Resolved Platinum Play casino wont pay my 3000

[bim]

Hi all

I badly need help. I registered as a new player on the 10th September 2008 at fortune lounge group Platinum play casino. I deposited 100 via debit card and won 3000 on instant play french roulette. I withdrew 3000 on the 10th September and made no reverse withdrawals in the 24 hour period. Casino asked for I.D verification next day which they received.

Also on the morning of 11th - yesterday, I received an email informing myself that I had a 100 bonus. went online played bonus, lost bonus made no withdrawls or deposits.

Have received an email regarding winnings stating:

Please be aware that all Fortune Lounge bonuses are allotted to players in good faith, in order to enrich their gaming experience, and not to be abused for profit. Unfortunately, your recent withdrawal request of 3000 included a bonus amount that you already received via our promotional offers.

My withdrawl amount on the 10th September did not include any bonuses. I registed on that day as a new player and played no bonuses or withdrew any bonus amounts.

Guys please help.

 

[silcnlayc]

Also on the morning of 11th - yesterday, I received an email informing myself that I had a 100 bonus. went online played bonus, lost bonus made no withdrawls or deposits.

When you made your initial deposit, did you check the "bonus" window under your actual credits window before playing? The bonus is usually automatically deposited on a first deposit. I said USUALLY. So if it was and you didn't notice and played then all bets are off.

If on the other hand you did not play with any bonuses and made a withdrawal, but then received a bonus for this deposit all should be good.

Just a tip for others...When I play and they deposit a bonus in my account while I have a withdrawal in "pending" status, I always refuse to play it until my withdrawal is completed. Saves a lot of headaches that way. After getting your money, you can then play with the bonus already in your account without fear of them attaching it to any withdrawal attempt!.

Good luck on you issue!

 

[mojo]

This happened to me recently. I made a first deposit (at a different casino) and before the welcome bonus hit my account I made a withdrawal. The bonus never came. I checked with chat and he said because I made a withdrawal, I was no longer eliglible for the bonus because of the playthru t/c's. The alternative was to reverse my cashout, accept the bonus and meet the WR. I understood that. I passed on the bonus and I received my cash out.

The bonus they gave you and you played had wagering requirements attached to it. They probably should not have given it to you with a withdrawal pending.

It will be interesting to see how it turns out.

Good luck!

 

[maxd]

Guys please help.

Suggest you contact the rep [profile]fortunelounge[/profile].

If that doesn't pan out the next step would be our Pitch-A-Bitch service: free, friendly and non-OGM.

 

[bim]

silcnlayc

I did exectly as you stated below:

'If on the other hand you did not play with any bonuses and made a withdrawal, but then received a bonus for this deposit all should be good.'
Received bonus while having a pending withdrawl.

Received this email 15 mins ago:

I have reviewed your account and have found that your withdrawal was made on the 11th which was just about 3 hours after claiming the 100 sign up bonus at the casino. Unfortunately due to that the withdrawal that you made had a bonus balance attached to it thus it was forfeited.

You can review the transactions in question on your playcheck facility and you will be able to see the transactions dates and times.


I trust that the information will be of good use to you, and thank you very much for being a part of the Fortune Lounge Family.

Kind regards

Mike

Casino Support

Well, I logged in to Play check on the detailed statement and on transaction 456 you can see I withdrew on the 10th September, I have copied and pasted the page:

Show Games Show Detailed Statement
Games you Played in Login Session 41291612 :
Transaction Time Description Change Credits
452 View Transaction 9/10/2008 1:13:32 PM Flash - French Roulette : Look 1 - Roulette Spin -15.00 2,958.00
453 View Transaction 9/10/2008 1:13:37 PM Flash - French Roulette : Look 1 - Roulette Spin -15.00 2,943.00
454 View Transaction 9/10/2008 1:13:45 PM Flash - French Roulette : Look 1 - Roulette Spin 165.00 3,108.00
455 View Transaction 9/10/2008 1:13:50 PM Flash - French Roulette : Look 1 - Roulette Spin -10.00 3,098.00
456 View Transaction 9/10/2008 1:14:25 PM Transfer Casino Credits to ECash -3,000.00 98.00
457 View Transaction 9/10/2008 1:15:35 PM Flash - French Roulette : Look 1 - Roulette Spin 330.00 428.00

I have sent a reply to 'Mike' with the evidence.

He states in the email:

'as the withdrawal was made on the 11th which was just about 3 hours after claiming the 100 sign up bonus at the casino.'

As you can see I withdrew the day before!

 

[bim]

Do you think I will get my money? I feel sick:sob:

 

[silcnlayc]

I withdrew on the 10th September, I have copied and pasted the page:

What is not clearly understood is the time frame shows in your time zone whereas the time frame of acutal withdrawing is in THEIR timeframe which is probably different.

I have found the same thing out from Grand Hotel Casino. When I make a withdrawal, my date is the 10th and theirs shows the 11th. (When I get an email confirmation on a withdrawal pending within minutes) Our daytime is their midnights and vice a versa I beleive. So if there is an issue you can match up the times on both withdrawal and bonus deposits in the right time zones.

Saying you withdrew on the 10th is ok but you should have an email confirmation stating exactly when it was received by the casinos clock. This would stop any speculations. What I mean by that is you can say I withdrew the tenth when in actuality it was the 11th (trying to make it look like it was a different time that it really was).

