32 red and m/gaming (merged thread)

[chuchu59]

Has anyone ever noticed that when a m/g casino has a problem they say they have to contact there software provider, well i for one think this is a crock to be honest as my money is not with the software provider, it is with the casino i am a member of. M/G then always reply "it played out properly" or "it was within the parameters of the game" when it is all a bunch of b.s. as we have seen it play out and what did and did not happen, in fact i am interested to know if anyone has ever had m/g admit an error!!! I am now left in a position where the casino i am a member of and have over 46000 spins this month in and i think is great but i am having to leave it because of errors through m/g who keep insisting it is my serverbut my server is fine every one of them 46000+ spins but they seem disinterested in this fact. I also see that there jackpot thermometers are suspect as i was on the kathmandu slot and the thermometer was at 999.0 and i won it twice including once at bet max and it has still remained there for over 5 weeks (why would that be) I would be interested if any microgaming employee would speak to me but they dont deal with the public at all so why on earth should we be forced to wait for these people when something goes wrong............anyway give me your feelings on this plz.

When we moan about these things, the standard answer will always be 'the games were played properly or' there is nothing wrong with the software'. The difference between a casino who treasures your business and one who does not is whether there is a full stop right behinf the standard answer. We players are human and get frustrated losing deposit after deposit. A good casino, while still replying with the same statements will take a look at your recent play and if deemed poor will offer consoling words and some freebies. This is a surefire way of at least temporarily retaining the customer.

The results will not always go on the side of the player otherwise the casinos will go broke. However, we play for entertainment mostly and if any casinos just remark that there is nothing wrong without doing something extra, then it's time to stop patronising them.

[funky_seagull]

Guess it's not just microgaming who are condescending fuckers...

The way the industry seems to regard players like they're an annoyance is sad. They forget that it is because of players they have a job and a business. And if everyone stopped playing, they would be queuing up in their local jobcentre or declaring bankruptcy.

Maybe the players should be shown some respect, by both the software provider and the operator. Treating us like we're stupid and annoying is not a good way to do business. After all you are skanking us with your house edge, at least give us the courtesy of showing some respect whilst you fleece us, it does take the piss when you show little regard for the players like they are dumn and just there to fill your coffers.

[vinylweatherman]

A tad harsh I think.

*I am not a rep for MGS and don't speak for them, this is just my personal opinion, based on my experience in the industry.

While I understand the frustrations of waiting for resolution, and going through what seems like endless channels to get queries resolved, I think it's a bit unrealistic to expect a company like MGS to open up communication channels straight to the end user.

Can you imagine how many queries they would get about "irregular game-play", "X game is rigged", "Check-this-check-that" from every player that deposits $50 into an MGS casino? On top of that, I would expect the bulk of the queries they would get would be things they have no control over, that are handled by the operator - "Where's my bonus?", "Cash-out hasn't arrived" etc.

Sure, the group (forumites) over here at CM are well educated in things gaming, and would know the difference, but remember, not all players that happen onto an online casino are lucky enough to come from an informative board such as this and some others around the net, and in fact, the percentage that do, is probably a lot smaller than you think.

I think having operators as a "screen" so to speak for legit queries in unfortunately the only way to go, but as mentioned above, they don't have all the answers either. Some queries just HAVE to go to the Software provider. Insisting that the operator help you with those, is like trying to pour water out the proverbial rock. There are just some things that your average CS center do not have access to, and believe me, not being able to help an impatient customer is no picnic for them either.

The system is far from perfect, but it's the only realistic one at the moment.



Regards,
Schalk

We are not (generally) talking about minor issues, such as "where's my bonus", but what are definitely software related issues.

For example, there has been a problem with the Clearplay bonus SOFTWARE that can sometimes FAIL to "zero out" WR when a player busts, logs off, logs back in, and deposits. This is most certainly NOT one of those trivial problems coming from players who do not understand the games. In fact, a MAJOR complaint was made by a player about being on the receiving end of this MGS bug, and this, I believe, got referred to eCogra because the operator did not come back with a satisfactory solution. Despite this, MGS STILL THINK "nothing is wrong".
This bug STILL exists, and manifests itself when a player zeroes out, but later cashes in comp points, or receives a free chip. Under these circumstances, WR is WRONGLY carried over from a previous bonus even though they have zeroed out. The CORRECT thing that should happen would be a FRESH WR being set, based ONLY on the amount of the free chip, or redeemed comp points.

Many players (me among them) believe all the problems with MGS tournaments are down to MGS themselves. I believe this because problems suddenly appeared after a lobby update that deleted the tournament games, then reinstalled them all over again (WTF). The weekend that followed this update was the biggest fiasco for MGS tournaments, with them being forced to extend the $20,000 weekender by 2 more days because so many players were unable to get it to work - yet the previous weekend ran smoothly, as did the weekends before that.

My 2006 example shows how the arrogance of MGS lead MiniVegas to be dropped into the rogue pit. They were faced with a bug that made some SLOT games pay over 100%, guaranteed - but only on NEW accounts. Clearly, locking accounts and confiscating winnings from players who broke no rules, took no bonus, and played slots, and were NOT using a fake ID, or stolen funds, is pretty much a guaranteed ticket to the rogue pit.
Had this "slot system" not been so widely known, it would STILL be up & running, and no operator would have a clue.

