Casino Complaint Viplounge Casino (viploungecasino.com) Will Not pay Can Someone help?

[dbuuck01]

I recently played at VIP Lounge Casino
I took a 150 percent bonus no max no play uncashable bonus.
Well I won around $1500 and hit a random jackpot for $1700 and ended up cashing $2900.00 yahoo right NO..

All I can get from the is one lie after another I cashed out on the 3rd sent my doc's over and verified they were sent after I sent the to the Casino manager Javier.

Well All I received is false promises since then every person has a different story as to why I am not getting paid. They will not even approve my cash in.
It is still in the software’s cahier window.

This is the transcript below of the email they sent me 72 hour payouts that’s a LIE

72 Hour Payouts!
The VIP Lounge provides one of the fastest payout timeframes in the business. In addition to 72 hour payments, we also offer an easy withdrawal process with plenty of withdrawal options for players across the globe. Click on the link above to Start Playing Now!
Easy Credit Card Deposits: what a Joke

Also this is my chat transcript with the casino assistant manager.

dbuuck01: Jane is Javier there today
dbuuck01: or he’s called J
dbuuck01: hello?
Jane: sorry, he is not here at the moment
Jane: he will be here in about 3 hours
dbuuck01: I am not falling for that today
dbuuck01: I have been lied to 3 days in a row
dbuuck01: How do I talk to his Boss?
Jane: he had 3 days off
dbuuck01: every day they told me he would be there
Jane: and that is not a lye!!!!!!!!!!!!!
dbuuck01: someone checked his schedule and told me he would be there now
Jane: how can he be here on his day off?
dbuuck01: I called 10 times
dbuuck01: I am sick of the run around
Jane: he is scheduled to come in today at 3 pm my time
Jane: that is 3 hours from now
dbuuck01: will see
dbuuck01: I will try then
Jane: maybe some one else can help you
dbuuck01: Casino manager?
Jane: he is not the only manager
dbuuck01: I was talking with you the other day
dbuuck01: and you cut me off just about when my issue was resolved
dbuuck01: not resolved but just about resolved
dbuuck01: d
dbuuck01: Can you please tell me who is there now I can talk to
dbuuck01: thanks for your help
Jane: what kind of issue are we talking about?
dbuuck01: A Cash out
dbuuck01: this is my account name if you would like to look it up
dbuuck01: today is the 11th I cashed and sent my doc's on the 3rd
dbuuck01: and the money still remains in my account
dbuuck01: or in the cashier window
dbuuck01: the email I received said from this code we will approve you cash out in 72 hours,,,boasting how it is the best in the industry and so on and so on
dbuuck01: can u help if so terrific!
Jane: One more moment. I apologize for the wait.
Please wait while I transfer the chat to 'Tony'.
Thank you for using our Live Chat Service. This is 'Tony'. How can I help you?
dbuuck01: hello tony
Tony: Hi there
dbuuck01: and the money still remains in my account dbuuck01: or in the cashier window dbuuck01: the email I received said from this code we will approve you cash out in 72 hours,,,boasting how it is the best in the industry and so on and so on dbuuck01: can u help if so terrific!
dbuuck01: today is the 11th I cashed and sent my doc's on the 3rd dbuuck01: and the money still remains in my account dbuuck01: or in the cashier window dbuuck01: the email I received said from this code we will approve you cash out in 72 hours,,,boasting how it is the best in the industry and so on and so on dbuuck01: can u help if so terrific!
dbuuck01: let’s try that one
dbuuck01: that’s what we were talking about in a previous chat
Tony: yes I did
Tony: let me check your account
Tony: one moment please
dbuuck01: please and thank you
Tony: welcome
dbuuck01: you still with me tony?
dbuuck01: I am starting to get a little hungry
Tony: this was requested on the 3rd
Tony: please note that it takes 7 businesses to get approved.
dbuuck01: today would be the 7th business day
dbuuck01: and the email I received said 72 hours
dbuuck01: I am sorry but I feel like I am really getting the run around
Tony: no it is not
Tony: today is the 6th business day
Tony: Monday will be the 7th business day
dbuuck01: you right about that's my bad math
dbuuck01: but what about the email that was sent to me
dbuuck01: I received the email from Chris deangelo
Tony: I do not know about that e-mail
Tony: can you forward it to me?
dbuuck01: I deleted it right after I used the bonus code but I am sure Chris deangelo still has it is he not the marketing director?
dbuuck01: as I did not expect to win and did not think this cash out would be so what seems impossible to get
dbuuck01: as the VIP casino was suppose to be different with fast cash outs
dbuuck01: at this rate it will be august before I see anything at all if I ever do
dbuuck01: If I am not being taken for a ride
Tony: I see.
dbuuck01: so far not one person has told me something that is true
Tony: I have been telling you 7 business days for the approval.
dbuuck01: I understand that
dbuuck01: some one else told me 10
dbuuck01: some one else told me 15
dbuuck01: some one else told me 72 hours
dbuuck01: I hate to condescending but you must understand how I feel
Tony: let me explain something.
dbuuck01: and when Chris was the casino boss he told me he could do 48 hour approvals if I would just come back and play
dbuuck01: so I did and here we are
dbuuck01: I am listening
Tony: there are some limits on how much we can send to the U .S and Canada , right now that is starting to be a problem so we have to be careful when sending money .
dbuuck01: ok but a question for you
Tony: sure
dbuuck01: Ok
dbuuck01: sorry
dbuuck01: when I game at other casinos online
dbuuck01: I sometimes play at micro gamming casinos and I have never had this problem with them
dbuuck01: I won thousands of dollars over the year and they just send me a check
dbuuck01: how are you different?
Tony: they might have different processors then
dbuuck01: ok
dbuuck01: well I guess I will just have to wait and see
dbuuck01: It will be on Monday
dbuuck01: I will hold you to that
Tony: yes it will be approved by then
dbuuck01: Ok if not I can contact you
Tony: sure
dbuuck01: also once it is approved how will I recieve it
dbuuck01: receive
Tony: probably via Moneygram or Westernunion
dbuuck01: and how long does that take?
Tony: once approved 4 days for you to get it
dbuuck01: ok so maybe I see some money by next week?
Tony: correct

