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Thread: Aladdin's Gold Casino locked my account and is refusing to pay

  1. #41
    vinylweatherman's Avatar
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    Quote Originally Posted by LaHutti View Post
    WWhat I don't understand,is why they even have the rule in the first place. If anyone could tell me why, I would dearly appreciate it.
    If people are of legal age, what's the big deal ?...and who don't they want playing there next ? Painters ?
    It seems very odd to me, and on top of that, discriminating.

    The argument is really about whether an adult is an adult PERIOD, or whether there are certain categories of legal adult that must be treated as legal minors for their own good. CWC consider that young adult students, although legally adult, MUST be protected from their own youthful urges and prevented from digging themselves into a hole by gambling when they have no means of independent support, such as a job. This is the argument presented previously to justify this term, and it's strict enforcement no matter how unpopular.

    In law, there ARE categories of adults (over the age of majority) that are granted legal protection. These include those classed as having "learning difficulties", and thus unable to manage their own affairs without help. It also includes the elderly suffering from such degenerative diseases as dementia. Courts grant a power of attourney to someone to manage the affairs of these people, and this can be done against their will. The ONKY difference is that CWC are a private business, and have taken it upon themselves to enforce such protection against one class of adult it believes to be particularly vulnerable to the pitfalls of easy access to gambling products online, which could cause them to be forced out of their studies through losing more than they can afford when they are too young to realise the damage done to their life prospects. Governments also impose regulations designed to protect certain groups of adults, and again this is done against their will.

    One argument is whether this right to "nanny" should extend to private business, or be the preserve of elected governments. The only real way to settle this is for a specimen case to go before a court, where the legal arguments can be examined.

    There are many anti-discrimination laws that make it illegal to "protect" certain groups, such as women, minority races, religion, gender, and more recently age. I am not aware of any such laws prohibiting discrimination on other grounds, such as occupation, income, etc. In fact, if they had a rule prohibiting over 70's from playing, they WOULD be in a heap of trouble from the UK and EU. The ONLY permitted age discrimination allowed is when it is directed at excluding minors from accessing a product intended for adults.

    In terms of intent, a "high school" student gambling is WORSE than a university student gambling, as "high school" is part of the routine education that ALL children are expected to pass through on the way to adulthood, whereas university or equivalent is a choice made by a student to study further, or enter the jobs market right away.

    The change to 18 as the age of majority has lead to some of these problems. It used to be 21 in recognition of the feeling that 18 was too young to take on the full responsibilties of adulthood. Social progress lead to it being dropped to 18 in many countries, but there are states in the US where it is STILL set at 21.

    Recently, the UK has started moving things the other way. The legal age for buying tobacco used to be 16, but was recently raised to 18. There are also moves to require full time study in "school" to be extended to the age of 18, rather than having the option to leave at 16 and try to get work.

    There are those that want some things to go back to being restricted to age 21 or over, although the businesses that make money from such services are going to resist.

    Had the minimum age for gambling remained at 21, the vast majority of university students would be under age anyway, as most courses are for 3 years, and cover the ages 18 to 21.

    Specifically stating "university or college" rather than leaving it as "full time student" has only allowed these arguments over whether a particular establishment is covered by the term, rather than focussing on the "full time" aspect of the studies which leaves little time to earn a living wage to fully support oneself.

    CWC ignored earlier advice to simplify the term by removing this extra information, making it a very simple "no full time students under 25 years of age", regardless of the name or structure of the institution in which the studies were undertaken. After all, the aim is to stop students from gambling away their study allowance, not have them argue over whether they can dodge the rule because of the way their studies are structured.

    In many ways, this is a rule that can only be enforced by consent, as the only way they can prove someone is a student is to get them to admit it. As this player failed to read the terms, they walked right into this mess by answering "yes" when asked if they were a student. Had they said "no", there is no way CWC could have proven otherwise without access to enrollment records of all institutions in the country. A student would simply use standard documents such as a passport, rather than send in their student ID card.

    The previous student was only caught because they volunteered their student ID card as their photo ID, which alerted the casino to the fact they were a student. Having sent this card in, it was too late to backtrack and claim not to be a student any longer, and it didn't work.

    I bet there are many students playing at CWC, but they have not been caught because they have read the terms, and have made sure CWC don't get hold of the wrong documents such as a student ID card. It would take a great deal of costly investigation for CWC to check up on every player between the ages of 18 to 25 in order to catch out those who are students. If they put EVERY such player through such detailed investigation, it will drive them away student or not, as they will feel the "hoops" they are being asked to jump through are ridiculous.
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  3. #42
    petrr1 is offline Banned User - violation of rules 1.11 and 1.18 Achievements:
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    Quote Originally Posted by Nifty29 View Post
    We aren't talking about spirit of the bonus or FU clauses or anything of the kind. The issue also has nothing to do with casinos going outside their own rules. It might be an idea to start a new thread if you want to go over that old chestnut again.

    The term may or may not silly, but it is clearly stated right at the top of the page. The OP personally stated they were a student. The OP only decided that they weren't technically a student AFTER reading the terms AFTER their winnings were denied. If they had done so beforehand, we wouldn't be having this discussion.

    It is the PLAYERS responsibility to read the terms BEFORE they play. Anything and everything that happens as a consequence of NOT doing so is totally the players fault.

