Betfair Bonus Fiasco

[brutaldeluxe]

I noticed this on yahoo. About the 52k you mentioned. More bad publicity for them.

http://uk.finance.yahoo.com/news/Bet...149259148.html

[threescatters]

wow more scummy behaviour, its hard to remember the time betfair were a good company now. They were riding high 2002- mid 2010

[sambaEah]

Is anyone still taking Betfair to court on this issue then? I know of only one succesful case.

I must admit I've not got round to it because of the amount and I need to put some time into how much it could potentially cost if I lost my case. (My claimed amount is 5 figures so too big for small claims)

[jetset]

BETFAIR ANGERS ONLINE PUNTERS WITH RESPONSE TO TECHIE GLITCH

Punters who lost out on a GBP16 000 jackpot will only be given their deposits back

The management at UK online betting group Betfair has made another controversial decision, the latest in a string of rulings that have angered and alienated many internet punters.

The Telegraph newspaper reported Tuesday that more than 10 gamblers who lost out on a GBP16,610 Tote jackpot after Betfair failed to process their wagers in time will only have their stakes refunded.

"In a statement that infuriated some Betfair clients, the company on Tuesday admitted to 'technical issues in transmitting bets into the Tote pools in the last 10 minutes before the pool closed'”, the Telegraph reports.

"However, Betfair refused to honour the bets of punters who thought they had won the jackpot after finding six winners at Newmarket last Friday."

Apologising, Betfair said it had "returned funds for the failed bets", claiming that "at no point were these customers given confirmation that their bets had been successfully placed, or appeared as placed in their account statement".

That appeared to contradict claims by some customers, including bloodstock manager Nick Bradley.

He staked GBP12,000 – meaning he lost out on a GBP4,610 profit – and said the funds were "taken out of" his Betfair account.

Company sources admitted the stakes may have been removed temporarily.

Some small punters lost out on a GBP16,000-plus profit.

[threescatters]

Annnd...................

Its come to light all customer payment and bank details (including encrypted info) were stolen a while ago by some top level hackers

Specifically.........."Namely, that a bunch of cyber-criminals, possibly originating in Cambodia, had breached the company's security systems on March 14, 2010. They had subsequently stolen, among other things, 2.28m "encrypted payment card account numbers and details", 3.16m "account user names with encrypted security questions" and 89,744 "account usernames with bank account details". "

Full article here

http://www.telegraph.co.uk/finance/n...ata-theft.html

[Mousey]

Annnd...................

Its come to light all customer payment and bank details (including encrypted info) were stolen a while ago by some top level hackers

Specifically.........."Namely, that a bunch of cyber-criminals, possibly originating in Cambodia, had breached the company's security systems on March 14, 2010. They had subsequently stolen, among other things, 2.28m "encrypted payment card account numbers and details", 3.16m "account user names with encrypted security questions" and 89,744 "account usernames with bank account details". "

Full article here

http://www.telegraph.co.uk/finance/n...ata-theft.html

An "Incident Report to Regulators", dated July 15, 2010, explains that the thieves' haul included "approximately 850,000 unexpired credit card details" – a large number in relation to the company's current 949,000 "active users", or regular gamblers

Oh. and they didn't tell players because it would hamper the investigation. Horsehockey.

Seems they did inform the (hah!) 'regulators'.

(Who in hell is looking after players?? )

Pardon my ire, but this joint should be shut down. Now.

[threescatters]

yeah even sky news are running betfair storys now http://uk.news.yahoo.com/betfair-adm...150717966.html

[jetset]

It's kinda sad to see how far this outfit has sunk in terms of both business rep and management behaviour.

[flogger]

BF had its downs this month. I heard they just admitted last Sept 30 that a hacker broke into their system and stole tons of account information including credit cards. And it still continue to roll.


Betfair is in for a rough ride over data theft*
30 Sep 2011*

Betfair will only refund bets in jackpot error*
28 Sep 2011*

Betfair 'removed £52,000 from account'*
23 Sep 2011*


All happening in the same month.

[Gremmyboy]

BF had its downs this month. I heard they just admitted last Sept 30 that a hacker broke into their system and stole tons of account information including credit cards. And it still continue to roll.


Betfair is in for a rough ride over data theft*
30 Sep 2011*

Betfair will only refund bets in jackpot error*
28 Sep 2011*

Betfair 'removed £52,000 from account'*
23 Sep 2011*


All happening in the same month.

I've seen this posted at least three other times in different threads!
Just waiting for the 'Play at ***** casino instead' post to come soon!