Do you have an email confirmation on the withdrawal? I always get them from Fortune Lounge and the time frame is on the email which is also different than my time and it comes to me within a short time of requesting a withdrawal . I do want to say, I have NEVER had a problem with their casino on any withdrawals and they are the only other casino I play at now.

Hopefully this will get ironed out. Good Luck!

 

[bim]

I played the bonus 22 hours after I withdrew on the 10th September at 12.30pm. I played the bonus at around 10am on the 11th.

I see what you mean but regardless of time zone the bonus was played 22 hours after I withdrew.

How could I of won 22 hours before I played bonus.

I got the email 24 hours later stating they were processing withdrawal.

Withdrawal had been sitting in account as reversible for 24 hours before processing.

 

[bim]

As you can see from playcheck withdrawal was made on the 10th at 1.14pm -12.14pm UK time, where I Live.

456 View Transaction 9/10/2008 1:14:25 PM Transfer Casino Credits to ECash -3,000.00 98.00

 

[bim]

Here's the playcheck for bonus amount played. Clearly states date and time as being 22 hours after I withdrew. As you can see started off with 100 bonus credits. none of my cash balance was there. I had already withdrew!

Games you Played in Login Session 41316683 :
Transaction Time Description Change Credits
478 View Transaction
9/11/2008 10:03:48 AM Flash - French Roulette : Look 1 - Roulette Spin -5.00 95.00
479 View Transaction
9/11/2008 10:04:24 AM Flash - French Roulette : Look 1 - Roulette Spin -5.00 90.00
480 View Transaction
9/11/2008 10:04:30 AM Flash - French Roulette : Look 1 - Roulette Spin -5.00 85.00
481 View Transaction
9/11/2008 10:04:43 AM Flash - French Roulette : Look 1 - Roulette Spin 22.00 107.00
482 View Transaction
9/11/2008 10:04:59 AM Flash - French Roulette : Look 1 - Roulette Spin -14.00 93.00
483 View Transaction
9/11/2008 10:05:10 AM Flash - French Roulette : Look 1 - Roulette Spin 17.00 110.00
484 View Transaction
9/11/2008 10:05:20 AM Flash - French Roulette : Look 1 - Roulette Spin -19.00 91.00
485 View Transaction
9/11/2008 10:05:27 AM Flash - French Roulette : Look 1 - Roulette Spin 14.00 105.00
486 View Transaction
9/11/2008 10:05:39 AM Flash - French Roulette : Look 1 - Roulette Spin 14.00 119.00
487 View Transaction
9/11/2008 10:05:45 AM Flash - French Roulette : Look 1 - Roulette Spin 14.00 133.00
488 View Transaction
9/11/2008 10:05:56 AM Flash - French Roulette : Look 1 - Roulette Spin -22.00 111.00
489 View Transaction
9/11/2008 10:06:05 AM Flash - French Roulette : Look 1 - Roulette Spin 10.00 121.00
490 View Transaction
9/11/2008 10:06:11 AM Flash - French Roulette : Look 1 - Roulette Spin -26.00 95.00
491 View Transaction
9/11/2008 10:06:19 AM Flash - French Roulette : Look 1 - Roulette Spin 8.00 103.00
492 View Transaction
9/11/2008 10:06:29 AM Flash - French Roulette : Look 1 - Roulette Spin -2.00 101.00
493 View Transaction
9/11/2008 10:06:51 AM Flash - French Roulette : Look 1 - Roulette Spin -7.00 94.00
494 View Transaction
9/11/2008 10:07:05 AM Flash - French Roulette : Look 1 - Roulette Spin -11.00 83.00
495 View Transaction
9/11/2008 10:07:14 AM Flash - French Roulette : Look 1 - Roulette Spin 23.00 106.00
496 View Transaction
9/11/2008 10:07:30 AM Flash - French Roulette : Look 1 - Roulette Spin -12.00 94.00
497 View Transaction
9/11/2008 10:07:48 AM Flash - French Roulette : Look 1 - Roulette Spin -18.00 76.00
498 View Transaction
9/11/2008 10:07:54 AM Flash - French Roulette : Look 1 - Roulette Spin -16.00 60.00
499 View Transaction
9/11/2008 10:08:03 AM Flash - French Roulette : Look 1 - Roulette Spin 12.00 72.00
500 View Transaction
9/11/2008 10:08:14 AM Flash - French Roulette : Look 1 - Roulette Spin -25.00 47.00
501 View Transaction
9/11/2008 10:08:23 AM Flash - French Roulette : Look 1 - Roulette Spin -26.00 21.00
502 View Transaction
9/11/2008 10:08:57 AM Flash - Roulette - Roulette Spin 32.00 53.00
503 View Transaction
9/11/2008 10:09:18 AM Flash - Roulette - Roulette Spin -8.00 45.00
504 View Transaction
9/11/2008 10:09:25 AM Flash - Roulette - Roulette Spin -11.00 34.00
505 View Transaction
9/11/2008 10:09:31 AM Flash - Roulette - Roulette Spin 24.00 58.00
506 View Transaction
9/11/2008 10:09:43 AM Flash - Roulette - Roulette Spin 21.00 79.00
507 View Transaction
9/11/2008 10:09:52 AM Flash - Roulette - Roulette Spin 21.00 100.00
508 View Transaction
9/11/2008 10:10:04 AM Flash - Roulette - Roulette Spin -16.00 84.00
509 View Transaction
9/11/2008 10:10:14 AM Flash - Roulette - Roulette Spin -16.00 68.00
510 View Transaction
9/11/2008 10:10:18 AM Flash - Roulette - Roulette Spin -16.00 52.00
511 View Transaction
9/11/2008 10:10:24 AM Flash - Roulette - Roulette Spin -16.00 36.00
512 View Transaction
9/11/2008 10:10:32 AM Flash - Roulette - Roulette Spin 17.00 53.00
513 View Transaction
9/11/2008 10:10:37 AM Flash - Roulette - Roulette Spin 17.00 70.00
514 View Transaction
9/11/2008 10:10:43 AM Flash - Roulette - Roulette Spin 17.00 87.00
515 View Transaction
9/11/2008 10:10:48 AM Flash - Roulette - Roulette Spin -19.00 68.00
516 View Transaction
9/11/2008 10:10:56 AM Flash - Roulette - Roulette Spin -22.00 46.00
517 View Transaction
9/11/2008 10:11:02 AM Flash - Roulette - Roulette Spin -24.00 22.00
518 View Transaction
9/11/2008 10:11:26 AM Flash - Roulette - Roulette Spin 14.00 36.00
519 View Transaction
9/11/2008 10:11:35 AM Flash - Roulette - Roulette Spin 14.00 50.00
520 View Transaction
9/11/2008 10:11:41 AM Flash - Roulette - Roulette Spin 14.00 64.00
521 View Transaction
9/11/2008 10:11:46 AM Flash - Roulette - Roulette Spin 14.00 78.00
522 View Transaction
9/11/2008 10:11:51 AM Flash - Roulette - Roulette Spin -22.00 56.00
523 View Transaction
9/11/2008 10:11:59 AM Flash - Roulette - Roulette Spin 12.00 68.00
524 View Transaction
9/11/2008 10:12:05 AM Flash - Roulette - Roulette Spin 12.00 80.00
525 View Transaction
9/11/2008 10:12:10 AM Flash - Roulette - Roulette Spin -24.00 56.00
526 View Transaction
9/11/2008 10:12:19 AM Flash - Roulette - Roulette Spin -24.00 32.00
527 View Transaction
9/11/2008 10:12:23 AM Flash - Roulette - Roulette Spin -24.00 8.00
Transaction Time Description Change Credits
528 View Transaction
9/11/2008 10:12:43 AM Flash - Roulette - Roulette Spin -6.00 2.00
529 View Transaction
9/11/2008 10:12:50 AM Flash - Roulette - Roulette Spin -1.00 1.00
530 View Transaction
9/11/2008 10:12:55 AM Flash - Roulette - Roulette Spin -1.00 0.00