    You can say the term itself is stupid, but it has no bearing on this case.

    "Accept a legitimate bet, pay the legitimate winnings". I agree.

    Remember that the OP accepted the terms and conditions when they signed up and that included the student clause. The only thin that it BS is expecting exceptions to be made for people who don't bother to read the rules before they play. It's ok for 99.9% of others so why should software changes be made for people who couldn't be arsed in the first place?
    You keep forgetting that I didn't break the Terms, I have explained this many times. I didn't "decide" that I'm not a student after reading the Terms.

  4. #43
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    Quote Originally Posted by petrr1 View Post
    You keep forgetting that I didn't break the Terms, I have explained this many times. I didn't "decide" that I'm not a student after reading the Terms.
    You told the rep you were a full time student.

    You then "re-checked" the terms and "found a rule" about students I.e. you didn't see it the first time, because if you had then surely you would have clarified your status with the casino right?

    It really comes down to common sense. Why would Uni and College students under 25 be banned, but an 18yo at high school be just fine? The terms "university or college" were used in the UK/American sense and obviously include other similar types of education. In Australia, high schools are called "colleges" so does that mean that Australian high school students are banned but Finnish ones aren't simply because they call it something different?

    Come on.

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  6. #44
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    Quote Originally Posted by Nifty29 View Post
    You told the rep you were a full time student.

    You then "re-checked" the terms and "found a rule" about students I.e. you didn't see it the first time, because if you had then surely you would have clarified your status with the casino right?

    It really comes down to common sense. Why would Uni and College students under 25 be banned, but an 18yo at high school be just fine? The terms "university or college" were used in the UK/American sense and obviously include other similar types of education. In Australia, high schools are called "colleges" so does that mean that Australian high school students are banned but Finnish ones aren't simply because they call it something different?

    Come on.
    There no common sense in that rule. 18-year old unemployed non-student is allowed to play but 25-year old university student is not?

    And by the way, when did casinos start to have common sense?

  7. #45
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    I'm sorry petr, but you broke the terms in the eyes of Club World. I'm no fan of this term, and I tend to agree with you that the term is poorly worded, when it comes to high school students.

    Did you read this thread? http://www.casinomeister.com/forums/...t-issue-4.html This issue was pretty much the same as yours. You can see just how far this student got with his complaint.

    There's also a discussion regarding clarifying the student term: http://www.casinomeister.com/forums/...nt-clause.html, and further discussion here: http://www.casinomeister.com/forums/...c-changes.html

    A really really long thread regarding another member who was asked for proof of employment because his age caused the casino to suspect he was a student, and the issue is again discussed at length: http://www.casinomeister.com/forums/...oyment-18.html

    One more from quite a long time ago: http://www.casinomeister.com/forums/...nder-21-a.html

    If Aladdin's Gold has not returned any deposits you have made, you need to let us know that, and I'm sure you will receive assistance in that regard.

    You can see that quite a number of the members here don't favour that term, how it's written and how it is implemented, but we are not the ones running the casino.

    You are beating a dead horse. If you really think you have a case, it will have to be taken via legal action, you won't find a resolution here I'm sorry to say.

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  9. #46
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    Quote Originally Posted by petrr1 View Post
    There no common sense in that rule. 18-year old unemployed non-student is allowed to play but 25-year old university student is not?

    And by the way, when did casinos start to have common sense?
    Petr, when did you register at the casino and was there something in the registration form asking whether you are a full-time student?
    senseless gambling addict

  10. #47
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    Quote Originally Posted by chuchu59 View Post
    Petr, when did you register at the casino and was there something in the registration form asking whether you are a full-time student?
    If I remember correctly, I registered there in the beginning of December and at the same day I made a deposit. If I had not won anything few days ago, I wouldn't even know that I have the right to demand a refund for my deposits.

    There was absolutely nothing in the registration form asking if I'm a full-time student.

  11. #48
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    Chu,

    I don't remember if there is a full-time student box but you do have to check the box that asks if you have read the T&Cs and agree to them. Plus by his own admission, he told them he was a student.

    Should CWG address this issue more in depth, I believe so. But I don't run the casino. As the saying goes, it is what it is. Leason learned. Read the T&C's in depth before playing. If you don't understand them, ask.

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  13. #49
    petrr1 is offline Banned User - violation of rules 1.11 and 1.18 Achievements:
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    Quote Originally Posted by anniemac View Post
    Chu,

    I don't remember if there is a full-time student box but you do have to check the box that asks if you have read the T&Cs and agree to them. Plus by his own admission, he told them he was a student.

    Should CWG address this issue more in depth, I believe so. But I don't run the casino. As the saying goes, it is what it is. Leason learned. Read the T&C's in depth before playing. If you don't understand them, ask.
    They made a vague rule with a loophole and after several complaints they are still not fixing it. It's their mistake, not mine, and if we take the rule precisely, I should get paid.

  14. #50
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    Yes, but had you read the rules before playing, then you would have known this rule was there, however ambiguous. You could have asked for clarification and wouldn't be in this predicament now.

    Whether anyone agrees with the rule or its meaning is a moot point. Casinos, whether this particular one, or every other one on the internet, have the right to put in what ever rules they want and interpret them anyway they want to. When you check the T&C box you are agreeing to that.

    Just a curiousity question, have you PM'd the Rep here?

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