I understand that today is Monday but I called and spoke with Joshua and Tony is off this week (Surprise Surprise) So I cannot get a straight answer from anyone all I can get is lies lies lies.

I do now have a copy of the email that was sent to me boasting how they have 72 hour payouts so I called and Joshua said well in most cases it takes 10 business days and I said so you are having a bait and switch technique. You lure people in with false promises and then they win and get nothing. He was Quiet...

If you can help please let me know!

[vinylweatherman]

What

No pretending you "abused" a bonus

They are losing their touch, or is this a new tactic where they say they WILL pay, and you have not "abused" anything, but they find they can't.

OK, so they cannot even pay LEGITIMATE US & Canadian players now - please make an orderly queue for the exit if you are US or Canadian


Given the somewhat mysterious and sudden forced closure of the Crystal Palace group of RTG casinos, perhaps this group are about to take a tumble, and this is the first signs of a severe cash crisis - the stalling and promises.

Since we are not allowed to know why Crystal Palace group were shut down, we have to expect the worst given that the VIP Lounge group are very similar (Rogue, and in Costa Rica - all using RTG software).

[mysticjoz]

Hi dbuuck01.
Unfortunately this story sounds oh so familiar to so many of us. Same old, same old.. "being processed" .. "5 days" .. "5 business days".
IF they were to send it via western union OR moneygram it does NOT take 4 days!! It would be at an agent within a half hour of them sending it.

and Unfortunately they are ROGUE: http://www.casinomeister.com/rogue/index.php

VIPLOUNGE and VIP CASINO are two VERY different online casino's.
since VIPLOUNGE is on the rogue list I don't think CM or Maxd can help as they are on that list for a reason.
I DO certainly hope you do get paid. But I have been there, done that (only mine was at The Palace of "FAT CHANCE YOUR EVER GONNA GET PAID" casino) and I heard the same BS literally word for word!!

The Infamous Chris D'angelo has been here on the forum many, many times to tell us forum members he has "changed" and is operating casino's that follow CM rules and has sent PM's to members offering for them to play at his casino's. Then he disappears again.

Maybe now that you posted here he will come on with yet another explanation. OR maybe, just maybe they will pay you. (With this being exactly the same scenario so many of us have seen and heard and experienced I am sorry to say that highly doubt you will get paid.)

IF you made deposits by credit card. you can do the ultimate no-no and threaten charge backs. (you might be able to get your deposits refunded at least) BUT that comes with the consequesnces that you might be "blacklisted" by some casino's for the chargebacks. (and is highly frowned upon though has worked for some to at least get back the money they depositted.)

