Non-Bonus Complaint Bye Bye 32Red

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
Hi to all

I just said Bye Bye to 32 red guys. I was not lucky there. I was playing nearly one week and nothing came out there from the slots. The games are too too difficult not as any other MG casinos .Iam not posting to compaint about them, maybe just a luck and good luck to other players. I have asked the chat suport who are very nice to close my account definitively .It is no sense that such casino have this kind of support but the games are ????.I prefer not to accuse them.
 
Last edited by a moderator:

Rhyzz

Full Member
Joined
Jan 4, 2008
Location
United Kingdom
I closed my account at 32Red a few weeks ago for a couple of reasons, the main one being their conflicting and very poorly written T&C's and banking software.

In brief - the bonus T&C's said you cannot withdraw until you play the bonus through X times - fair enough. However, when the banking facility states that you can 'withdraw real money at any time' it becomes a problem. I deposited 100, got a small bonus, won about 400 soon after and couldn't withdraw because of the bonus, even though I didn't use the bonus funds and won with my 'real' money.

Their explanation for this - 'We plan to implement afterwager bonuses, that is why this text is live'...or in not so many words because they struggle to explain such a cock up to someone who understands these things.

So, 32Red, not the best...they won't be seeing any of the 2k winnings I've had off them any time soon, not until they hold their hands up to a mistake and correct it. I bet if I logged in now the banking facility would still state the same T&C's...


Edit:

• Your Bonus Balance CANNOT be withdrawn.

• It can only be used to place wagers.

Your Cash Balance may be withdrawn at any time.

• As you meet the required playthrough requirements, credits will automatically be transferred from your Bonus Balance to your Cash Balance.


Oh look, they ARE still live. Nice one 32Red...I suggest everyone jump on the band wagon here and make the most of this mistake, maybe then they will realise just how conflicting their T&C's are...they still owe me over 400.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
Dont blame you i did the same at eurogrand casino last week got tired of deposit after deposit and them chatting while your playing and nothing paying never once a withdraw in 3 months with many deposits
 

zman

Dormant account
Joined
Apr 10, 2005
Location
Home
Hi to all

I just said Bye Bye to 32 red guys. I was not lucky there. I was playing nearly one week and nothing came out there from the slots. The games are too too difficult not as any other MG casinos .Iam not posting to compaint about them, maybe just a luck and good luck to other players. I have asked the chat suport who are very nice to close my account definitively .It is no sense that such casino have this kind of support but the games are ????.I prefer not to accuse them.

How can you complain about a site if your not winning? :rolleyes:

I closed my account at 32Red a few weeks ago for a couple of reasons, the main one being their conflicting and very poorly written T&C's and banking software.

In brief - the bonus T&C's said you cannot withdraw until you play the bonus through X times - fair enough. However, when the banking facility states that you can 'withdraw real money at any time' it becomes a problem. I deposited 100, got a small bonus, won about 400 soon after and couldn't withdraw because of the bonus, even though I didn't use the bonus funds and won with my 'real' money.

Their explanation for this - 'We plan to implement afterwager bonuses, that is why this text is live'...or in not so many words because they struggle to explain such a cock up to someone who understands these things.

So, 32Red, not the best...they won't be seeing any of the 2k winnings I've had off them any time soon, not until they hold their hands up to a mistake and correct it. I bet if I logged in now the banking facility would still state the same T&C's...


Edit:

Your Bonus Balance CANNOT be withdrawn.

It can only be used to place wagers.

Your Cash Balance may be withdrawn at any time.

As you meet the required playthrough requirements, credits will automatically be transferred from your Bonus Balance to your Cash Balance.


Oh look, they ARE still live. Nice one 32Red...I suggest everyone jump on the band wagon here and make the most of this mistake, maybe then they will realise just how conflicting their T&C's are...they still owe me over 400.

If you know you have to play a certain WR you need to fulfill it even if its displayed incorrectly in the bank.

Dont blame you i did the same at eurogrand casino last week got tired of deposit after deposit and them chatting while your playing and nothing paying never once a withdraw in 3 months with many deposits

How can you complain about a site if your not winning? :rolleyes:
 

Kenny Lingus

Tard Counter
Joined
Dec 24, 2006
Location
Near Chicago, Illinois
How can you complain about a site if your not winning? :rolleyes:

What are you supposed to do, complain after a large payout?

Or perhaps you should praise them when they F*** you over some made-up, confusing or poorly worded T&C?

Nahhhh, just kidding. All casinos are honest and completely trustworthy. I just wish that I had a couple more bucks to donate to the cause. :D
 

Slotster!

I predict a riot.
Joined
Oct 17, 2004
Location
Location, Location!
Since when did 32 implement the bonus/real balance thing!? :what:

Or am I missing something obvious?

I hope they haven't gone that way... I've not played properly for a while now, but I loved the way that you knew what was in your account was money (if that makes sense?)
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
Since when did 32 implement the bonus/real balance thing!? :what:

Or am I missing something obvious?

I hope they haven't gone that way... I've not played properly for a while now, but I loved the way that you knew what was in your account was money (if that makes sense?)

you are not. the thing is that all mg's banking pages give the concepts behind the ez-bonus wrt cashing out. afaik 32red just puts all your bonus credits in the cash balance and tracks your playthrough "manually".

any savvy player will know by now that virtually all mg's require the playthrough to be done on all bonuses, despite what the banking pages say to the contrary. at least 32red doesn't increase the wr by a factor of 20 for blackjack.

:thumbsup:
 

Slotster!

I predict a riot.
Joined
Oct 17, 2004
Location
Location, Location!
Ah, thanks... So they've just kept the 'standard' MG banking page - hence the confusion.

Jeez... With all that goes on in casino land, this is hardly a 'problem' now, is it.
 

Nicole50

Dormant account
Joined
Sep 13, 2006
Location
Netherland
How can you complain about a site if your not winning?



Hi Zman. I think I did not wrote any bad words here at the site about 32red . You seem not happy with my complaint against them. This is my own experiences with them and if you are winning there then good for you.

I guess this is forum where player can get advises from other players and members in hope he or she will be convinced over any casinos. Or maybe are you the 32red advocate here ?

When you enter the forum just take a look at :

CASINO WATCHDOG AND PLAYER ADVOCATE SINCE 1998.


This title at this forum have manning I think.hope you understand.
 

bryand

Beach Bum
Joined
Jan 9, 2008
Location
Just Across the Hudson River
Just my observation: As has been previously pointed out by the moderators that english is not the first language for many members which causes some confusion especially when humor and sarcasm is used. It doesn't appear to me that any post in this thread was intended as mean spirited.
 

zman

Dormant account
Joined
Apr 10, 2005
Location
Home
Just my observation: As has been previously pointed out by the moderators that english is not the first language for many members which causes some confusion especially when humor and sarcasm is used. It doesn't appear to me that any post in this thread was intended as mean spirited.

I will just be out right funny next time then :lolup:
 
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