 

[bim]

When I won the 3000 my wagers were restricted to 10 per single number.

I only play single number bets and I did well because the 10 chip on numbers I was betting on were coming in!

On the bonus play above, My bets were restricted to 1 maximum on single number bets.
There is no way I would of got to 3 grand with a maximum payout of 36 a spin and then I can only cover 1 number to get that return!

impossible

 

[tim5ny]

Jeez! I can't imagine working up a balance that much.....which is a feat in itself!, only to get the heartbreaking news that "We aren't going to pay you!" I can see emotions running wild! I'm running for cover!

 

[bim]

I know, it's sick! I don't think I could ever get to that amount again with 1 deposit of 100.

Have not had a reply from Fortune Lounge since I mailed copy of playcheck to them.

Is there a rule that says if you play a bonus credit 22 hours after you withdraw they can keep my money?? Even though the bonus was played and lost and no withdrawals were made on the bonus!

Their argument is I withdrew on the 11th after playing there bonus. Clearly there wrong. I withdrew on the 10th September before they credited account with bonus on the 11th.

It is as clear as day on my playcheck detailed statement. I hope to god playcheck helps my cause.

I have lost all faith in common sense.:gunmen:

 

[silcnlayc]

Sometimes the line gets muddy between deposits and bonuses applied in the same "time frame" as we talked about in another thread. Even 1 penny left in an account from bonus money mingled with another deposit is claimed as "bonus" money.

Could this have been the same where you left some of your deposit in the account then claimed the bonus and it was intermingled with your real deposit? (Just thinking of why they are claiming it was part of your bonus play).

 

[bim]

Hi

No I did not leave any money. I withdrew 3000 and played and lost the last 98. My credits were at 0 before they credited the bonus

 

[bim]

Hi Guys

It has got worse After numerous emails from fortune lounge stating they were not paying because of bonus abuse, and my reply sending detailed playcheck statement showing time of withdrawal, they have change tact and sent this reply:

Will here from the Fortune Lounge Support Team, I am the Floor Manager on duty.

My apologies for the confusion with regards to the status of your withdrawal. The winnings were not reversed due to the wagering on the Bonus not being met, it was removed by our player Security Department.

The bets that you placed on the Roulette tables are considered to be hedge Betting. Now as per the Casino Terms and Conditions, hedge betting is not allowed and it is a very serious offence.

Your play on the Roulette tables were based on wagering on Black and/or Red. Wagering on Black or Red will result in no loss or win for either the Player or the Casino. The main outcome is the increased wagering (unless a Zero is landed).

