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Uh? I'm not following you on pointing out the difference in the name. I was merely suggesting that they consult Max, before saying anything else in the forum.......to see if Max could/would help or not. Max may direct them to PAB or might not.......I dunno.Originally Posted by mysticjoz
bb28 I don't think that's necessary as he is referring to VIPLOUNGE casino and not VIP CASINO. (VIP Lounge casino is on the rogue list but VIP Casino is on the accredited list)
a member...
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Your right.I thought you may have thought duuck01 was referring to playing at VIP casino, where they are accredited Max could help. But where this is a Rogue casino I don't think there is anything he can do.
But it wouldn't hurt for duuck01 to PM Max with it.
Ueber Meister
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I believe this is one group that Max cannot help with, as they simply will not negotiate in a meaningful manner.
The only recourse players have is to try to ensure all their actions are documented on the web, as this means prospective new players have more chance of finding out how bad this group are.
The forced closure of Crystal Palace group means there is hope for the wider community that this VIP Lounge lot will soon be forced out of business, although this will be little consolation to players who are waiting to get paid.
These delays, and seeming unavailability of support staff, suggest the writing is on the wall for this group, and the best course of action might well to be highly persistent, and ensure that these chat excuses are aired in public - and hopefully the higher ups will get you paid simply to shut you up and prevent further damage.
This tactic has worked before with some rogue casinos, as they know that the more an issue like this gets discussed, the more likely it is to get indexed by search engines like "Google", which will undo all their own optimisation efforts to get only good reviews ranked in the top 10.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
Newbie member
uhoh ... am i being lied to?
I withdrew 400.00 from the VIPLounge and it clearly states on my transactions that the 400.00 was sent on July 7th via ACHDirect to my bank account. It shows my bank account number that they sent it to, a reference number, a ticket number, and a transaction number. I waited until the 18th of July to check my bank account and I was told that the reference number that I was given is NOT a reference number used when dealing with an ACHDirect. The manager of the bank is the one that enlightened me on this. So, to make a long story short.. I talked to Jeremy tonight, one of the live operators at the casino and he told me that at the time of my withdrawal, there was some type of confusion with all withdrawals, and therefore my withdrawal will arrive by the end of this month, either by check or ACHDirect. I told him that if my statement clearly states my bank account ..the amount of 400.00, form of payment ACHDirect, transaction completed on July 7th, a reference number, transaction number, and ticket number, than that is exactly what the casino should have done. I informed Jeremy that because of the bogus reference number and his excuse that really made no type of sense... the thought in my mind is this casino is being hinky!! Jeremy didn't want to say anything more than he will request that their casino financial team look into this matter for me and that the confusion didn't just involve my withdrawal. I told him that the least the casino could do is put a little bonus in their victim's accounts and he was having NO part of that. In closing, he told me that they weren't even sure if there was a problem yet... afterall, if a check was sent to me, it could take up to 21 days for me to receive it. Well, like I said... it clearly states that an ACHDirect deposit was done into my bank account and if a check was actually sent, wouldn't it have been just as easy to put that information in my transaction history? I think the biggest problem that this casino is having is... getting one another's stories straight!!! AND LET'S TALK ABOUT RUDE OPERATORS... VIPLounge needs to recognize and appreciate their customers because without our money.... you will be collecting unemployment!!
Newbie member
No, you're not being lied to... at least not directly. The CashCheck system does show that your withdrawal was processed as an ACH transaction; however, in reality, it will be processed via check. The ACH option hasn't been available for many months. They should simply eliminate the option altogether to avoid confusion. And too, I agree their customer service representatives do not offer much in the way of support. If you inquire about a withdrawal, they simply regurgitate the information that's shown in your transaction history. If you press them for additional information, they will tell you that their financial department must investigate. For whatever reason, they either cannot or will not give you any detailed and/or specific information. It's extremely frustrating. Up 'til now, I have not had any real problems with this casino processing withdrawals (once I learned how they worked). However, just recently, they experienced a problem with one of their processors. Checks were being returned by the bank. While that part of it is a separate issue, I'm sure the problem, as a whole, is delaying payment on other withdrawals as well. Why the casino is not being direct with its customers regarding this situation is beyond my comprehension. I've been "working" with them on transactions that date back to mid-June. As a side note... I hope the good people here at Casinomeister have a long talk with their friends at the Jackpot Factory Group regarding how poorly things were handled. A group of that size should have been doubly prepared and had a plan in place to ensure immediate response to all its customers.
