Platinum Play casino wont pay my £3000

[GrandMaster]

Fortunately this one was quick, easy and straight-forward.

Bim, in fact, did receive the bonus AFTER the cash-in and is therefore fully entitled to the amount.

Because the cash-in was pending for 24 hours, nobody noticed that the bonus was actually added after the cash-in was initiated.

We apologize for the inconvenience and aggravation and will ensure that an issue such as this will not occur again.

Bim's cash-in has now been processed and she will receive it within 3 business days.

Wim
VP Operations
Fortune Lounge

I am glad that this issue has been sorted out promptly. I still have two questions:
1. Why was this not caught before rejecting the withdrawal?
2. How can you employ people who write such tripe as
"The bets that you placed on the Roulette tables are considered to be hedge Betting. Now as per the Casino Terms and Conditions, hedge betting is not allowed and it is a very serious offence.

Your play on the Roulette tables were based on wagering on Black and/or Red. Wagering on Black or Red will result in no loss or win for either the Player or the Casino. The main outcome is the increased wagering (unless a Zero is landed).

Therefore there is no fair chance for the casino to win. The manner in which you have wagered and met your play through is considered as Promotional misuse."?

[bim]

Hi Guys

The past 3 days have been a nightmare for me. I have never felt so stressed in my life!

Last night I composed mysef and wrote one last email to the floormanager at Fortune Lounge. I tried to make the email as simple as possible to get my point across here it is:

I have taken your comments on board and have read the terms and conditions on your website and have also saved a copy of your terms and conditions, and have all play check and cash check information saved as regards to my account and game play.

The terms and conditions you quote are in regard to the casinos promotional bonus and yes it does state hedge betting is not allowed. I quote from your previous email 'The manner in which you have wagered and met your play through is considered as Promotional misuse.'
There was no promotional misuse as:

This is not a bonus or promotional issue, as proven by play check, withdrawal was made before bonus was credited to my account.

I do not believe that Fortune lounge group should of credited a bonus whilst a withdrawal was pending as this has maybe complicated the issue.

The issue is funds 'won' do not come under promotional terms and conditions as game played was a cash deposit, my money, no promotional bonus credits involved.

No bonus credits were played as I did not receive bonus credit from you until 22 hours after I made a withdrawal of £3000.

It is quite absurd to suggest hedge betting on the game of roulette when game played was not liable under your promotional terms.

There are many types of bets you can place on a roulette table as shown on microgaming guide on how to play roulette. Using expert mode on french roulette You can place 1 bet that covers numbers 1-18, 1 bet that covers numbers 19-36 and so on, that is the whole point of the game.

Bottom line is if I cover say 25 straight bet numbers, 24 of those bets are losers before I spin. There is no rule in casino land that states there is a limit to how many numbers you can cover on roulette, if there was no one would play. The only rule is maximum chips allowed on one bet.

The promotional terms and conditions do not apply as winnings were played with no promotional bonuses as you already know. For that reason Hedge betting rule does not apply.

There are many 'rogue Casino's on the internet. I did my research on the fortune lounge group before I decided to deposit and play at your casino as I was happy with what I read about your company. I am devastated that you are taking this stance in the matter.

I expect fair play from Fortune Lounge group. It seems to me that you just don't want to pay me. I am not a professional gambler or spend all my time on roulette wheels. I got lucky.

I still have hope that you will do the right thing. Customer service and fair play are what makes a good casino.

Regards

XXXXXXX

I received the reply below 4 hours later and the brick on my head began to feel lighter


My name is Jade and I am the Floor Manager on duty at the Fortune Lounge Casino Group.

I have compiled a detailed request regarding the confiscation of the withdrawal.

I have sent this to our Player Security Company Manager and I have also copied my manager on this request.

The requested basically indicates the time of the withdrawal and when the first bonus was credited to the account. I have also indicated that this bonus should not have been able to credit your account.

Utimately it is not up to me to have this withdrawal processed. I have merely highlighted the information provided by yourself as well as your history at the casino since registration. I cannot assure you that the withdrawal will be processed as this is not my call to make. The player security company have certain guidelines they need to adhere to and my request is basically querying a reason, taking the compiled request into consideration.

Unfortunately the Player Security Company's Manager will only be in the office from tomorrow.

I will be in the office between 7am-3pm GMT+2 on Monday. When I return to the office tomorrow, I will query this matter and provide you feedback regarding the request as soon as I receive any updates.

I would like to apologize for any inconvenience in this matter and hope to have the matter resolved as soon as possible.

Kind regards

Jade

Floor Manager

At last I thought, Somebody has actually listened and I may have more than a hope in hell of seeing my money!

Jade came through for me - He telephoned twice this morning - he's a guy not a gal! - and said Asses will be kicked regarding previous emails received and apologised unreservedly. I checked Cashcheck and there is a credit for £2900 which is being processed, should hit my bank by the end of this week.

At least there was a happy ending for me.

You guys have been fantastic. Thankyou from the bottom of my heart. Big thanks to Maxd for agreeing to PAB request.

Casino Meister is a powerful force. I did not realise how powerful, until I had this experience.

I am thinking of changing my user name on here to Roulette Rookie!

I never want to see a bonus credit in my account again!

