Resolved Everest casino manipulate results & don't pay

[praytech]

Whatever you do, AVOID Everest Casino. They are the biggest rip off artists in the business, and should be proscecuted.

I deposited $2,500 in total, and no wins at all... not even small ones along the way. I was about to give up, so I emailed them (no readily available support) and told them to close the account, whereby they told me not to give up, and that they are really confident that my luck will change.

I deposited another $200, and won big straight away (funny, that)... so I went to cash out, and guess what? They closed the account! No reason given, no further communications, just bang! account closed!

I have played at many online casinos, and thought that sometimes I was hard done by, but these guys take the cake. As far as I am concerned, this is straight out theft. I am so wild, I am going to find out exactly who these people are, and track them down. I am hoping my credit card company helps, as i want these guys to pay for what they have done.

So, if you want an outright rip off, not even a thinly disguised one, then play at Everest.

[maxd]

Since Everest Casino is one of our Accredited sites you should Pitch-A-Bitch if you think you've got a legitimate beef.

I'll let the casino representative know about your post, though it's not immediately clear to me what they could do for you.

If you'd like to contact the rep directly go here: EverestGamingCS

[winbig]

Originally Posted by praytech

Whatever you do, AVOID Everest Casino. They are the biggest rip off artists in the business, and should be proscecuted.

I deposited $2,500 in total, and no wins at all... not even small ones along the way. I was about to give up, so I emailed them (no readily available support) and told them to close the account, whereby they told me not to give up, and that they are really confident that my luck will change.

I deposited another $200, and won big straight away (funny, that)... so I went to cash out, and guess what? They closed the account! No reason given, no further communications, just bang! account closed!

I have played at many online casinos, and thought that sometimes I was hard done by, but these guys take the cake. As far as I am concerned, this is straight out theft. I am so wild, I am going to find out exactly who these people are, and track them down. I am hoping my credit card company helps, as i want these guys to pay for what they have done.

So, if you want an outright rip off, not even a thinly disguised one, then play at Everest.

That definitely sounds fishy to me...but due to recent events, I'm waiting to reserve judgement on the outcome of the PAB

[praytech]

PAB? Do I need to post this again there, or can casinomeister just take this post and apply it to there?

[maxd]

Originally Posted by praytech

PAB? Do I need to post this again there, or can casinomeister just take this post and apply it to there?

No, sorry, you need to go to the Pitch-A-Bitch page, read the instructions, fill out the form and submit it. Please don't omit any of the requested details or it will delay the processing of your submission. Also please note that simply referring back to this forum post is not the way to go: the casino people want to see the details presented to them, not some reference to the message boards.

Once I've read it over and everything looks good I'll take it from there. When there are any (meaningful) developments I'll let you know via email.

Looking forward to seeing your PAB.

Regards,
Max.

[praytech]

I get what you are saying, but as I said, I will deal with this personally... no one rips me off, no one. These rogue casinos (and I find it funny that the word Accredited is used in connection with these ripoff artists) think that they can rip people off with impugnity, but every now and then, they will come across someone that they should NOT rip off.

[maxd]

... no one rips me off, no one

Tough talk, I hope you've got the means to make it so, but do as you wish. However, if you're not going to PAB then your forum posts ring pretty hollow: slagging them in public should be your last resort.

PS. The PAB is free you know: no charges, ever, no exceptions. Unless of course you file a false claim or represent yourself fraudulently, in which case we'll happily crucify you.

[praytech]

Slagging them off in public? Listen, I got ripped off. How would YOU react if someone ripped you off? Write a stern letter? What they have done is, in a nutshell, fraud. It's theft by deception, and just because you say they are a casinomeister 'accredited' casino doesn't mean that they are good, ethical people. And what is this accreditation anyway? Is accreditation on this site connected to advertising?

I am happy to provide casinomeister with detailed circumstances and evidence, but I will NOT post my information in a public forum. I will provide it to casinomeister and the rep.

As for your statement about tough talk, yes, I do believe I have the means. With an annual online spend of $110k per annum and growing, I am going to protect it as much as humanly possible.

Anyway, you seem to be confused - I am not the one doing the ripping off, and you do not work for Everest Casino, I presume, so I struggle to see why you are being difficult. I was the person wronged here, not the other way around.

You can maybe explain to me why people should NOT be warned about rip-offs... Or is there a policy to just let people make their own mistakes? And finally, this section of the forum is called 'Casino Complaints - Non-bonus Issues'... why would you have a section called this if you don't intend for people to post to it? This is a casino complaint - they ripped me off and when I won under dubious circumstances (after they all but promised me I would) then closed the account and did not pay. If THAT is not a casino complaint, I don't know what is.