Casino Representative
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Hi everyone,
Just a quick clarification here…
At Jackpot Factory, we have a "VIP Lounge" program designed to cater
to the exclusive needs of the VIP members of Jackpot Factory.
One of the many perks of Jackpot Factory's VIP Lounge is the
"VIP Lounge Casino" - a private gaming suite for our VIPs.
Membership is restricted to those who have acheived VIP status
at the Jackpot Factory.
I'm sorry to hear of the poor service people have had at
viploungecasino.com. Please be assured that this casino has
nothing to do with the Jackpot Factory or the VIP Lounge program
at Jackpot Factory.
All the best,
David Brickman
Jackpot Factory Spokesman
Casinomeister (23rd July 2008), Jasminebed (21st July 2008), lauram (21st July 2008), linda7 (22nd July 2008), maxd (26th July 2008), suzecat (21st July 2008)
Closer to 100 than Birth
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It is a disgrace how these shady operators use the reputations that other casinos have built up to profiteer. A google search will reveal info that relates to other casinos, and may hinder players from playing at reliable sites by damaging their good names.
Newbie member
I would say you will get your money just not as fast as you want it. Thats how these places are,but not all. I had same thing happen to me,but a different casino, I withdrawaled last month for 5000 so for have got 2000,which took 5 weeks, & waiting for other 3000. So by the time I get all my money,which I hope I do,will be more then 6 weeks. I still have 1000 thats not even been approved yet. We will see.I recently played at VIP Lounge Casino
I took a 150 percent bonus no max no play uncashable bonus.
Well I won around $1500 and hit a random jackpot for $1700 and ended up cashing $2900.00 yahoo right NO..
All I can get from the is one lie after another I cashed out on the 3rd sent my doc's over and verified they were sent after I sent the to the Casino manager Javier.
Well All I received is false promises since then every person has a different story as to why I am not getting paid. They will not even approve my cash in.
It is still in the software’s cahier window.
This is the transcript below of the email they sent me 72 hour payouts that’s a LIE
72 Hour Payouts!
The VIP Lounge provides one of the fastest payout timeframes in the business. In addition to 72 hour payments, we also offer an easy withdrawal process with plenty of withdrawal options for players across the globe. Click on the link above to Start Playing Now!
Easy Credit Card Deposits:what a Joke
Also this is my chat transcript with the casino assistant manager.
dbuuck01: Jane is Javier there today
dbuuck01: or he’s called J
dbuuck01: hello?
Jane: sorry, he is not here at the moment
Jane: he will be here in about 3 hours
dbuuck01: I am not falling for that today
dbuuck01: I have been lied to 3 days in a row
dbuuck01: How do I talk to his Boss?
Jane: he had 3 days off
dbuuck01: every day they told me he would be there
Jane: and that is not a lye!!!!!!!!!!!!!
dbuuck01: someone checked his schedule and told me he would be there now
Jane: how can he be here on his day off?
dbuuck01: I called 10 times
dbuuck01: I am sick of the run around
Jane: he is scheduled to come in today at 3 pm my time
Jane: that is 3 hours from now
dbuuck01: will see
dbuuck01: I will try then
Jane: maybe some one else can help you
dbuuck01: Casino manager?
Jane: he is not the only manager
dbuuck01: I was talking with you the other day
dbuuck01: and you cut me off just about when my issue was resolved
dbuuck01: not resolved but just about resolved
dbuuck01: d
dbuuck01: Can you please tell me who is there now I can talk to
dbuuck01: thanks for your help
Jane: what kind of issue are we talking about?
dbuuck01: A Cash out
dbuuck01: this is my account name if you would like to look it up
dbuuck01: today is the 11th I cashed and sent my doc's on the 3rd
dbuuck01: and the money still remains in my account
dbuuck01: or in the cashier window
dbuuck01: the email I received said from this code we will approve you cash out in 72 hours,,,boasting how it is the best in the industry and so on and so on
dbuuck01: can u help if so terrific!
Jane: One more moment. I apologize for the wait.
Please wait while I transfer the chat to 'Tony'.