[kauphy]

hi i told you that they would get it fixed for you. everybody has a fubar day including casinos. i have had trouble before at the csino but somebody there has always help me. i hope this does,nt sour you on them they r a great bunch of people and a good place to play just be careful next time to tell them you don,t want a bonus caz it does take a long time for them to put it into ur account and that sometimes can cause prombles like yours glad to see that ur getting ur money

[KasinoKing]

I never want to see a bonus credit in my account again!

I'm delighted that this has turned out OK for you in the end!

Just wonder if you could answer my earlier question though - did you actually claim the bonus?
(By entering a special code via their website).
I would be very interested to know if you did or didn't.

Cheers!

[casinobonusguy]

I love those guys for my own reasons , I was sure you would be ok.When i cashed out my $25,000 they took less than 24 hours to pay.

[kmay87]

Bottom line is if I cover say 25 straight bet numbers, 24 of those bets are losers before I spin. There is no rule in casino land that states there is a limit to how many numbers you can cover on roulette, if there was no one would play. The only rule is maximum chips allowed on one bet.

Just being awkward here but covering all the numbers would consititute bonus abuse (if a bonus was involved) as it's just the same as betting red/black.

I recall my naive days of roulette, thinking the martingale system was going to make me rich. And when it didn't, and left me with £36 left in my account, to make myself feel better - and get a bit more play out of my money - I covered the whole board with £1 chips, bar the one number I didn't have enough for. It also meant I could virtually guarantee a small return each spin. Needless to say, you can guess what happened on the first spin

[GrandMaster]

and left me with £36 left in my account, to make myself feel better - and get a bit more play out of my money - I covered the whole board with £1 chips, bar the one number I didn't have enough for. It also meant I could virtually guarantee a small return each spin.

Would you explain this again?

[kmay87]

Would you explain this again?

Ok, from the beginning

I discovered this fantastic winning roulette system on google. You couldn't lose! Huge profits to be made, no fees to pay anyone, etc etc. (this would later become the martingale system, but I didn't know at the time). Started off with the £1 bet. Winning, losing, as you do, then a bad run which ended up in me staking £512 on black. It lost of course. Fuming at what I'd just done, and the fact I couldn't increase the stakes, I decided to cut my (huge) losses and walk away. I had £36 left in the bank. Considering what I'd lost - I'll omit figures as it would horrify some people - a cashout of £36 was pathetic.

So I thought I'd cover the table with £1 chips in the foolhardy idea that the odds of it landing on the only number I couldn't cover, and obviously wouldn't, as I'd lose £1 every spin guaranteed, were minimal,and if I did this enough I would have a chance to make a little bit.

As I said, bearing in mind my naivity at the time, it was pointless anyway. The idea was to accrue enough comp points (this was a while ago) to exchange something decent. Don't crucify me by saying 'hang on, odds of 35/1 with you wagering £36 means you can only lose or break even' I know I was stupid

Still with me?

So, I place 36 chips on the board, leaving just one random number. I think it was 27. And the very first spin.....yep, you guessed it, 27. That was the end of my relationship with both roulette and the martingale system.

[bim]

I'm delighted that this has turned out OK for you in the end!

Just wonder if you could answer my earlier question though - did you actually claim the bonus?
(By entering a special code via their website).
I would be very interested to know if you did or didn't.

Cheers!

Hi Guys

Sorry I have not answered sooner.

Kasino king - I didnt claim the bonus by entering a code, Platinum play credited it to my account without asking if I wanted it.

I have now closed my account with Platinum Play because of the way I was treated and the untold stress it caused me.

I got my money and opened an account with Canbet. Deposited £250 and won £1000 yesterday. Hopefully there will be no mishaps in the payout process.

In regards to roulette systems, I do have a system and it works 75% of the time, but you have to know when to leave the table.

With the £100 deposit I made at fortune lounge group it took 45 minutes to win £3000.

I play solely at Microgaming flash casinos.

The next bet I make is made solely on the basis of the previous winning number that came in.

For example if 13 was the previous winning number I would reverse the digits and bet heavily on 31 and vice versa. If number 3 came in I would bet big on number 30 and 33. If number 10 comes in I bet on numbers 20 and 30.
If number 8 was previous winner I will bet heavily on 18 and 28 and so on.

If number 11 comes in I will bet heavily on 22, I double numbers, reverse numbers around, and my god it does work sometimes

I start off on French roulette, then will move to European and European gold roulette games. I alternate between the 3 roulette games available.

I dont play American roulette as the roulette wheel numbers are placed differently to european roulette and of course you have the double 00 which I dont like.

Could this be a glitch in Mg software? I have no idea

[LaHutti]

I'm glad you finally got your money, and I most certainly can understand why you have closed your account there.
I wonder how many people this happens to, that don't have any idea where to go, to get help ... what's worse, it should not ever be nessecary to get help from anywhere. The casino has handled this in the worst possible way, by simply not wanting to listen to your complaint, and try to come up with no less than 2 stupid, non valid excuses to not pay you, eventhough your claim has been 100% legimit all the way. If that's not rogue behavior, I don't know what is, regardless of the outcome. Had you not come to this place, you would probably not ever have seen your money, and the case would've been closed with their e-mail, telling you that their decision was final, and no further blah blah...( Now how arrogant can you possibly be ? ..These and a lot of other casino people really need to reconsider the way they word things in my opinion. Anything like that, as a reply to me on a legimit complaint, would seriously get me on the first plane with a baseballbat.)
I for one am done with these people, based on this story...I do not need the stress of having to fight like that, to get my money, won fair and square...They're now on MY ever growing rogue list