Aladdin's Gold Casino locked my account and is refusing to pay

[petrr1]

I was requested to make a call for Aladdin's Glub Casino to verify my account so they could process my withdrawal. Customer servant asked me if I'm a full time student or not, to which I answered yes. Now my account is closed due to this.

I decided to re-check the Terms and there was this odd rule you don't often see on other casinos:

1. The Player is at least 18 years of age or has reached the legal age of maturity in his/her jurisdiction, whichever is greater. Full time students aged 25 or under who are enrolled in a College or University are not permitted to play in the Casino.

It simply says, players must be at least 18 years old (or has reached the legal age of maturity in his/her jurisdiction) and full time college OR university students are not allowed to play in the Casino.


First of all, what is Aladdin's Gold Casino's definition of "full time student"?

Next year, I will be prepairing 3 months for my final exams, 2 months in school, 1 month at home, am I a full time student for them?

Second, the rule should only apply to college and university students because that what it says. Doesn't it?

According to them, no. It applies to all students.

Here's a small piece of the live chat conversation:

Me: But doesn't that rule only apply to College and University students?

Me: Because it clearly says so.

CS#1: yes, well college and university comes under education?

Me: In Finland, there's no such thing as "college". So how can I know if I'm in college by your definition?

CS#1: well you referred to them as college and university students so I'm sure you had some understanding to what they were

CS=customer servant

Oh really, so if College and University are both (different kind of) schools, I must interpret that in this case it means all kinds of schools?

After all, does it matter if you are full time student or not? Because for them, it seems full time student = all students, just like college and university = all schools.

Here are some quotes from the live chat conversations:

CS#2: Im sure we can yes if we needed to, at the end of the day, you did not read the terms of the casino, if you would have done then you would have known we did not accept students. it does not matter that is says college or university

CS#1: if you haven't graduated then your still undergoing education and will not be allowed to play

So now I have to be graduated to be allowed to play, even if I wasn't a full time student, what ever the definition for that is.


I told them (and even got a permission to release the conversations) that I might post this case on Casinomeister to get 'a second opinion' because for me, this thing seems just too ridiculous. (No, I was not threatening them!)

One of the customer servants thanked me for that, so it would make the rules more clearer for other players. I wonder why won't they do that themselves? I can think a thousand different ways to write the rule in a 'clearer way'.

CS#2: right, you can do that, it will help other players understand the rules of the casino, i will make it a little clearer for them, thanks but we do not except students, please read the terms and conditions and they won't make the same mistake as you, thanks very much

Me: Really?

Me: You keep twisting the rule, saying it includes all students.

Me: When it clearly doesn't say that.

Me: "a bit clearer"

Me: You could make it a lot clearer

Me: Just simply write no students allowed.

--
If you must know what kind of student I am, here's the answer: Click! I'm over 18 years old and I have almost graduated from my current school. I have 3 months left before the final exams, everything before that from now is really just preparation.

So, this is my sad story. I had a ~200 dollar withdrawal pending there and I guess it's now void. Do I have any chances here? What do you think?

[Redbush54]

You can contact the rep here. Look under i-Gaming Reps. There also is a thread here concerning this very thing.

[bb28]

I'm afraid you are sol because it is their terms and we all are responsible for reading and abiding by them.

On the other hand, I think they should abolish that particular term because it seems quite silly adding that in if you are of legal age.

I hope things work out for you.

[Markus]

Full time students aged 25 or under who are enrolled in a College or University are not permitted to play in the Casino.

This rule makes no sense to me. From my perspective it has nothing to do with player protection. I do understand that it's necessary that a person must reach a certain age, before that person is allowed to gamble, to ensure that this person gambles responsible. But why are students not allowed to gamble within their means? Is this rule implying that students are more immature than non-students? A person who is unemployed, social benefit claimant and aged 18-25 may gamble but a student aged 18-25 may not? This makes no sense.

[Realitybitez]

I have to agree with you. It makes no sense. If they're old enough to gamble why the restrictions? They have every right to throw away their money the same as the rest of us

This rule makes no sense to me. From my perspective it has nothing to do with player protection. I do understand that it's necessary that a person must reach a certain age, before that person is allowed to gamble, to ensure that this person gambles responsible. But why are students not allowed to gamble within their means? Is this rule implying that students are more immature than non-students? A person who is unemployed, social benefit claimant and aged 18-25 may gamble but a student aged 18-25 may not? This makes no sense.

[chayton]

Redbush is right, this was gone over in depth in that other thread. The 'student' term may not make sense to the rest of us but that's the term at all the casinos in the CWC group.

So to the OP, sorry but it IS in the terms and you didn't read them. On the bright side, you're only out a couple hundred bucks in winnings and the casino will probably refund your deposits so at least you won't be out of pocket anything.

[Pinababy69]

I closed all my ClubWorld accounts due to this stupid rule. I knew that the problem would pop up again, and sure enough. Stupidest "rule" ever written into a casino's terms, and absolutely zero to do with player protection.

http://www.casinomeister.com/forums/...mployment.html

44 page thread, when you have the time OP. Sorry you got caught out. If you like RTG software, play at Inetbet, where they have no such rule, and where you'll be paid in under 24 hours, 365 days a year.

[maxd]

Stupid rule or not CWC has legitimate legal reasons for having it, as mentioned in that other thread (as I recall).

[P.V.]

I closed all my ClubWorld accounts due to this stupid rule. I knew that the problem would pop up again, and sure enough. Stupidest "rule" ever written into a casino's terms, and absolutely zero to do with player protection.

http://www.casinomeister.com/forums/...mployment.html

44 page thread, when you have the time OP. Sorry you got caught out. If you like RTG software, play at Inetbet, where they have no such rule, and where you'll be paid in under 24 hours, 365 days a year.

I agree that the OP is in fact a student in this case, it's clear. Not gonna get paid per the T & C at this site.

The problem is it's clearly discriminatory. You won't see this type regulation within the U.S., nothing in Nevada poker regulations recently approved has this type of legislation.

If you're of age, you've provided all doc's to prove your identity then you can play at the poker site etc..

Does a bar say, oh you're old enough to drink but you're a student so you can't drink? That would be discrimination.

Nevada Gaming Commission poker regulations says nothing about students as long as you're of age to play at a site.

The student rule is a joke, how about a rule for dead beat dads that don't pay child support!

Either you're of age to gamble online or you're not. Why would anyone support such a rule?

[Marie2473]

I do agree that it is a stupid rule HOWEVER it is in their T&C so they have their back covered.