Thank you for using our Live Chat Service. This is 'Tony'. How can I help you?
dbuuck01: hello tony
Tony: Hi there
dbuuck01: and the money still remains in my account dbuuck01: or in the cashier window dbuuck01: the email I received said from this code we will approve you cash out in 72 hours,,,boasting how it is the best in the industry and so on and so on dbuuck01: can u help if so terrific!
dbuuck01: today is the 11th I cashed and sent my doc's on the 3rd dbuuck01: and the money still remains in my account dbuuck01: or in the cashier window dbuuck01: the email I received said from this code we will approve you cash out in 72 hours,,,boasting how it is the best in the industry and so on and so on dbuuck01: can u help if so terrific!
dbuuck01: let’s try that one
dbuuck01: that’s what we were talking about in a previous chat
Tony: yes I did
Tony: let me check your account
Tony: one moment please
dbuuck01: please and thank you
Tony: welcome
dbuuck01: you still with me tony?
dbuuck01: I am starting to get a little hungry
Tony: this was requested on the 3rd
Tony: please note that it takes 7 businesses to get approved.
dbuuck01: today would be the 7th business day
dbuuck01: and the email I received said 72 hours
dbuuck01: I am sorry but I feel like I am really getting the run around
Tony: no it is not
Tony: today is the 6th business day
Tony: Monday will be the 7th business day
dbuuck01: you right about that's my bad math
dbuuck01: but what about the email that was sent to me
dbuuck01: I received the email from Chris deangelo
Tony: I do not know about that e-mail
Tony: can you forward it to me?
dbuuck01: I deleted it right after I used the bonus code but I am sure Chris deangelo still has it is he not the marketing director?
dbuuck01: as I did not expect to win and did not think this cash out would be so what seems impossible to get
dbuuck01: as the VIP casino was suppose to be different with fast cash outs
dbuuck01: at this rate it will be august before I see anything at all if I ever do
dbuuck01: If I am not being taken for a ride
Tony: I see.
dbuuck01: so far not one person has told me something that is true
Tony: I have been telling you 7 business days for the approval.
dbuuck01: I understand that
dbuuck01: some one else told me 10
dbuuck01: some one else told me 15
dbuuck01: some one else told me 72 hours
dbuuck01: I hate to condescending but you must understand how I feel
Tony: let me explain something.
dbuuck01: and when Chris was the casino boss he told me he could do 48 hour approvals if I would just come back and play
dbuuck01: so I did and here we are
dbuuck01: I am listening
Tony: there are some limits on how much we can send to the U .S and Canada , right now that is starting to be a problem so we have to be careful when sending money .
dbuuck01: ok but a question for you
Tony: sure
dbuuck01: Ok
dbuuck01: sorry
dbuuck01: when I game at other casinos online
dbuuck01: I sometimes play at micro gamming casinos and I have never had this problem with them
dbuuck01: I won thousands of dollars over the year and they just send me a check
dbuuck01: how are you different?
Tony: they might have different processors then
dbuuck01: ok
dbuuck01: well I guess I will just have to wait and see
dbuuck01: It will be on Monday
dbuuck01: I will hold you to that
Tony: yes it will be approved by then
dbuuck01: Ok if not I can contact you
Tony: sure
dbuuck01: also once it is approved how will I recieve it
dbuuck01: receive
Tony: probably via Moneygram or Westernunion
dbuuck01: and how long does that take?
Tony: once approved 4 days for you to get it
dbuuck01: ok so maybe I see some money by next week?
Tony: correct
I understand that today is Monday but I called and spoke with Joshua and Tony is off this week (Surprise Surprise) So I cannot get a straight answer from anyone all I can get is lies lies lies.
I do now have a copy of the email that was sent to me boasting how they have 72 hour payouts so I called and Joshua said well in most cases it takes 10 business days and I said so you are having a bait and switch technique. You lure people in with false promises and then they win and get nothing. He was Quiet...
If you can help please let me know!
Last edited by cr120450; 21st July 2008 at 01:18 PM. Reason: Isnt same casino
Newbie member
Just a quick clarification on my part as well... while I do understand that that the majority of these posts on this thread do not relate to the Jackpot Factory VIP Lounge Casino, mine definitely DID (as did the post I originally responded to, I believe). If Mr. Brickman is able to assist me, I would truly appreciate his support! I have several withdrawals that were affected by the problems with your processesor that are now over a month old, as well as a fourth that has not yet been received (that is also very close to the month mark). If you can provide me any information, I would appreciate it.
Cheermeister
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@ dbuuck01
You're a member here for three years and you don't even bother reading the Rogue Listings or doing a search in the forum for this casino? WTF?
Why even waste my time - and Max is not paid to waste his time either.
Hopefully you might have some sympathy from RTG's player abuse center:
http://www.centraldisputesystem.com
You're not going to get it from me.
Beer is living proof that God loves us and wants us to be happy
~Ben Franklin
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