Revamping the Accredited Casino Section

[Casinomeister]

And in doing so, I'll be listing additional information concerning each casino.

Besides the basic info (Casino Group, Publicly traded, liscensing, etc.) is there anything else that you might find helpful - and realistic?

Please let me know since I hope to have this up by the end of the week.

[Rusty]

Since you obviously have far too much free time on your hands how about;

The Casinos contact number
Link to Rep here
and a small check list on Casino important Casino policy such as,
Are Jackpots paid in full?
Weekly cashout limit?
min/max deposit.

Not enough to keep you busy I know but maybe others can help out on that.

[Casinomeister]

Since you obviously have far too much free time on your hands how about;

The Casinos contact number
Link to Rep here
and a small check list on Casino important Casino policy such as,
Are Jackpots paid in full?
Weekly cashout limit?
min/max deposit.

Not enough to keep you busy I know but maybe others can help out on that.

Thanks! Some of these are already being covered - but I also need to make sure it's not something that needs constant updating

[jas2587]

Thanks! Some of these are already being covered - but I also need to make sure it's not something that needs constant updating

Rusty will keep ya busy Bryan for sure he will keep ya away from them weeds in your back yard

Cindy

[silcnlayc]

Some casinos allow all games on bonuses. That would be a good thing to know before going to the website and claiming.

Just list bonuses on only the ones that say "All Games" in the remarks or some such thing, don't you think would be a good thing?? It will be a short list but would make an impact on the casinos traffic in my opinion.

.

[Stovetopp]

This may be difficult , but based on forum members input how about a scale say 1-5( 5= very good 1=piss poor or vice versa) as to timely payments to account AFTER notice that withdrawals have been "processed".

It seems incredible to me that I can have 2 withdrawals processed on the same day for wire transfer and 3days after I get the "being processed" notice . I get funds in my bank in 3 days from one casino and 15 days from another casino

[takethemoney]

Is Casino Titan going to get accredited pretty soon? They rock in customer service and payout speed.

[mojo]

Since it was pointed out to me in a thread long ago and far far away that CM was an affiliate watchdog as well, how about a rating on if affiliates should promote them or not?

I know what you are going to say. If they are not approved, why would affiliates promote them? That's not what I mean. I mean, do they treat affiliates well, hand in hand with players?

Thank you for listening.

[Casinomeister]

Just list bonuses on only the ones that say "All Games" in the remarks or some such thing, don't you think would be a good thing?? It will be a short list but would make an impact on the casinos traffic in my opinion...

I think this would be biting off more than I can chew. That would have to be updated daily or every time a casino changes their terms.

This may be difficult , but based on forum members input how about a scale say 1-5( 5= very good 1=piss poor or vice versa) as to timely payments to account AFTER notice that withdrawals have been "processed".

It seems incredible to me that I can have 2 withdrawals processed on the same day for wire transfer and 3days after I get the "being processed" notice . I get funds in my bank in 3 days from one casino and 15 days from another casino

Again, way too much info to be updated. Payment processing is changes every week if not daily. And much of it depends on the location of th eplayer and how he deposited.

Is Casino Titan going to get accredited pretty soon? They rock in customer service and payout speed.

Not that I know of

Since it was pointed out to me in a thread long ago and far far away that CM was an affiliate watchdog as well, how about a rating on if affiliates should promote them or not?

I know what you are going to say. If they are not approved, why would affiliates promote them? That's not what I mean. I mean, do they treat affiliates well, hand in hand with players?

Thank you for listening.

That's an idea that can be looked into. It's tricky sometimes since an outstanding casino operation might have an inept or mismanaged aff program. It doesn't happen too often.

No one has mentioned "flushing accounts" on demand. That could be good to know.

[AussieDave]

Hi CM,

Although we may not see eye to eye on some things I believe we (including others) hold a sincere passion for stand up treatment of legit players. With that said, I would like to see the following (if they're not already included):

Withdrawals
Time frame for Neteller (and other web wallets), cheques (checks); sent via courier and postage, and bank wire. Are withdrawals processed on weekends & or public holidays. And if so is this only available to VIP's or all casino players?

Is preferential treatment given to VIP's in relationship to withdrawals?


Account Flushing
Is this available?
If not what is the time period of a withdrawal to stay in a pending state?
Is this influence by the weekend & or holiday periods?


Weekend Support
It's one of busiest times for an online casino but ironically most casinos do not have a floor manager who can make account decisions.

EG - Bonus does not get credited or similar. CSR's say they can not credit bonus and have to send issues to promo Dept. but they wont be in until Monday. (I think that an accredited casino should have someone on 24/7 who can make such decisions. Hence addition of contact noted).


Support Services
If no phone support or live chat, is there a phone back option?
Also what is the average time frame for email responses?

Escalating Account Issues
Sometime generic CSR's get in wrong and either don't do what there supposed to do or forget to escalate a matter. In cases such as this a contact where a matter can be sent and addressed in a timely manner.

I could add more but these to me are the most important things that help keep players happy and ultimately assist a casino in retaining players.


Cheers
T