Therefore there is no fair chance for the casino to win. The manner in which you have wagered and met your play through is considered as Promotional misuse.

Please note as stated in the Terms and Conditions if we deregister or exclude or suspend you from the Casino we shall have the right to:

* withhold payment to you of any contested funds whether such contested funds are deposits, refunds, bonuses, free monies, casino credits, payouts or the like; and/or

* exclude you from all or any other Casinos and/or Poker Rooms in the group of Casinos of which the Casino is a member; and/or

In the case of fraudulent, illegal or similar misconduct by you or failure by you to pay any sums due to us:

* furnish any relevant information about you to an intra-group database recording such mischief and, if necessary, hand over your account details to a collections agency for the recovery of any sums that you owe us. You hereby irrevocably authorize us to do so in our absolute discretion, and/or
* have forfeited to us any contested funds that may be derived by you from fraudulent, illegal or similar misconduct.

We have advised you of what has happened as well as what we are going to be doing with your funds. We will not be able to pay your winnings to you as this is against the Terms that your account may be locked out for.

Please note that our Player Security Company have made their decision and there will be no further consideration made on your account.

If you have any further questions or queries, please feel free to contact us.

Thank you for playing with Fortune Lounge.

Kind regards;

Will

I can't believe this. I didnt bet on black and red I only bet on single numbers. Of course I covered more than 1 number on the table, is that a crime?

I find the response unbelievable. I have not played at an online casino for 14 months up until last week. I am not a professional gambler! Fortune lounge group are treating me terribly. Their problem is they don't want to pay and they will come up with any excuse not to honour my winnings.

Can anyone advise on the next step I should take?

 

[GrandMaster]

The bets that you placed on the Roulette tables are considered to be hedge Betting. Now as per the Casino Terms and Conditions, hedge betting is not allowed and it is a very serious offence.

Your play on the Roulette tables were based on wagering on Black and/or Red. Wagering on Black or Red will result in no loss or win for either the Player or the Casino. The main outcome is the increased wagering (unless a Zero is landed).

Therefore there is no fair chance for the casino to win. The manner in which you have wagered and met your play through is considered as Promotional misuse.

Unfortunately this is not the first time Fortune Lounge claim this. Anyone who is this clueless about roulette has no business working in the casino industry.

 

[bim]

I received this email 7 hours BEFORE allegations of hedge betting were made. They say they have credited my 100 deposit back to my card and gave me 2900 bonus credits!

************************************************************
********* GREAT NEWS: Your Account's Been Credited *********
************************************************************

Casino : Platinum Play
Casino
Account : fpprxxxxxxxx
Credits : 2900 Casino Credits
Promotion : Bonus Comp Amount Forfeited
Time/Date : 9 /12/2008

************************************************************

Congratulations, please enjoy your 2900 Casino Credits.

PLEASE ENSURE that you read the Wagering Requirements attached to this bonus as some bonuses have specific requirements.

You can view these requirements by using the link below:

Outdated URL (Invalid)

Should you prefer not to comply with the attached Wagering Requirements, then you can have the bonus removed from your account. Please email the Fortune Lounge Support Desk on this address ( [email protected] ) and they will remove this bonus for you.

Thank you for playing at Fortune Lounge,

Sincerely,

The Fortune Lounge Support Team

I replied and told them I did not want credits, I wanted my cash winnings that I withdrew. Allegations of hedge betting are ludicrous.

Fortune lounge make up the rules as they see fit to not pay customers.

I sent a PM to the fortune lounge rep yesterday, have had no response yet.

I have also sent a link this morning to this thread to fortune lounge. A reply from them on this thread would be welcome.

 

[pubjoe]

I hope you sort this out.

I once had over a 1K (1,400 I think) balance with a fortune lounge casino, that I did not withdraw straight away, I left it there for a few days.

Next time I logged in, my balance had risen 5 because they gave me a surprise bonus as I was a select customer.

Well thank you very much, I now could not withdraw any of my balance and they would not take the 5 "bonus" off. I lost about half my balance trying to wager it out on slots with the completely ridiculous wagering terms that were attached to it (If I had tried a different game I would have needed to wager 10 times as much). Needless to say, it put me on tilt and I spanked the rest of my balance.

Dirty tricks indeed from this group.

 

[bim]

Hi Pubjoe

I hope it can be sorted out too!

Their reason for non payment at first was bonus abuse, which I could prove it was not due to Playcheck evidence I sent them.

Now they have changed tact and said I was hedge betting!

I dont bet on black or red, evens or odds or any of the combinations of bets you can have on roulette. Every spin I had on the table was a straight bet, single numbers only. Thats the way I play.

Towards the end of my run I was staking more chips on particular numbers, may of had 10 max chip bet on say 5 or 6 numbers and a few lower chips on other numbers.

The bottom line is if I covered 30 numbers at the end of my run, on each spin 29 of those numbers are losers straight away. Every spin to me is a 36/1 shot, less my total wager on that spin.

Towards the end of play I was staking around 150 a spin! I could afford to do that because at this point I had 2 grand. My credits went up and down, I took a chance and 'Won' :yahoo:

On the other hand, I have played this way before and got to 1500 and I carried on and lost the lot. :sob:

If I had won 300 and not 3000 payment would probably not be an issue.

It would be interesting to hear from other roulette players and their thoughts on this.

