bryan or I with more details on this. ASAP SVP.

Thanks.

PS. I've reported this to Bryan so he'll be up to speed very soon.

[De Beuker]

Thanks De Beuker and Chayton,

Q: Because its MB... does that make a difference?

What I'm not pleased by is the fact that I am being told to deposit MORE in order to be able to withdraw on the advertised weekly limit.

Even if its a different deposit method, its unethical to offer depositing players a maximum of $500 a week on withdrawals and then offer them the advertised limit IF they deposit more.

Nate




Edit: Just had a look on the Website and Eco Card; Click2Pay and MB are Capped at $500 weekly withdrawal limits but you are allowed to deposit a max of $2500 a Transaction... ?

Neteller is NOT supported and the advertised weekly withdraw limit of $5k is ONLY for Usemywallet and Wire Transfer...

Am i nitpicking or is this acceptable?

Why would Moneybookers make a difference?
I dont know about their transactionlimits, but I'm sure these are in the same range as Neteller, and I know ppl who have withdrawn 25-30K at once with no problems.

And its definately unethical to say they raise it if you deposit more.
(Also proves that its NOT moneybookers limiting anything)

I never care much about withdrawlimits, as I never really expect to reach one with my measily 0.25/0.50 spins, but even I have had cashouts over 500.- and once over 1000.-, which would take 2 weeks to collect.

I mean, c'mon, you deposit 500.-, you win and then you can only cash out your original deposit, and the rest is going to take a few months?!
Total BS.

_____________________________

[jenn1381]

You're definitely not nitpicking.. that is complete CRAP! You can only withdraw your original deposit? What if you were lucky enough to bring your balance up to 3k? You're expected to wait 6 WEEKS to get it all??? Ummmm I don't think so! I am SO tired of casino's these days. How can they not see how ridiculous that is? I would love to know which casino, but I understand a name and shame is not a good idea at this point with max and Bryan involved. Good luck getting some answers and hopefully you can one day share which casino it is and that they've seen the light and changed their stupid, stupid ways.

[chayton]

Why would Moneybookers make a difference?
I dont know about their transactionlimits, but I'm sure these are in the same range as Neteller, and I know ppl who have withdrawn 25-30K at once with no problems.

And its definately unethical to say they raise it if you deposit more.
(Also proves that its NOT moneybookers limiting anything)

Exactly.

[Stovetopp]

Hi All,

Just wanted your thoughts and input on this issue. Maybe I've missed the Bus completely but this does not seem right to me:

The Story Goes:

Made a $500 deposit via Moneybookers to a Casino. Took the 100% signup (up to $250) and played that out last night. I contacted Support to enquire what the WR and Max Withdrawal limits were and was told that i could withdraw a MAX of $500 a week via MB.

So i continued the conversation and asked if they refunded CC's as that was my only other Deposit option - The answer came as NO. So i queried if i deposited via MB, could i then request an alternate withdraw method and they repleid that I could ONLY Wd via MB.

So i asked the rep, what the sense was in allowing me to Deposit $500 if i am only able to WD $500 a week. What if i deposited more? I could deposit anywhere from $100 to 2k in a session and then only be able to withdraw $500?

The Rep then transfered my chat to the 'payments' rep. The payments rep advised me that my limit would be $500... so i reiterated what i had said earlier and he then told me that IF i deposited 1k at a time, they would up my weekly WD limit to $5k. From my conversation with the Rep, that ONLY stood if i deposited 1k or more at a time...

Do you think this is a bit unfair?? I am being told that the only way i can up my weekly WD limit to the advertised is by making deposits of $1k or more?

IMPO I think this is unethical and not right... I can't withdraw to an alternative method and they do not refund CC's....

Hmmm....

So what is the problem? Just collect your money , and uninstall the casino...There are other casinos there to play at esp if you are not in USA.

[Nate]

So what is the problem? Just collect your money , and uninstall the casino...There are other casinos there to play at esp if you are not in USA.

It's not about that... it's about forcing customers to Deposit more in order for their advertised (On CM) withdrawal limits to be increased.

Its about unethical behaviour and conduct not befitting for a CM accredited Casino.

Its about being able to increase the WD Limits ONLY if the customer deposits more...

Remember CM can't Police individual Casinos and rely on them to stick to the accreditation rules. This is why we have a Forum and why we are free to discuss issues.

Other persons using this portal may be subject to the same tactics and if it is not highlighted, the reputability of this portal soon dissolves.