Has Rushmore Been Rogued?

[footdr]

Maybe I am blind. I had to wait very long to be paid several weeks ago. Before I deposit again I wanted to check here to see if the problem has been corrected. Can't find any information. So, checked approved and rouged sections, no Rushmore.

Anyone have further information?

[maxd]

We don't have a 'rouged' section yet, very difficult to decide if we should go with MAC or Body Shop (see here).

For the illustratedly inclined see http://www.casinomeister.com/forums/...tml#post318887.

[Casinomeister]

Maybe I am blind. I had to wait very long to be paid several weeks ago. Before I deposit again I wanted to check here to see if the problem has been corrected. Can't find any information. So, checked approved and rouged sections, no Rushmore.

Anyone have further information?

They've only been removed from the "Accredited" section via their non-communicative tendencies:

From last week's newsletter:
http://www.casinomeister.com/newsletter.php#skip

Rushmore Group Removed From Accredited Casino Section

This sucks. I hate it when a casino group screws up so much that they get booted from the site. Here is what happened: just a few days ago, a member in our forum reported that he was locked out of his casino account at Rushmore. It turns out that his account was considered "dormant" since it had been nearly two years since he last logged into his account. The casino, like many others, has a policy stated in their terms and conditions that accounts that have no activity for over 180 days are closed and the player forfeits his balance. This player supposedly had 1-2k still in his account - and now it's gone. The thing is, the casino never made an attempt to remind the player that the account was approaching dormancy. They just closed his account and that was that. They stated that they were not going to budge on this.

The bottom line is - is this fair? I understand that dormant accounts can pose logistical problems, and yes, there isn't a reason why these accounts aren't closed. But the casino should notify the member beforehand, and if the member comes back, the casino should offer to open the account back up with the original cash balance. To not do this is unfair in my opinion, and is unbecoming of an "Accredited Casino".

The problem was exacerbated by the operator's silence. Not a peep. The only person communicating with us is their casino manager, who seems to be caught between a rock and a hard place. I had the same problem when I was inquiring about the complaints from players springing up in our forum concerning late payments. Now there is talk of delayed payments to affiliates. One PAB from an affiliate has been filed - no response from the affiliate manager yet.

So they are off the site, and consider this a warning shot across the bow. I hope the casino administration comes to its senses and realizes that I don't care that they don't care about being listed at the site. But the players do - as well as many affiliates.

This also prompted me to add a term to the standards of Casinomeister Accredited Casinos:

Must not implement terms that can be construed as "unfair" towards the player.

That's one term I never thought I would have to add.

Get your act together Rushmore.

I guess you don't subscribe to the newsletter

[lucky lizard]

I think rushmore is solid apparently they payed out $400,000 to some lucky monkey around 2 weeks ago, maybe that put them in the hole.

[chuchu59]

They have been delaying payments for months so this is not just a one-off incident. The 'dormant account' issue is also rogue behavior as they could not justify the seizure of funds.

[rockydyke]

I just got paid $1000 from Cherry Red which took 10 days to hit my bank. I'm now waiting for another withdrawal of $500 which I put in for yesterday. Since they are still paying I'm still playing.

[vinylweatherman]

I think rushmore is solid apparently they payed out $400,000 to some lucky monkey around 2 weeks ago, maybe that put them in the hole.

Have they actually PAID though, this may just be publicity for a big winner. It could also be from a NETWORK progressive, which means it is NOT just Rushmore's money, and payment might be faster coming from, or through, RTG.

If it was $400,000 from normal play, I wonder how many weeks/months/years this would take at their usual withdrawal limits.

The explanations for payment delays, and other issues, have either been absent, or cryptic - never a straight answer that adds up to explaining away all the problems.

The dormant account issue is separate in a way, but IF the group were short of ready cash, taking ruthless advantage of such terms to the letter certainly helps. They probably confiscate many small amounts from dormant accounts without it ever being an issue with the account holder. I am sure I have lost a few pennies from accounts along the way, but this particular case involved such a large sum, and the operator seemed to want this player to forget about it, rather than remind them with the result that they would be back for the money - which was, so far as we know, unbound by any WR at the time it was forgotten.

I find reports of delays in payment to affiliates much more worrying than delayed payments to players in terms of whether the group is suffering cashflow problems. Affiliates feed the business with new players, and should be the last group the operator messes around with on payments.

There was a report about delays in affiliate payments in August, but this was supposedly a "one off", and normal service was then supposed to resume for September onwards - now, are there NEW reports of delays to affiliate payments DESPITE these earlier assurances.

[uungy]

Have they actually PAID though, this may just be publicity for a big winner. It could also be from a NETWORK progressive, which means it is NOT just Rushmore's money, and payment might be faster coming from, or through, RTG.

If it was $400,000 from normal play, I wonder how many weeks/months/years this would take at their usual withdrawal limits.

The explanations for payment delays, and other issues, have either been absent, or cryptic - never a straight answer that adds up to explaining away all the problems.

The dormant account issue is separate in a way, but IF the group were short of ready cash, taking ruthless advantage of such terms to the letter certainly helps. They probably confiscate many small amounts from dormant accounts without it ever being an issue with the account holder. I am sure I have lost a few pennies from accounts along the way, but this particular case involved such a large sum, and the operator seemed to want this player to forget about it, rather than remind them with the result that they would be back for the money - which was, so far as we know, unbound by any WR at the time it was forgotten.

I find reports of delays in payment to affiliates much more worrying than delayed payments to players in terms of whether the group is suffering cashflow problems. Affiliates feed the business with new players, and should be the last group the operator messes around with on payments.

There was a report about delays in affiliate payments in August, but this was supposedly a "one off", and normal service was then supposed to resume for September onwards - now, are there NEW reports of delays to affiliate payments DESPITE these earlier assurances.

At $4k a month, it will only take 180 days to finalise the payments, since if the player doesnt log in, he/she will forfeit all funds to the casino

[silcnlayc]

Yup, figured they were getting a tad pale.

.

[Louise]

I think rushmore is solid apparently they payed out $400,000 to some lucky monkey around 2 weeks ago, maybe that put them in the hole.

Hi everyone,

I don't know from where this information was attained, but this is not true.

Concerning withdrawals, everything should be all good and up to date.

As always, please PM me with any issues or questions.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.