I am not hopeful of getting my money. I am waiting for a miracle!:Angel:

 

[Mousey]

BIM... this situation seems to be getting more tangled as more emails are passed to and fro and as time passes, I strongly urge you to PAB (pitch a bitch) as Maxd has suggested.

Good luck to you.

 

[bim]

Have done just that 'Mousey'

I will let everyone know what the outcome is. Still hoping for some devine intervention though! :Angel:

 

[maxd]

@Bim - I've received your PAB and will process it tomorrow.

If you want my advice you'd be well advised to _not_ continue posting here on this subject while the PAB is in progress. Forum posts derail PABs 90% or more of the time, it's just the nature of the beast.

Once the PAB has come to conclusion, which is usually within a few weeks, you can continue here as you see fit.

 

[bim]

Your help is greatly appreciated in this matter Maxd :notworthy

My lips are sealed - for now!

 

[KasinoKing]

Bim, My 2c;

Platinum Play bonuses have to be claimed (according to their website).
Did you claim the bonus at any time?
If you did, then regardless of when the bonus hit your account, you were tied in to their T&C's and would have to meet the wagering requirements.

If you didn't claim the bonus then you may have a good case. However you made a very big mistake by playing with the bonus before you had received your money. By playing it you are accepting it and therefore accepting the terms. It would be silly for anyone to think they could withdraw all their funds before getting a bonus and then be allowed to play with it risk-free, as I'm sure even you would agree.

The 'abusive playing style' is a complete load of old hogs-wash, and that statement about 'not giving the casino a chance to win' is one of the most moronically stupid things I have ever read!

My opinion is you definitely should not lose your winnings. Having played with the bonus chips (whether claimed or not), the fair thing would be for the casino to return ALL your funds into your account, allow you to complete the WR, and then withdraw.

I sincerely hope & expect this will be the outcome of your PAB.

Good luck.
KK

 

[kauphy]

hi

hi guys as we all know when you frist sign up with fl you get a 100% match bonus. which is what happened and sometimes the bonus can take up to 12 hours or more to get put into ur account. i do belive this is what has happened you put ur money in and somewhere along the line you did,nt see where you would get the 100% match bonus and you played ur money and won and then did a cash-in not reambering that you would get that 100% match bonus and when it did get put into ur account instad of telling them to take it out you played on it which means that you now have w/r on the 100$ that you frist put in. but do try to work it out with them they r a very good group of people and r more then willing to go the extar mile to help players.

 

[vinylweatherman]

BOTH their excuses are bullshite, the first one about not meeting WR is bullshite since NO WR exists on a deposit with no bonus.

The SECOND excuse about "hedge betting" is also bullshite, since such a strategy simply COULD NOT EVER result in a 100 + 100 bonus reaching 3000 credits. The "hedge betting" strategy has two parts, first, the entire balance of 200 credits is wagered on a single outcome, such as all on black, or all on red. This would give a 50% chance of getting a 400 bankroll from a 100 deposit. THEN the "hedge betting" comes into play. 1 credit on RED, and 1 credit on BLACK, and set the autoplay running. This covers every eventuality except zero, and does indeed mean the casino cannot win in the long term unless the weighting of roulette is very low indeed.

The terms have also been contravened by FL, since in the event that a withdrawal is made without meeting WR, the amount is refunded back to the account and the player is told to complete WR.

The FULL playcheck log should show the full story, and selecting "detailed view" will show the exact moment the bonus was credited, which the player claims was after withdrawing the 3000 won from their own money. If this proves the case, their second and more serious claim fails, since the strategy "hedge betting" or otherwise, is irrelevant if applied ONLY to the player's own deposit, and not the bonus money. IF a withdrawal voids the right to the bonus, it should not have been credited. Grand Mondial use the MG bonus system, and if you withdraw over the weekend, you do NOT get the weekend bonus when they eventually get around to crediting it.

The MG cashier was upgraded to BLOCK a withdrawal where a bonus balance is included, and casinos have to turn this off when they wish to allow withdrawal with sacrifice of bonus, which again supports the OP's story that they generated the 3000 from their deposit alone, as they were able to withdraw.

It does not matter if a PAB sorts this out, it should NEVER have been necessary in the first place, a detailed trawl through Playcheck will show the exact playing patterns, and timings of play.

If we are going to start having casinos claiming that somehow, "abusive play" is possible even BEFORE a bonus is present on an account, then we have to question the integrity of the games, given that this is more or less a claim that there is an MG "roulette system" that can give player's an advantage WITHOUT any bonus being involved.
MiniVegas pulled this "stunt" a while back, and on a player who deposited into a new account, took no bonus, used the CORRECT currency, and played SLOTS. They called them out for "illegitimate play.... that was neither fraud nor bonus abuse".

In effect, MiniVegas announced to all and sundry that there was a "slot system" that could be used with MG slots, and many players started looking for it. Among the results of this search came the now famous "slot cracking" exercises for the MG slots, the revelation that the OLD video slots were WEIGHTED (tut tut.....), as well as guaranteeing eternal suspicion that MG slots can be "fixed" to either "suck" for a bit, or pay for a spell.


I am further puzzled by this:-

************************************************** **********
********* GREAT NEWS: Your Account's Been Credited *********
************************************************** **********

Casino : Platinum Play
Casino
Account : fpprxxxxxxxx
Credits : 2900 Casino Credits
Promotion : Bonus Comp Amount Forfeited
Time/Date : 9 /12/2008

************************************************** **********

Congratulations, please enjoy your 2900 Casino Credits.


