Bogus Complaint Red Flush refuse to pay me.

[JimS09]

I open an account at Red Flush casino. I deposited $400 of my own money and began playing, winning and lose. I played River Nile slots and won $2000+ I had my account balance to $4000 and decided to cashout. Afterward I was told that my account was locked dued to fact I was banned from other MG casinos. And my winnings and deposit would be confiscated. I didn't do anything wrong. Never had a chargeback or nothing. They wouldn't even give me a reason. Except that I was part of a group that was banned from MG. I am old on hospice and dying. I have family members that keeps me informed. But by no means am i apart of any group. I can live with the fact of banning me for whatever reason. But to take away my winnings on my $400 deposit and keeping both. This is not right! If I would have lost they would have been paid no problem. But they are keeping my deposit and winnings. This is crazy and im looking for legal advice. I will not rest on this one.

[me_and_ed]

PM the rep, go to the I gaming reps tab and find martynbeacon he is the Red Flush rep here.

[maxd]

Click here: martynbeacon

[vinylweatherman]

I thought there was no such thing as a central blacklist. Come on reps - is there or isn't there. Red Flush is independent, so they should NOT have access to data from other MG casinos on ANY of their players.

A breach of terms can cause a confiscation of winnings, but I have NEVER heard of a casinomeister accredited casino confiscating a deposit unless that deposit was made using a STOLEN deposit method, such as a stolen credit card, and this is then only to ensure the stolen funds are returned to their rightful owner.

PAB is the best course of action here, if true, Red Flush will have to prove the OP has committed a FRAUD, and a pretty BIG one to justify confiscation of a deposit. The only "banning" that generally occurs is of advantage players, who get removed from receiving bonuses. No "group" can do anything if they cannot receive bonuses, so this part is irrelevant.

The position here is that either the player breached the rules or they didn't, and if they didn't, but the casino wants rid of them, they have to be paid their winnings AND then banned.

If players are in a place, such as a hospice, it is possible that a large and changing number of players are appearing to come from the same "household", and this could get them mistaken for a "ring" of players out to scam casinos out of the bonuses. While this is catered for in the terms and conditions, it is a technical point that can be misunderstood by the ordinary player, who thinks they are OK if they themselves have only one account, and follow the rules. This is more often a problem on college (university) campuses, where many students will play, and the assumption is that if they are mostly winning with bonuses, they are acting as a group and sharing the risk. Pattern of play is a factor in determining whether a group strategy is being used. Depositing and NOT taking a bonus has no place in this kind of group advantage play strategy.
It would help if the software were able to register these duplicates from the IP address and MAC address at registration, locking the account BEFORE a player has deposited and played. It would then be down to the player to get clearance from the casino to continue to play after satisfying them they are not up to any tricks.

In the event that this turns out to be a fraudulent complaint, the OP will receive an invoice from Casinomeister, and will have this fact announced, and their forum account banned. This does happen, and when someone joins and immediately posts a complaint about what is considered a reputable casino, we have to consider the possibility that the complaint might not be all it seems.
If the OP has ever been told by an MG casino that they have been banned, whether justified or not, it would be wise to say so, and let this fact be considered alongside this complaint, and allow the debate to consider whether the other casinos acted properly in issuing a ban, and whether they have indeed passed this on to Red Flush in some way, which will again ignite the debate about there being a central blacklist for all MG casinos used against certain "advantage players". Rival admit they have such a list, and use it to bonus ban players, and Playtech SEEM to have some kind of list, but claim that they do not have one at the software provider level (nice choice of words, but still, we have cases where players get banned at one Playtech casino, and somehow a Playtech casino of a different group knows straight away that they are an "undesirable" before they have even played a single game - to me, that's a "central blacklist")

[maxd]

FYI, the PAB (aka "Pitch-A-Bitch") page is here, but do contact Marty first and see how that works out.

[Simmo!]

I'm very surprised they said they'd keep the deposit. I would have thought that MG licensing conditions would state that deposits should be returned in the event of acount closures unless perhaps there are extenuating circumstances. Be interesting to get the lowdown from the rep on this one.

[JimS09]

info: Please wait for a site operator to respond.
info: You are now chatting with 'Laetitia'
Laetitia: Welcome to Red Flush Casino. How may I assist you?
js: Can you tell me the status of my withdrawal.
js: its going on 2 weeks
js: now and i have not receive it
Laetitia: Hello. One moment for me please.
Laetitia: thanks for your patience, as per the chat you had with one of our consultants, your cash-in is still with our investigations department, we had a few issues with players from Georgia and we are attempting to tie up loose ends, I know that it's frustrating, but we don't want to release monies to the incorrect person, I hope you understand that we are protecting your financial investment.
js: i sent in my documents. So im the right person
js: how long does this investigation supposed to last?
js: i deposit, i lose u keep. I win u pay
js: just that simple
Laetitia: Just a moment for me please.
Laetitia: Thanks for your patience.
Laetitia: We share informations with other casinos and you are linked with a fraudulent group. Unfortunately as per our terms and conditions, your funds have been confiscated and your account has been locked.
js: how is that?
js: what did i do wrong here?
js: i won with my own deposit
info: Your chat transcript will be sent to xxxx@xxx.com at the end of your chat.
js: hello

All I know is I have only 1 account here. I sent in all my documents. I even suggest to send in my doctors letter to prove im disable. All I did was deposit $400 and play slots. I hit 5 tuts mask across line 1 played a few more hours lost $1500+ and cashed out. If they gonna ban me. So be it, but i would like my winning and deposit.

[vinylweatherman]

Originally Posted by Simmo!

I'm very surprised they said they'd keep the deposit. I would have thought that MG licensing conditions would state that deposits should be returned in the event of acount closures unless perhaps there are extenuating circumstances. Be interesting to get the lowdown from the rep on this one.

This is what makes this complaint stand out. It would be a first for a Casinomeister accredited casino, but so far all we have is the word of the OP.
Even the togue casinos tend to refund deposits of winners they refuse to pay (keeping those of the losers that would not have been paid had they won of course )

With Red Flush, there can be no misunderstanding of what constitutes a casino group either, as they are part of nothing, but an independent casino, and should simply NOT have any knowledge of this player's disagreements with other MG powered casinos.

Martyn may not be the best contact though, as he has stated that he cannot deal with specific player issues, only general matters, and it would be a case of Martyn forwarding this on to another person for action. Martyn could, however, comment on the claim that a DEPOSIT was confiscated, and from a player who leads us to believe this was a deposit WITHOUT claiming any of the bonuses (which would rule out "advantage play").

This is the SECOND time in as many weeks that Red Flush has been the subject of serious complaint, itself pretty unusual for an accredited casino.

[me_and_ed]

This raises a flag for me, I have made a few deposits over the last couple weeks but will not until I see an acceptable explanation to the queries.

[winbig]

Just curious, was this your first deposit with them, or have you been a player there for awhile?

Note the 7.5x max cashout rule for "new" players (not yet deemed "Loyal")(THAT ISN'T DOCUMENTED):

http://www.casinomeister.com/forums/...tml#post250217

And HOW THE FCK can someone be "Linked with part of a fraudulent group" when they deposit their own money, don't take a bonus, and win?????????? hahahahaahahahaa geeeeeze this is getting interesting.