[silcnlayc]

so I emailed them (no readily available support) and told them to close the account,

Could this messege been acted upon by one part of the casino (accounting) and the other part of the casino not knowing you requested closure of the account (customer support)?

This sounds like an oversight on your part to let the casino know NOT to process yyour request on closing your account. If this is indeed the case, then I see nothing that the casino did wrong. It followed your first request and you did not follow up on your first with a second asking them NOT to close the account.

Just me view of the issue...

[maxd]

Originally Posted by praytech

How would YOU react if someone ripped you off? Write a stern letter?

In a word, yes! That's the beginning of the process: giving them a chance to put it right. Assuming that fails the next step should be a Pitch-A-Bitch, which is private between you, us admin staff here at Casinomeister.com, and the casino representatives. If that process runs it's course and you are still dissatisfied then, finally, the forums are your last shot.

... just because you say they are a casinomeister 'accredited' casino doesn't mean that they are good, ethical people. ... Is accreditation on this site connected to advertising?

It is supposed to mean they're good and ethical! If they aren't, that is they are failing to stick to the terms of the Accreditation then they'll be pulled from the list. And no, Accreditation is not tied to advertising: some Accredited casinos advertise here and some advertisers are Accredited but one does not necessarily imply the other and they're certainly not tied to one another.

Actually I'm beginning to wonder if you've bothered to read the Accredited Casino page at all. If you had then a question like "And what is this accreditation anyway?" doesn't make a lot of sense.

I am happy to provide casinomeister with detailed circumstances and evidence, but I will NOT post my information in a public forum. I will provide it to casinomeister and the rep.

Have you bothered to read the Pitch-A-Bitch page? Because what you're describing is pretty much exactly what the PAB process is! It's not public, it is private; it's not done here in the public forums, and it is between you, us and the casino representatives. I'm not sure what part of this process has you spooked.

As for your statement about tough talk, yes, I do believe I have the means.

I admire your pluck but I think you'll find that waving your tax return at the casino people isn't going to cause quite the rush towards justice that you are hoping it will.

Anyway, you seem to be confused - I am not the one doing the ripping off ... I was the person wronged here, not the other way around.

No offense, but from the statements you have made I think you are the confused party here. The Pitch-A-Bitch process is Casinomeister's way to help players in exactly your circumstances. The fact that the casino is Accredited here means, as you would see from the Accreditation page, that they must respond directly and promptly or risk being pulled from the Accredited list. 90% of the time problems with Accredited casinos can be solved via the PAB process within a day or two, often within hours.

In other words if you had PAB'd as I suggested your problem might well be solved by now. Instead you're reading this. Shrug, your choice I guess ... but you need to know that doing it this way draws a lot of suspicion about your intentions (see below).

You can maybe explain to me why people should NOT be warned about rip-offs...

Obviously they should, but you may well not have as clear a picture of the problem as you seem to think you do and since you're obviously upset about this you may not be the person to decide that a "rip-off" is actually what's happening here.

It could be that there's a misunderstanding, or a communication problem, or any of a number of other things that can snafu things up between a casino and a player. That's why the processes like the PAB are there: to focus attention -- my attention and the casino representatives -- directly on the player's issue as promptly as possible.

And finally, this section of the forum is called 'Casino Complaints - Non-bonus Issues'... why would you have a section called this if you don't intend for people to post to it?

Obviously that's what it's here for, but I'm trying to explain to you that there are other processes to go through before hanging your dirty laundry out in the forums, which you say you don't want to do ... but have kind of done anyway. I've also been trying to explain that there are more effective ways to solve the problem than trying to tough it out on your own.

In a nutshell when there is a problem between a player and a casino we can usually get the right attention focused on the problem a lot sooner and a lot more effectively than the player can alone, and certainly faster and better than a shot-gun effect like a forum posting. As with almost all business people casinos generally prefer to settle disputes quietly, so as not to trouble the other customers. That's why the PAB process is generally the preferred approach after you've written your stern letter to the casino and failed to receive the resolution you expected.

If you still have doubts about this follow the "Past PABs" link in my signature. There you'll see the thousands of cases we've handled over the years. This is nothing new, it's part of what makes Casinomeister the unique player resource that it is. Why would you believe in us enough to post here and yet doubt the PAB process, now that you know what it is, how it works, and how successful it's been?

In our experience if a player understands the options available to them but prefers to duke it out with the casino on the forums then there's usually something fishy about their complaint in the first place. Often they're trying to use the publicness of the forums to bully the casino into giving them something they probably don't deserve, or at least don't think they'd get if the problem was handled offline by the people who's job it is to deal with these things and get them settled. (I stress that such conclusions are drawn when the player shows reluctance to PAB, not as a general practice.)

So, I repeat, I welcome your PAB, after you've written the stern letter of course.

Regards,
Max Drayman
Casinomeister.com, Player Grievance Manager