Ths is presented as a CREDIT, yet they seem to be confiscating 2900 credits.

FL had better be able to show FRAUD is behind this, as both the offered reasons for non-payment simply do not add up.

 

[fortunelounge]

I have received the PM from bim and I am busy investigating the issue.

I will reply to bim and post in this thread as soon as possible

Wim
VP Operations
Fortune Lounge

 

[fortunelounge]

Fortunately this one was quick, easy and straight-forward.

Bim, in fact, did receive the bonus AFTER the cash-in and is therefore fully entitled to the amount.

Because the cash-in was pending for 24 hours, nobody noticed that the bonus was actually added after the cash-in was initiated.

We apologize for the inconvenience and aggravation and will ensure that an issue such as this will not occur again.

Bim's cash-in has now been processed and she will receive it within 3 business days.

Wim
VP Operations
Fortune Lounge

 

[vinylweatherman]

Fortunately this one was quick, easy and straight-forward.

Bim, in fact, did receive the bonus AFTER the cash-in and is therefore fully entitled to the amount.

Because the cash-in was pending for 24 hours, nobody noticed that the bonus was actually added after the cash-in was initiated.

We apologize for the inconvenience and aggravation and will ensure that an issue such as this will not occur again.

Bim's cash-in has now been processed and she will receive it within 3 business days.

Wim
VP Operations
Fortune Lounge

How long have FL been in the business

It is incredible that this mistake should happen ONCE, let alone continue, and even escalate, as the player continued to communicate with the casino.

It seems to me that after the initial denial of the withdrawal through an error, the attitude immediately switched to "talk to the hand, the CS aint listening....." and every attempt by the player to resolve this between themselves and the casino was duly bound to fail. As soon as this issue becomes public, members here quickly pick up on what happened, so why didn't the CS?

Each time something like this happens, we hear "....and will ensure that an issue such as this will not occur again." - Well, it HAS, and more than once after hearing such fine words.

When a player is denied a cashout, LISTEN TO THEIR CASE, do not simply dump them into "talk to the hand...." category as if you are 101% certain they are frauds in some way.

FL have inflicted public embarrassment on themselves quite unnecessarily by only dealing with this issue after it has gone through Casinomeister channels, had this been dealt with properly, this issue would have never appeared here, and the player's second communication would not have been a change of non-payment reason, but an apology and payment of the full amount.

IF there is an element of software failure or shortcoming that contributed to this problem, then press MG for a fix, even if we get fewer cloned new slots next month

 

[GrandMaster]

Fortunately this one was quick, easy and straight-forward.

Bim, in fact, did receive the bonus AFTER the cash-in and is therefore fully entitled to the amount.

Because the cash-in was pending for 24 hours, nobody noticed that the bonus was actually added after the cash-in was initiated.

We apologize for the inconvenience and aggravation and will ensure that an issue such as this will not occur again.

Bim's cash-in has now been processed and she will receive it within 3 business days.

Wim
VP Operations
Fortune Lounge

I am glad that this issue has been sorted out promptly. I still have two questions:
1. Why was this not caught before rejecting the withdrawal?
2. How can you employ people who write such tripe as
"The bets that you placed on the Roulette tables are considered to be hedge Betting. Now as per the Casino Terms and Conditions, hedge betting is not allowed and it is a very serious offence.

Your play on the Roulette tables were based on wagering on Black and/or Red. Wagering on Black or Red will result in no loss or win for either the Player or the Casino. The main outcome is the increased wagering (unless a Zero is landed).

Therefore there is no fair chance for the casino to win. The manner in which you have wagered and met your play through is considered as Promotional misuse."?

 

[bim]

Hi Guys

The past 3 days have been a nightmare for me. I have never felt so stressed in my life!:sob:

Last night I composed mysef and wrote one last email to the floormanager at Fortune Lounge. I tried to make the email as simple as possible to get my point across here it is:

I have taken your comments on board and have read the terms and conditions on your website and have also saved a copy of your terms and conditions, and have all play check and cash check information saved as regards to my account and game play.

The terms and conditions you quote are in regard to the casinos promotional bonus and yes it does state hedge betting is not allowed. I quote from your previous email 'The manner in which you have wagered and met your play through is considered as Promotional misuse.'
There was no promotional misuse as:

This is not a bonus or promotional issue, as proven by play check, withdrawal was made before bonus was credited to my account.

I do not believe that Fortune lounge group should of credited a bonus whilst a withdrawal was pending as this has maybe complicated the issue.

The issue is funds 'won' do not come under promotional terms and conditions as game played was a cash deposit, my money, no promotional bonus credits involved.

No bonus credits were played as I did not receive bonus credit from you until 22 hours after I made a withdrawal of 3000.

It is quite absurd to suggest hedge betting on the game of roulette when game played was not liable under your promotional terms.

There are many types of bets you can place on a roulette table as shown on microgaming guide on how to play roulette. Using expert mode on french roulette You can place 1 bet that covers numbers 1-18, 1 bet that covers numbers 19-36 and so on, that is the whole point of the game.

Bottom line is if I cover say 25 straight bet numbers, 24 of those bets are losers before I spin. There is no rule in casino land that states there is a limit to how many numbers you can cover on roulette, if there was no one would play. The only rule is maximum chips allowed on one bet.

