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Thread: 888 locked my account and SOME funds

  1. #11
    Pinababy69's Avatar
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    Hey DEV....I am pretty sure that I have a copy of their form that I could email to you, but let me check to make sure that it's still valid before I do. I can't do that until tomorrow. If you can PM me your email address, I will send you a copy of either the one I have, or the updated one, once I snag a copy of it.

    And please make sure you come back and update us once all is completed. Best of luck to you.



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    DEV (21st December 2009)

  3. #12
    DEV
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    Quote Originally Posted by Pinababy69 View Post
    Hey DEV....I am pretty sure that I have a copy of their form that I could email to you, but let me check to make sure that it's still valid before I do. I can't do that until tomorrow. If you can PM me your email address, I will send you a copy of either the one I have, or the updated one, once I snag a copy of it.

    And please make sure you come back and update us once all is completed. Best of luck to you.
    appreciate it. pm/email sent.

    And I hope to be a contributor here at cm for sometime. Sure, I will update.



  4. #13
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    Both forms have been emailed to you Dev. I explained in the email, but if you have any problems, let me know okay? Far as I've been told, the forms haven't been modified of late, and the Dispute Resolution Form (as well as Procedures) should be the one(s) currently in use.

    Hope it turns out in your favour.



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    DEV (22nd December 2009), RobWin (21st December 2009)

  6. #14
    DEV
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    Quote Originally Posted by Pinababy69 View Post
    Both forms have been emailed to you Dev. I explained in the email, but if you have any problems, let me know okay? Far as I've been told, the forms haven't been modified of late, and the Dispute Resolution Form (as well as Procedures) should be the one(s) currently in use.

    Hope it turns out in your favour.
    got em. replied by email.



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    Pinababy69 (22nd December 2009)

  8. #15
    nitro is offline Banned User - multiple forum accounts - psychotic troll
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    Quote Originally Posted by Jasminebed View Post
    The high-handed way 888 and the Cassava group deals with bonus w*ores is appalling, and I'm glad when players bring their problems here so that people know how they treat their bonus w*ores.
    ...is what you're trying to say.



  9. #16
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    Quote Originally Posted by Pinababy69 View Post
    Hi Dev, 888 are governed by the GRA (Gibraltar Regulatory Authority). You can file a dispute with the Gaming Commissioner there. The GRA were instrumental in getting that whole Lucky Ace mess straightened out. They do take complaints seriously, and are one of the better licensing jurisdictions. They are very thorough in their investigation, and I believe the complaint form is quite detailed.

    Here is a link to their complaints page, and the downloads for the necessary forms are at the bottom....and along the left side of the page are links outlining the process. Hope that's helpful.

    http://www.gra.gi/index.php?site=gam...ion=complaints
    derail

    Nice to see you out and about this week. If I don't see ya before Xmas have a wonderful holiday.

    /derail
    Waiting on something interesting



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    busby is offline Dormant account
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    I had a similar problem with Littlewoods casino - part of the 888 group - a couple of months ago. They sent me an email inviting me to participate in their happy hours promotional event and when I did, they confiscated my winnings saying I was abusing their bonuses.

    I did complain to eCogra and sent them an email advising them of this. Within 24 hours they had returned all my funds "as a gesture of goodwill". So I think just the threat of eCogra will get you your money back.



  11. #18
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    Quote Originally Posted by busby View Post
    I had a similar problem with Littlewoods casino - part of the 888 group - a couple of months ago. They sent me an email inviting me to participate in their happy hours promotional event and when I did, they confiscated my winnings saying I was abusing their bonuses.

    I did complain to eCogra and sent them an email advising them of this. Within 24 hours they had returned all my funds "as a gesture of goodwill". So I think just the threat of eCogra will get you your money back.
    I was a VIP player at Littlewoods when it was using Cryptologic software. I deposited THOUSANDS with them, and withdrew similar amounts. I played quite a few table games, including Blackjack and 3 card poker, staking 50, sometimes even 100, per hand. As soon as they moved over to Cassava, they saw no further deposits from me. Instrumental in this was their high handed attitude, and long reputation of manipulating "loopholes" in the laws governing online gambling to screw over players merely because they won.

    By "loopholes", I mean things like the DELIBERATE flooding of the market with disguised "white label" skins, and the use of terms that CANNOT be complied with.

    Many players are told:-

    Please refrain from opening further accounts with sites owned and/or
    operated by Cassava Enterprises (Gibraltar) Ltd.
    Yet Cassava REFUSE to provide a list of sites that come under this rule, yet their marketing is so aggressive than it is inevitable that players banned under this rule will receive an invitation from a disguised skin, and will be mislead by support into believing they are eligible.

    Remember, Cassava once DENIED they had anything to do with Lucky Ace, but were forced to admit they actually OWNED Lucky Ace once the GRA got involved, and the fallout was all over the internet.