I hope you get paid your winnings. And from now on PLEASE only play ACCREDITTED from this list http://www.casinomeister.com/casinos.php so if you do run into a problem CM and MAXD can go to bat for you.

[bb28]

Please see this page here. http://www.casinomeister.com/problems.php
The above gives some general information with a link http://www.casinomeister.com/forums/...ad.php?do=form to pitch a bitch if you so desire.

[vinylweatherman]

Originally Posted by bb28

Please see this page here. http://www.casinomeister.com/problems.php
The above gives some general information with a link http://www.casinomeister.com/forums/...ad.php?do=form to pitch a bitch if you so desire.

There is little chance of this getting anywhere. There are some casinos that seem PROUD of their rogue status, and have no reason to negotiate with Casinomeister.
The only hope is that they WILL pay (eventually, and after a great deal of prodding), since they have not made any accusations of "bonus abuse" (yet), and the only other explanation that seems likely is that they are about to follow Crystal Palace group, and they would want to be seen to be able to continue operating, as if their "loyal" players started to get worried, they WILL shut down, whether they want to or not.

Chris MAY reappear, but will have to explain the delay, and what will be done, and if this doesn't happen, further damage will be done to the "Queen of Rogue City".
If they ARE forced to shut down, the only tears shed will be for the hapless players caught up with funds sitting in accounts that they may not see again.

[dbuuck01]

Well today I have contacted them multiple times and the results are 1 in the same. all lies and ZERO truth and I got a little angry a few times.

dbuuck01: eddy may i please speak with tony I lost him earlier in a chat
Eddy: tony went home for the day
dbuuck01: he just got there
dbuuck01: what about javier
Eddy: he is in a meeting should be back in 10 min
dbuuck01: let me guess he is washing his hair?
dbuuck01: I will wait
Eddy: probablly
dbuuck01: all I am getting is lies and the run around
Eddy: come back to chat then cannot keep you on please
dbuuck01: yes you can I did it earlier today
Eddy: what is the problem maybe I can help
Eddy: no i cannot
dbuuck01: not 1 person in costa rica know the truth
Eddy: but tell me the problem
dbuuck01: when I try back in 10 minutes it will be a new excuse
Eddy: ok if you want to be rude you can come back to chat later
Eddy: good bye
He disconnected.

dbuuck01: Raymond
dbuuck01: I asked for tony approx 1/2 hour ago
dbuuck01: is he there
dbuuck01: ?
dbuuck01: you said he was in the WD dept
dbuuck01: hello?
Raymond: ok w/d dept ??
dbuuck01: your the wone that said that earlier
dbuuck01: ?
dbuuck01: You sait he went to the W/D dept
dbuuck01: I have no idea what this means
Raymond: he is not here , I think he is home now
dbuuck01: you said try back in a half hour so here i am
dbuuck01: what?
Raymond: withdrawal dept = w/d
dbuuck01: he only worker two hours today?
Raymond: he is not here , I think he is home now
Raymond: no since 6 am to 3 pm local time
dbuuck01: nononon
dbuuck01: I phoned and asked at 12 my time and they said he would be there in 1 hour
dbuuck01: and I also Chated with the same response
Raymond: Tony is not here sorry
dbuuck01: what about Javier
Raymond: is in meeting
dbuuck01: ok'
dbuuck01: for how long?
Raymond: dont know sorry
dbuuck01: so when I call back around for him he will be washing his hair?
dbuuck01: taking a bath?
dbuuck01: or some new excuse perhaps
dbuuck01: I am soory but I am sick of being lied to
Raymond: no , but I'll let you know if they take a bath
dbuuck01: i am sure you will
dbuuck01: you thjink this is a joke but I am a member of 100 casino forums and I will post this experience with everyone
dbuuck01: I will slander you name at the top of every search engine
dbuuck01: I have nothing but time
Raymond: Is there anything else that I can help you with today?
dbuuck01: I am unsure why you treat your customers the way you do
dbuuck01: like dirt under your feet
Raymond: sorry ??
Raymond: I dont know your issue
dbuuck01: Only that I have been trying to get owed money IE a Cashout
Raymond: I just informed , because you asked for Tony and Javier
dbuuck01: and all I get is lies
dbuuck01: and excuses
Raymond: ok we dont handle payouts sorry wrong dept
dbuuck01: and the balme game
dbuuck01: yes You do
dbuuck01: you are where i made my deposit
dbuuck01: and you are the support dept are you not?
Raymond: if you need to find answers , I afraid you are wasting your time , here , we dont handle PAYOUTS
dbuuck01: I will make sure to post this chat
Raymond: We have placed a new feature for our players. From now on, you can go to cashier, click on withdrawal and on the right hand side it will say Accounting Department email / live help. You can speak with a representative from Accounting from 11am to 4pm, Monday to Friday and they let you know when and how you will receive your money,or if you have any doubt . All other times you can send an email and they will respond within 24 hours.
dbuuck01: ok I am in live help
dbuuck01: transfer me
Raymond: we can not
dbuuck01: oh wait you can't
Raymond: + From now on, you can go to cashier, click on withdrawal and on the right hand side it will say Accounting Department email / live help
dbuuck01: liar again it says in the above paragraph you can
Raymond: did you read above ????
dbuuck01: yes
dbuuck01: there is nothing there
Raymond: ok try there
dbuuck01: lol
dbuuck01: you getting mad?
Raymond: why ??
dbuuck01: if I had $2900 of your money and would not give it to you you would be mad right?
Raymond: sorry ?
dbuuck01: if I had your money you would be mad
Raymond: do you want a continue this conversation ? , sorry I think if you try to find information I afraid I can not help
dbuuck01: ok
Raymond: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck!
Chat session has ended. This may have been a technical error.

