Casino Royal Club is not paying winnings

[tanunax]

Hi.
I want to tell my situation.
On August, 18th I have received from they (Casino Royal Club) email with promotion 10 FREE.
I have taken advantage of their offer. To me I have carried also have satisfied a condition on wager and have won.
Next day I have sent documents for continuation withdrawal and have asked in their online a chat, I can make now the deposit for continuation withdrawal. Their operator has told: yes you can make a withdrawal after make a deposit.
I have made the deposit for the sum 25 USD and
Has ordered Withdrawal for the sum 75 USD (it agree your offer 10 FREE).
For that moment my balance was 301 USD.
After the order withdrawal the balance became 0.00 USD
By their rules under the offer 10 free I could remove only 50 (prize) +25 USD (my deposit).
This transaction has appeared in mine account and was in status Processed.
Then when I have come into the account in your casino I have found out, that on my account there was a sum 25 USD and in account the transaction ordered by me 75$ was gone. And in cashier where is shown reversible withdrawals the following information: - "3602077398 75.00 Moneybookers CANCELLED , 8:07:42 PM"
I communicate 15 !!! days in chat with their employees Rick and Nancy, but they cannot help me or simply close chat!!!
All the necessary documents I sent.
Now every day they say in chat: contact us tomorrow or the day after. And the link to technical problems.
But I do not trust them.
I think they're just crooks.
Can anyone help ?

[KasinoKing]

But I do not trust them.
I think they're just crooks.
Can anyone help ?

Those last two comments are not going to help you get this resolved. There could be genuine reasons why your cash-out is delayed.

Can you tell me, have you ever cashed-out from any other Rival casinos to Moneybookers without problems before?

Although this casino is not actually in the Rogue Pit, they are Rival which means Casinomeister might decline to get involved with your case. (i.e. a Pitch-A-bitch might not be allowed).
I do have a contact at the casino who I could ask to look at your case if you want me to, but he's not online right now (it's the weekend!) and I'm going on a short break for 5 days from tomorrow, where I shall be avoiding my laptop as much as possible! So if you do want me to try to help you may have to be patient for 6-7 days.

KK

[tanunax]

Those last two comments are not going to help you get this resolved. There could be genuine reasons why your cash-out is delayed.

Can you tell me, have you ever cashed-out from any other Rival casinos to Moneybookers without problems before?

Although this casino is not actually in the Rogue Pit, they are Rival which means Casinomeister might decline to get involved with your case. (i.e. a Pitch-A-bitch might not be allowed).
I do have a contact at the casino who I could ask to look at your case if you want me to, but he's not online right now (it's the weekend!) and I'm going on a short break for 5 days from tomorrow, where I shall be avoiding my laptop as much as possible! So if you do want me to try to help you may have to be patient for 6-7 days.

KK

No.
I did not have problems with Rival earlier.
Yes. Concerning that that I have written two coments that I think they swindlers.
I probably am wrong.
I have written that so I think, because they ignore my letters and close a chat.
I am probably wrong.
And if I appear I am wrong is ready to apologise publicly.

[maxd]

... I think they swindlers. I probably am wrong.

In which case the "Rogue" label is premature don't you think? I certainly hope you didn't just tack that on in order to get attention to your issue. That would be a misuse of your posting privileges here at Casinomeister (see the Forum Rules regarding "personal agendas").

I'm looking into contacting a rep for CRC. If that works out then I'll invite you to submit a Pitch-A-Bitch. You can start reading up on that process here: Pitch-A-Bitch FAQ.

[tanunax]

In which case the "Rogue" label is premature don't you think? I certainly hope you didn't just tack that on in order to get attention to your issue. That would be a misuse of your posting privileges here at Casinomeister (see the Forum Rules regarding "personal agendas").

I'm looking into contacting a rep for CRC. If that works out then I'll invite you to submit a Pitch-A-Bitch. You can start reading up on that process here: Pitch-A-Bitch FAQ.

You are probably right.
It has been written to draw really attention.
Still a problem in that that I not so well know English.
Therefore probably has not absolutely correctly understood a word "Rogue"
Whether it is possible to change ?
With title - Casino Complaint.

[BingoT]

Hey Maxd I sent Dan 3 notes & one came back to me.
The one on Facebook I sent I know he will get it.
I told him to contact you asap.
~T~

[vegas788]

Not only Casino Royal Club is rogue but also the affiliate program Royal club affiliates is roguish and dan varley...

They dont pay affiliate commissions. They always tell you you will be paid and you never received. You send an email and you dont have answers.

PLEASE DONT PLAY on Casino Royal Club and DONT PROMOTE this casino YOU WONT BE PAID !!

Such dishonest people should be blacklisted everywhere it is NOT acceptable !

[chuchu59]

No.
I did not have problems with Rival earlier.
Yes. Concerning that that I have written two coments that I think they swindlers.
I probably am wrong.
I have written that so I think, because they ignore my letters and close a chat.
I am probably wrong.
And if I appear I am wrong is ready to apologise publicly.

Maybe I should be asking whether you have cashed out solely from the Rival free chips and never risked a dime of your money. If so, they might be labelling you as a bonus abuser and be reviewing your cashout. They will likely pay such a small amount and even if not they will still refund your deposit. However, you might be banned from promotions across the board for all Rivals.

Meanwhile, calling others crooks and swindlers without concrete evidence does you no good.

[Tirilej]

Maybe I should be asking whether you have cashed out solely from the Rival free chips and never risked a dime of your money. If so, they might be labelling you as a bonus abuser and be reviewing your cashout. They will likely pay such a small amount and even if not they will still refund your deposit. However, you might be banned from promotions across the board for all Rivals.

Meanwhile, calling others crooks and swindlers without concrete evidence does you no good.

Chu, the thread is from september last year.
He will maybe not answer now

[chuchu59]

Chu, the thread is from september last year.
He will maybe not answer now

Oops, That's what happens when you are getting long in the tooth.