    It is quite possible that DEV DOES have another Cassava account somewhere, perhaps from long ago, and at a disguised skin. The multiple poker accounts may also have been an issue, even though support said they were not. In short, it seems support were only interested in getting him to keep on depositing and playing, even though he was holding back because there seemed to be a problem getting confirmation that his documents were OK. Support were made aware of this, but were deliberately using "hard sell" tactics, now BANNED here in the UK, by making offers which were "only valid RIGHT NOW". I have had this tactic tried on me by another casino group, even though they too were eCogra sealholders (Grand Prive). Players should NOT turn off their personal "rogue detector" simply because a casino bears the seal of a reputable organisation. Many WILL try things they KNOW are not permitted, knowing that they are unlikely to get caught. When they DO get caught, they usually say it was a "clerical error", to which the obvious reply is WHY did it take a complaint to the likes of eCogra and the GRA to reveal a simple "clerical error". The obvious conclusion to draw is that it was NOT an error, but an exercise in deniability - get away with what you can to make profit, but always ensure there is the "get out" of deniability if caught.
    Trust me, I'm a weatherman.



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    heador112 (28th December 2009)

  13. #19
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    Cassava is a rogue opeartion and it seems that players often have locked Accounts if Blackjack relatet bonus abuse is found .

    The 888.com group may attract alot of bonus abusers since Blackjack is allowed and the Playthrough is low .

    If they have a problem with that they should change the terms but not confiscate Player funds
    Last edited by heador112; 28th December 2009 at 08:57 AM.



  14. #20
    DEV
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    *THE BIG UPDATE*

    After warning them about complaining to ecogra and GRA as advised here, I got this email from them.

    But before you read this keep in mind that its the same team which had already responded many times before with emails like "All decisions are final and your account will never be unlocked".

    I would also like to add that I actually didnt/couldnt complain to ecogra as they were closed over the holidays. I was in the process of contacting GRA but got help up cos of the festive season. So no one actually contacted cassava on my behalf.

    Once you have read the email stated below you will understand why I mentiond all this.

    Dear ______________,

    I am Lionel L. from the Operations Department at Cassava Enterprises
    (Gibraltar) Ltd, which is part of the 888.com group of companies.

    I am contacting you in regards to your Casino-on-Net account, more
    specifically, your sent documents, dated between 12/1/09 and 12/2/09.

    _______, upon the initial review of the requested documents for the
    purpose of verifying your Identification, a decision was made to not
    accept these items due to what was considered as irregularities
    associated with them. For the purpose of maintaining the integrity of
    our Security checks, I am afraid that I cannot disclose any details as
    it relates to the assessment of documents as received. However, based
    upon a recent further review of your Casino account and in consideration
    of reinstating your membership, I will sincerely like to offer you the
    opportunity to finalize the Security check and regain complete access to
    your account without restriction.

    Please note, that in order to complete the above process, we will
    require a supporting Photo ID, which the alternative in this case will
    be a Passport, reflecting the Photo page inclusive of Bearer details.
    Dilpreet, your Casino account has been reinstated with certain
    restrictions still in effect until the requested Passport has been
    received and verified. This will allow you to utilize the "Upload your
    Documents" feature, thereby allowing for faster processing of the
    document, resulting in the restrictions being removed and your account
    upgraded.

    In addition, upon the process being successfully completed, I will like
    to offer you a special 30 GBP as recompense for your inconvenience.

    Please notify us via email operations@cassava.net after you have
    uploaded the document, you will receive a response updating you
    accordingly.

    Thank you for your anticipated understanding and allow me to offer my
    sincere apology once again for the inconvenience caused.

    I await your response.

    CONCLUSION


    I sent another ID and they verified quickly. But all along I have been asking for a reason for my account closure. I even said that I will be happy to send more docs for verification if they want but the reply to that was "No need. All decisions are final." They had my driving licence, utility bills, passport, you name it. They can push the button whenver they want without any reason or explanation. They are happy to freeze you funds and hope you dont complain too much. I wonder how much they have made from this rogue behavious already. And even if you do complain, be prepared to be bombarded with "all decisions are final" emails, with no explanation still.

    The 30 bonus doesnt even come close to compensating for all the stress.

    Furthermore, the multiple pay account we had been dreading about was never the issue cos they cleared me at the start (see email in OP).

    And as far as bonus abuse is concerned, I can understand casinos bonus banning you after noticing that you only deposit to take advantage of reloads, etc. But sign-up bonus? Why even have a sign-up bonus if you wont allow people to take advantage of it?

    Will I recommend them to anyone? Never!

    OH and thx to everyone for the advise and hope this update will warn people who are thinking of playing at 888 and other casinos in the group. Better yet, maybe people will stop playing there and wil teach cassava a lesson but I doubt they care about us. They can freeze funds of existing users whenever new sign-ups start dwindling.



  15. The Following 2 Users Say Thank You to DEV For This Useful Post:

    Jasminebed (11th January 2010), Pinababy69 (10th January 2010)

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