Has Rushmore Been Rogued?

[RobWin]

Originally Posted by Casinomeister

Of course I had a means of commo before. It's just that during the last couple of issues, there wasn't the normal amount of communications going on; I wasn't getting the answers that I needed from the operator, and this is the main reason I didn't bring them back on after Elscrabinda was paid.

The operator took the blame for the delayed payments - he had some personal family issues that took most of his time away from the business. He's back in the saddle now, so we're good to go.

Wow! Finally after all these months we now know the truth and bottom line to all the previous payout issues. This has got to be the worst decision on the part of an operator that I think I have ever read as far as no one ever giving a simple and concise reason for all the previous cloak and dagger type of answers regarding payout issues.

If the operator had of only had a spokesperson come forward and rely this message previously then I believe that the "Rushmore Group" as a whole would have been given the benefit of the doubt and would not have had to suffer all of the bad press they received in all of the forums which has now been archived in all the major search engines.

This issue regarding delayed payouts could have been put to rest back a couple of months ago. Most players I believe would have and can understand circumstances as those when there are family matters that take precedence over business matters. I know I would have.

I certainly do hope that they have learned something from all of this bad press that they have received over the previous months and will not let something as trivial as this turned out to be hold them back in the future from just coming out and making a statement such as you just made above.

Sheesh...that is hard to believe that this operator would allow their reputation to be damaged the way it has been over something like this!
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[vinylweatherman]

Originally Posted by RobWin

Wow! Finally after all these months we now know the truth and bottom line to all the previous payout issues. This has got to be the worst decision on the part of an operator that I think I have ever read as far as no one ever giving a simple and concise reason for all the previous cloak and dagger type of answers regarding payout issues.

If the operator had of only had a spokesperson come forward and rely this message previously then I believe that the "Rushmore Group" as a whole would have been given the benefit of the doubt and would not have had to suffer all of the bad press they received in all of the forums which has now been archived in all the major search engines.

This issue regarding delayed payouts could have been put to rest back a couple of months ago. Most players I believe would have and can understand circumstances as those when there are family matters that take precedence over business matters. I know I would have.

I certainly do hope that they have learned something from all of this bad press that they have received over the previous months and will not let something as trivial as this turned out to be hold them back in the future from just coming out and making a statement such as you just made above.

Sheesh...that is hard to believe that this operator would allow their reputation to be damaged the way it has been over something like this!
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Surely SOMEBODY in the organisation knew of this, so WHY was this not relayed down to the CS and accounts departments so that players could be given the correct answer.
Many of the reasons given for delayed payments had NOTHING to do with someone important being away dealing with family issues. ANY business should also take steps to ensure that if a KEY member of staff is unexpectedly absent, there are OTHER staff able to take control to ensure that the business does not suffer.
NO-ONE can predict this kind of event, so this MUST be something that is planned for right from the start.
It could take a long time for this explanation to circulate around the net to undo the damage done by the lengthy delays, and speculation amidst a lack of explanation from the operator.

[Casinomeister]

I think you are reading into too much of what I said. The problems they had with the processing were legit, but some things are always dealt with by the operator (for instance moving funds from here to there). He wasn't available all of the time, so this can cause problems.

This is all water under the bridge. Players have been paid, the affs have been paid, and no one has been screwed over, right?

[RobWin]

Originally Posted by vinylweatherman

Surely SOMEBODY in the organisation knew of this, so WHY was this not relayed down to the CS and accounts departments so that players could be given the correct answer.
Many of the reasons given for delayed payments had NOTHING to do with someone important being away dealing with family issues. ANY business should also take steps to ensure that if a KEY member of staff is unexpectedly absent, there are OTHER staff able to take control to ensure that the business does not suffer.
NO-ONE can predict this kind of event, so this MUST be something that is planned for right from the start.
It could take a long time for this explanation to circulate around the net to undo the damage done by the lengthy delays, and speculation amidst a lack of explanation from the operator.

I totally agree Vinyl, if all business were run such as that. The industrialized world would come to a screeching halt!
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[Casinomeister]

Originally Posted by RobWin

I totally agree Vinyl, if all business were run such as that. The industrialized world would come to a screeching halt!
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Umm, it's a small business - not William Hill. I think you guys are blowing this out of proportion...

[RobWin]

Originally Posted by Casinomeister

I think you are reading into too much of what I said. The problems they had with the processing were legit, but some things are always dealt with by the operator (for instance moving funds from here to there). He wasn't available all of the time, so this can cause problems.

Exactly, that was my point of them not just coming forth and stating that. That would have been a simple explanation that most players could have got on board with.

This is all water under the bridge. Players have been paid, the affs have been paid, and no one has been screwed over, right?

Agreed.
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[johnshoe333]

Originally Posted by Casinomeister

I think you are reading into too much of what I said. The problems they had with the processing were legit, but some things are always dealt with by the operator (for instance moving funds from here to there). He wasn't available all of the time, so this can cause problems.

This is all water under the bridge. Players have been paid, the affs have been paid, and no one has been screwed over, right?

i have a problem concerning a check i have left a post about it can you please check it and give me some advice thanks in advance

[Casinomeister]

Originally Posted by johnshoe333

i have a problem concerning a check i have left a post about it can you please check it and give me some advice thanks in advance

I've moved the post here:
http://www.casinomeister.com/forums/...red-check.html

You should be okay - I've already PMd Louise (bear in mind it's late at night here). You should hear back from her in the next 12-24 hours

[vinylweatherman]

Originally Posted by Casinomeister

Umm, it's a small business - not William Hill. I think you guys are blowing this out of proportion...

Even if the operator was only there part of the time, how was it that Louise NEVER offered this explanation. This has nothing to do with the business being small, in fact, for a small business, it is LESS excusable that no-one else seemed to know what was happening, and were churning out what they THOUGHT was happening, which lead to half-truths, and inconsistent stories. THIS is what did the damage, NOT the operator being unavailable to carry out his/her duties for much of the time.

Louise DID tell us once that payments were delayed because accounts were awaiting movement of funds, but she did NOT say why, so we all started to speculate that it had something to do with liquidity within the business, rather than key personnel being unavailable.

I still find it hard to believe that employees of a SMALL business failed to notice the boss was away.

Rushmore now has to rebuild the trust in the brand, and the quickest way to do this is to ensure this IS "water under the bridge", and that a sudden end to all these problems is seen by players, who will in turn post of this in the various forums.

[just play]

how was it that Louise NEVER offered this explanation

Maybe Louise didn't think it was her place to talk about one of her co-workers, maybe the family problem was very bad and he didn't want it out in the open, maybe Louise didn't want to bother him in his time with his family...there could be many reasons.