32 red and m/gaming (merged thread)

[suzy1975]

Has anyone ever noticed that when a m/g casino has a problem they say they have to contact there software provider, well i for one think this is a crock to be honest as my money is not with the software provider, it is with the casino i am a member of. M/G then always reply "it played out properly" or "it was within the parameters of the game" when it is all a bunch of b.s. as we have seen it play out and what did and did not happen, in fact i am interested to know if anyone has ever had m/g admit an error!!! I am now left in a position where the casino i am a member of and have over 46000 spins this month in and i think is great but i am having to leave it because of errors through m/g who keep insisting it is my serverbut my server is fine every one of them 46000+ spins but they seem disinterested in this fact. I also see that there jackpot thermometers are suspect as i was on the kathmandu slot and the thermometer was at 999.0 and i won it twice including once at bet max and it has still remained there for over 5 weeks (why would that be) I would be interested if any microgaming employee would speak to me but they dont deal with the public at all so why on earth should we be forced to wait for these people when something goes wrong............anyway give me your feelings on this plz.

[suzy1975]

okay dokey, where to start....mmmmm. i am at this moment a member of 32 red and would like to make this much clear before i do this thread that i have been treated more than fairly by all of their staff since i joined them, especially Steve Finnan who has been approachable and as honest as the day is long with me and as i have hearing difficulties he has been very patient also....now to the bad part, microgaming have caused me nothing but grief recently with getting kicked out of tournaments and games that do not appear to play out properly from my side and on a few occasions 32 red has sent these issues for investigation and never in all the dealings i have had with them has microgaming admitted any faults or wrongdoing,also their payouts seem to have taken a nose dive recently, but i suppose that could be luck. Why should a world class casino like this have to put up with this is beyond me and i think at very least they M/G) should be contactable by the public as our hard earned is going through their software and they are losing good casinos, loyal customers as everything is within the parameters of the game and the game played out correctly, never goes wrong no matter what(strange) anyway i had my thoughts of leaving the casino and going elsewhere but why should i? I like the casino, they treat me fairly and all in all i would struggle to find another as patient, Please has anyone else faced these problems or similar with m/g casinos or maybe ....just maybe its me.(lol) let me know what you think pleeeeeeeeease

CHILL TIME

[lauram]

I had some major problems with gaming club casino. Same thing with the tourneys, I would buy in then after a few spins booted. Few of the games spun weird for me also. Sent a few shots away, tech opened a chat box walked me through some issues but to no avail. Then as they added new games downloads would not add in. During one session i kept getting booted out of a game i was playing. Got fed up deleted casino. Customer service was great on this they put my money into instadebit 20 minutes after my chat with them. A few months later a few of the guys on here helped me with my computer and poof problems are solved. Gaming club sent me free chip for downloading again and off i went. Now as far as the tourneys go, I also get the old boot now and then. But never as of now on a tourney i have paid for or added money into.
Maybe one of the guys could answer that for me. Is it if there is cash involved in a tourney you are playing on a different part of their servers?

If you want message me and i will message you back on what i had done to fix this problem. I use windows 98. Nvidia card.

[suzy1975]

[Max says: here suzy is making reference to an old thread: Bye Bye 32Red.]

Hi to all

I just said Bye Bye to 32 red guys. I was not lucky there. I was playing nearly one week and nothing came out there from the slots. The games are too too difficult not as any other MG casinos .Iam not posting to compaint about them, maybe just a luck and good luck to other players. I have asked the chat suport who are very nice to close my account definitively .It is no sense that such casino have this kind of support but the games are ????.I prefer not to accuse them.

Nicole may i say i have had my problems with 32 red and as an avid fan of them i also was about to close my account during a bad run of luck but i assure you they have the best support staff in the business and your luck will change, so give them another go and im sure you will find it does even itself out.

[suzy1975]

I closed my account at 32Red a few weeks ago for a couple of reasons, the main one being their conflicting and very poorly written T&C's and banking software.

In brief - the bonus T&C's said you cannot withdraw until you play the bonus through X times - fair enough. However, when the banking facility states that you can 'withdraw real money at any time' it becomes a problem. I deposited £100, got a small bonus, won about £400 soon after and couldn't withdraw because of the bonus, even though I didn't use the bonus funds and won with my 'real' money.

Their explanation for this - 'We plan to implement afterwager bonuses, that is why this text is live'...or in not so many words because they struggle to explain such a cock up to someone who understands these things.

So, 32Red, not the best...they won't be seeing any of the £2k winnings I've had off them any time soon, not until they hold their hands up to a mistake and correct it. I bet if I logged in now the banking facility would still state the same T&C's...


Edit:

• Your Bonus Balance CANNOT be withdrawn.

• It can only be used to place wagers.

• Your Cash Balance may be withdrawn at any time.

• As you meet the required playthrough requirements, credits will automatically be transferred from your Bonus Balance to your Cash Balance.


Oh look, they ARE still live. Nice one 32Red...I suggest everyone jump on the band wagon here and make the most of this mistake, maybe then they will realise just how conflicting their T&C's are...they still owe me over £400.

Rhyzz i too have had problems with 32 red but always found that they went the extra mile to assist me, that said you state they wont be seeing any of the 2k i won......so its a crap casino with great payouts you sound a little greedy to me where you want the whole pie and not just a piece of it.

[Pinababy69]

Suzy, this thread is over a year old, and the OP hasn't been around here in ages. Can you check the dates on threads before you post in them, if you've found them through the search function.

[Cassa]

Nicole may i say i have had my problems with 32 red and as an avid fan of them i also was about to close my account during a bad run of luck but i assure you they have the best support staff in the business and your luck will change, so give them another go and im sure you will find it does even itself out.

I joined 32 red last week & had no luck at all either, I won't be going back, $100 & not even a win over $5 or free games either. The original post is nearly 12 months old & this casino is still not paying out makes you wonder, lol.

[suzy1975]

i wonder if i am the only person this has happened to, Every day i defend 32 RED but no more. I loved the casino and their staff however i just spent a whole month building up a slots bonus with the slotmeister comp. and did 48500 spins in that month to receive a 125 pound bonus. I go on the slot and the usual small bets @1p -4p per line bring bonuses galore with no major pays.(fair enough) i gets to 130 pounds and put my bet up to 10p and boom.....guess what....no more wins or bonuses down to zero, if this was the first time this sequence of events happened i would say fair enough however this is the 4th or 5th time i have put my bet up on different games and been slaughtered. On the phone i get the usual your payout was 62% not great but within the parameters of the game and TBO i doubt the 62% is accurate. I obviously dont blame the casino but the software provider who should be struck off(is that even possible) but i feel 32 red may have lost their most loyal customer and defender.

Peace Out Everyone

[winbig]

This has to do with the software, not 32Red...and don't smack me for defending them, cause I can't even play there...just an impartial observer

Maybe a title change is in order?

[Simmo!]

I'd add that if you were playing say a 20-line slot at 10p a line with a bankroll of £130, and it is a medium or high variance slot, it doesn't take much of a bad streak to get through that. My advice would be play low variance slots to compensate.

Understanding how to balance variance and bankroll is the most important part of a slot players armoury. Along with knowing when to quit lol. That's where I always struggle

Edited: Changed the thread title as a) it's not really a bonus issue, and b) it's not really a rogue issue.