The promotional terms and conditions do not apply as winnings were played with no promotional bonuses as you already know. For that reason Hedge betting rule does not apply.

There are many 'rogue Casino's on the internet. I did my research on the fortune lounge group before I decided to deposit and play at your casino as I was happy with what I read about your company. I am devastated that you are taking this stance in the matter.

I expect fair play from Fortune Lounge group. It seems to me that you just don't want to pay me. I am not a professional gambler or spend all my time on roulette wheels. I got lucky.

I still have hope that you will do the right thing. Customer service and fair play are what makes a good casino.

Regards

XXXXXXX

I received the reply below 4 hours later and the brick on my head began to feel lighter


My name is Jade and I am the Floor Manager on duty at the Fortune Lounge Casino Group.

I have compiled a detailed request regarding the confiscation of the withdrawal.

I have sent this to our Player Security Company Manager and I have also copied my manager on this request.

The requested basically indicates the time of the withdrawal and when the first bonus was credited to the account. I have also indicated that this bonus should not have been able to credit your account.

Utimately it is not up to me to have this withdrawal processed. I have merely highlighted the information provided by yourself as well as your history at the casino since registration. I cannot assure you that the withdrawal will be processed as this is not my call to make. The player security company have certain guidelines they need to adhere to and my request is basically querying a reason, taking the compiled request into consideration.

Unfortunately the Player Security Company's Manager will only be in the office from tomorrow.

I will be in the office between 7am-3pm GMT+2 on Monday. When I return to the office tomorrow, I will query this matter and provide you feedback regarding the request as soon as I receive any updates.

I would like to apologize for any inconvenience in this matter and hope to have the matter resolved as soon as possible.

Kind regards

Jade

Floor Manager

At last:yahoo: I thought, Somebody has actually listened and I may have more than a hope in hell of seeing my money!

Jade came through for me - He telephoned twice this morning - he's a guy not a gal! - and said Asses will be kicked regarding previous emails received and apologised unreservedly. I checked Cashcheck and there is a credit for 2900 which is being processed, should hit my bank by the end of this week.

At least there was a happy ending for me.

You guys have been fantastic. Thankyou from the bottom of my heart. Big thanks to Maxd for agreeing to PAB request.

Casino Meister is a powerful force. I did not realise how powerful, until I had this experience.

I am thinking of changing my user name on here to Roulette Rookie!

I never want to see a bonus credit in my account again!

 

[kauphy]

hi again

hi i told you that they would get it fixed for you. everybody has a fubar day including casinos. i have had trouble before at the csino but somebody there has always help me. i hope this does,nt sour you on them they r a great bunch of people and a good place to play just be careful next time to tell them you don,t want a bonus caz it does take a long time for them to put it into ur account and that sometimes can cause prombles like yours glad to see that ur getting ur money

 

[KasinoKing]

I never want to see a bonus credit in my account again!

I'm delighted that this has turned out OK for you in the end!

Just wonder if you could answer my earlier question though - did you actually claim the bonus?
(By entering a special code via their website).
I would be very interested to know if you did or didn't.

Cheers!

 

[luckydabberbingo]

Expired Image

I love those guys for my own reasons , I was sure you would be ok.When i cashed out my $25,000 they took less than 24 hours to pay.

 

[kmay87]

Bottom line is if I cover say 25 straight bet numbers, 24 of those bets are losers before I spin. There is no rule in casino land that states there is a limit to how many numbers you can cover on roulette, if there was no one would play. The only rule is maximum chips allowed on one bet.

Just being awkward here but covering all the numbers would consititute bonus abuse (if a bonus was involved) as it's just the same as betting red/black.

I recall my naive days of roulette, thinking the martingale system was going to make me rich. And when it didn't, and left me with 36 left in my account, to make myself feel better - and get a bit more play out of my money - I covered the whole board with 1 chips, bar the one number I didn't have enough for. It also meant I could virtually guarantee a small return each spin. Needless to say, you can guess what happened on the first spin

 

[GrandMaster]

and left me with 36 left in my account, to make myself feel better - and get a bit more play out of my money - I covered the whole board with 1 chips, bar the one number I didn't have enough for. It also meant I could virtually guarantee a small return each spin.

Would you explain this again?

 

[kmay87]

Would you explain this again?

Ok, from the beginning

I discovered this fantastic winning roulette system on google. You couldn't lose! Huge profits to be made, no fees to pay anyone, etc etc. (this would later become the martingale system, but I didn't know at the time). Started off with the 1 bet. Winning, losing, as you do, then a bad run which ended up in me staking 512 on black. It lost of course. Fuming at what I'd just done, and the fact I couldn't increase the stakes, I decided to cut my (huge) losses and walk away. I had 36 left in the bank. Considering what I'd lost - I'll omit figures as it would horrify some people - a cashout of 36 was pathetic.

So I thought I'd cover the table with 1 chips in the foolhardy idea that the odds of it landing on the only number I couldn't cover, and obviously wouldn't, as I'd lose 1 every spin guaranteed, were minimal,and if I did this enough I would have a chance to make a little bit.

As I said, bearing in mind my naivity at the time, it was pointless anyway. The idea was to accrue enough comp points (this was a while ago) to exchange something decent. Don't crucify me by saying 'hang on, odds of 35/1 with you wagering 36 means you can only lose or break even' I know I was stupid

Still with me?