They disconnected chat again! and even says I can live chat with withdrawl dept so I tried that and it is a hollow space that allows you to message only.

Where the hek is chris de'angelo also about bonus abuse? they could never accuse me of that I have only ever used 3 bonus codes or something like that.

[bb28]

Originally Posted by vinylweatherman

There is little chance of this getting anywhere. There are some casinos that seem PROUD of their rogue status, and have no reason to negotiate with Casinomeister.
The only hope is that they WILL pay (eventually, and after a great deal of prodding), since they have not made any accusations of "bonus abuse" (yet), and the only other explanation that seems likely is that they are about to follow Crystal Palace group, and they would want to be seen to be able to continue operating, as if their "loyal" players started to get worried, they WILL shut down, whether they want to or not.

Chris MAY reappear, but will have to explain the delay, and what will be done, and if this doesn't happen, further damage will be done to the "Queen of Rogue City".
If they ARE forced to shut down, the only tears shed will be for the hapless players caught up with funds sitting in accounts that they may not see again.

You are most likely right but that is about the all recourse they have, if CM/Max will take it on. duuck01, you should pm Max before posting anymore public information about it to find out if you should be posting out in the open or keep it private for now.

[mysticjoz]

bb28 I don't think that's necessary as he is referring to VIPLOUNGE casino and not VIP CASINO. (VIP Lounge casino is on the rogue list but VIP Casino is on the accredited list )

Unfortunately the names are so very close that I can't imagine the number of players who end up at VIPLOUNGE! Or for that matter the lost business that VIP Casino experiences!

( I wonder if chris did that intentionally.)

duuck01.. I know exactly how angry you are right now. I did experience the same exact thing. I posted the chats. If I were you right now I would go into the casino and take a screen shot of EVERY single transaction page BEFORE they wipe that information out! (no matter how many pages it is. Mine was somewhere around 72 pages).. BUT it was the only way I proved that I did NOT abuse a bonus! (not that it mattered as I did not get paid the RJ I "won"). IF you claimed any bonuses or free chips AT ALL.. this is a step you want to take.
Alot of these Rogue casino's have a clause that states "If the amount of free chips redeemed by a player exceeds the overall amount depositted the winnings will be null and void" (or something like that).

I hope they don't do that to you.. but I had my "winnings & balance" deleted WHILE I was in chat with the casino manager!!
If it is any consolation (which it may not be at this moment) there ARE some AWESOME casino managers and support staff out there.
One of the favorites of CM members is 3Dice. (although they are not yet accredited, they have proven themselves to be caring and attentive to players) as well as they have free tournements with live chat. and NO I do not work for them. Plus if you win real $$ you are paid postal money order the next day!!!
Feel free to PM me if you like. You can vent all you want. but try to stay calm and to the point when dealing with the online support staff UNTIL you have $$ in hand,... IF you get it. They know exactly what the casino manager is doing! They know he is right there and will do exactly as they are told because they are paid to.

[dbuuck01]

I reall appreciate it hopefully they will see things my way.

[mysticjoz]

Originally Posted by dbuuck01

I reall appreciate it hopefully they will see things my way.

My fingers are crossed for you.