So, I place 36 chips on the board, leaving just one random number. I think it was 27. And the very first spin.....yep, you guessed it, 27. That was the end of my relationship with both roulette and the martingale system.

 

[bim]

I'm delighted that this has turned out OK for you in the end!

Just wonder if you could answer my earlier question though - did you actually claim the bonus?
(By entering a special code via their website).
I would be very interested to know if you did or didn't.

Cheers!

Hi Guys

Sorry I have not answered sooner.

Kasino king - I didnt claim the bonus by entering a code, Platinum play credited it to my account without asking if I wanted it.

I have now closed my account with Platinum Play because of the way I was treated and the untold stress it caused me.

I got my money and opened an account with Canbet. Deposited 250 and won 1000 yesterday. Hopefully there will be no mishaps in the payout process.

In regards to roulette systems, I do have a system and it works 75% of the time, but you have to know when to leave the table.

With the 100 deposit I made at fortune lounge group it took 45 minutes to win 3000.

I play solely at Microgaming flash casinos.

The next bet I make is made solely on the basis of the previous winning number that came in.

For example if 13 was the previous winning number I would reverse the digits and bet heavily on 31 and vice versa. If number 3 came in I would bet big on number 30 and 33. If number 10 comes in I bet on numbers 20 and 30.
If number 8 was previous winner I will bet heavily on 18 and 28 and so on.

If number 11 comes in I will bet heavily on 22, I double numbers, reverse numbers around, and my god it does work sometimes

I start off on French roulette, then will move to European and European gold roulette games. I alternate between the 3 roulette games available.

I dont play American roulette as the roulette wheel numbers are placed differently to european roulette and of course you have the double 00 which I dont like.

Could this be a glitch in Mg software? I have no idea

 

[LaHutti]

I'm glad you finally got your money, and I most certainly can understand why you have closed your account there.
I wonder how many people this happens to, that don't have any idea where to go, to get help ... what's worse, it should not ever be nessecary to get help from anywhere. The casino has handled this in the worst possible way, by simply not wanting to listen to your complaint, and try to come up with no less than 2 stupid, non valid excuses to not pay you, eventhough your claim has been 100% legimit all the way. If that's not rogue behavior, I don't know what is, regardless of the outcome. Had you not come to this place, you would probably not ever have seen your money, and the case would've been closed with their e-mail, telling you that their decision was final, and no further blah blah...( Now how arrogant can you possibly be ? ..These and a lot of other casino people really need to reconsider the way they word things in my opinion. Anything like that, as a reply to me on a legimit complaint, would seriously get me on the first plane with a baseballbat.)
I for one am done with these people, based on this story...I do not need the stress of having to fight like that, to get my money, won fair and square...They're now on MY ever growing rogue list

 

[vinylweatherman]

Hi Guys

Sorry I have not answered sooner.

Kasino king - I didnt claim the bonus by entering a code, Platinum play credited it to my account without asking if I wanted it.

I have now closed my account with Platinum Play because of the way I was treated and the untold stress it caused me.

I got my money and opened an account with Canbet. Deposited 250 and won 1000 yesterday. Hopefully there will be no mishaps in the payout process.

In regards to roulette systems, I do have a system and it works 75% of the time, but you have to know when to leave the table.

With the 100 deposit I made at fortune lounge group it took 45 minutes to win 3000.

I play solely at Microgaming flash casinos.

The next bet I make is made solely on the basis of the previous winning number that came in.

For example if 13 was the previous winning number I would reverse the digits and bet heavily on 31 and vice versa. If number 3 came in I would bet big on number 30 and 33. If number 10 comes in I bet on numbers 20 and 30.
If number 8 was previous winner I will bet heavily on 18 and 28 and so on.

If number 11 comes in I will bet heavily on 22, I double numbers, reverse numbers around, and my god it does work sometimes

I start off on French roulette, then will move to European and European gold roulette games. I alternate between the 3 roulette games available.

I dont play American roulette as the roulette wheel numbers are placed differently to european roulette and of course you have the double 00 which I dont like.

Could this be a glitch in Mg software? I have no idea

If you like this system, all well and good, but in a proper random roulette game the 25% of times the system fails will get back all you win the 75% of times it succeeds. If you take no bonuses, then you should NOT fall foul of any "bonus abuse" claims that casinos often use against Roulette players.

This system should NEVER even have generated the "flag" for your initial 3000 win, even if there WAS a bonus involved. The second set of playcheck records, where you played off the 100 bonus, MAY look like "bonus abuse", but a closer look shows that this was NOT a "bonus abuse" strategy, but a strategy of varying the bets each spin, even though SOME spins had a large percentage of the table covered.

"bonus abuse" in terms of what the casino claims, was NOT exhibited, as this is generally where small bets are placed on all but one number, and the bet pattern remains unchanged while sufficient spins are made (often with autoplay) to cover the outstanding WR. This strategy is often preceeded by a big bet, containing the entire available balance, placed on one of the outside bets that pays evens, or perhaps double, the initial stake.

It seems it was enough that the player played ONLY roulette and won, then cashed out quickly, that was enough for the cry of "bonus abuse" to ring out.

The casino needs to consider how this would have turned out had the player NOT known about this site. Would the casino have eventually seen sense, or would the player NEVER have been paid without "intervention from outside".