As players, we see MGS acting within WEEKS, and fixing this bug that affected CASINOS, yet bugs that affect PLAYERS just don't get looked at, let alone fixed, UNLESS we players create a big stink - which is why so many threads are appearing about this, in an effort to get MGS to give a &^%$, and start looking into these bugs, and rolling out fixes, as well as new games.

[suzy1975]

Just been on 32 Red and yet again left with the feeling that i had been s****ed over once again!!!! Every time you raise your bet it happens. I know this will not be a popular thread but hey, i can only say what i see. I was on 9x10p bets at the beginning of the week and 125 pounds gone in 20 minutes and not a single solitary bonus. On today and 82 pounds at 9x5p on break da bank again and receives a bonus of just over 17 quid. Then the slaughter began....All the way from 78 pounds to 5 pounds i received 2 bonuses each paying 1 pound, for 20 spins with a 5 multiplier at least is atrocious. On 2 occasions as well. I then at 5.00 drop my bet to 9x2p and lo and behold in drops the bonus and it pays 30.70, so up i go again to 9x5p and no more bonuses. The casino gave me the usual B.S about although it was a low payout percentage it was within the parameters of the game. Tried my best to reason with customer support and to be honest (i am deaf but they must be blind if they can not see there is something wrong here) Anyway the finale is i will never play here again and as an avid defender of this casino on this site i am left feeling bitter towards them as they now want nothing to do with it. I will post the email i received from them in reply soon as it is quite funny really. Am i the only one who has had these problems at microgaming and can any1 recommend a good rival software casino for me please.

[Pinababy69]

Suzy, I understand you're frustrated and want to vent. That's fine, but do you think you could keep it all in one thread, if it's related to MG and/or 32Red? There are four threads just in this section here alone, all about the exact same thing. No need to start a new thread, when you're talking about the same thing.

http://www.casinomeister.com/forums/...r-replies.html

http://www.casinomeister.com/forums/...-m-gaming.html

http://www.casinomeister.com/forums/...d-payouts.html

And this thread was well over a year old, and you posted in that one as well, bringing it back up to a current page:

http://www.casinomeister.com/forums/...bye-32red.html

[dominique]

As affiliate, I can compare the performance of casinos based on wins by a group of players, rather than an individual.

Micros appear still pretty steady to me as far as wins paid out.

In Rivals, the 400 group casinos appear to consistently pay out enough wins to wipe out my comissions and they are popular. Also very popular is Slotocash.

There are a lot of newer rivals and I don't have enough of a player base there yet to pass judgement. It takes several months to get enough of a sample. Also, sometimes a casino can be perfectly fine but I never get enough players there to draw any conclusions, maybe because of the look and feel of it that people don't like, or a stupid name or something unrelated to actual performance. So, while I take these statistics in consideration when choosing casinos to list, they are to be taken with a grain of salt.

Why do I choose casinos that pay out more wins and less comissions? Nothing selfless about it, happy and wealthy players play more. In the end, the more you win the more money you have to spend and it all balances out with everyone being happy in the end.

These observations are merely on wins paid out, no breakdown as to whether it is one huge winner or many smaller winners. They also do not include important things like customer support and payout speed. However, popularity is somewhat of an indicator of how well players are treated.

All of that said, as player I have seen the trend too, that higher bets will cause less hits. There is just no telling if it's coincidence or not. There are times when high bets still hit big wins...no matter where I play, it all still seems streaky. Same thing in Land casinos, too. Some days I just can't seem to hit a thing, and some days I am gold and can do no wrong.

Breakdabank is high variance - I like high variance too, the wins can be phenomenal - but far and between. When your bankroll gets lower, move to a low variance slot. I only play high variance when I am still flush...

[maxd]

Suzy, stop posting this complaint of yours all over the boards! That is called billboarding and it is not allowed. One thread is enough. If you can't make you point there then it's your point that is the problem.

As of now you are on the Moderated list, meaning your posts must be approved by one of us moderators before they will appear on the boards. And I'll tell you right now, further posts on this subject will only be allowed in this thread. You will not be permitted to start more threads on this subject.

[thelawnet]

MGS have NEVER admitted that there was a problem at all, but left individual MGS casinos to take the hit, and the resultant loss of perceived integrity for voiding winnings for nothing more than claims of "illegitimate play" on slot games - something that any player knows should be impossible because of the very nature of slots.

A number of casinos proved the case further by pulling the slot game implicated, and as we know, MGS Viper casinos NEVER drop an OLD game, they just get more NEW ones.

Which game was dropped?

[Simmo!]

On today and 82 pounds at 9x5p on break da bank again and receives a bonus of just over 17 quid. .

You couldn't find a higher variance slot if you tried! Even "Isis" isn't as risky as this one! You should really look for low/medium variance slots and play those on a small bankroll. It's no wonder you go broke quickly Suzy.

Bit of a plug but I hope I'll be forgiven as I don't know where else you'll find this, but I have broadly categorised a whole load of slots into variance groups at www.slotjunkies.info. It's not up to date on newer slots for reasons beyond my control, but a good starting point.

[vinylweatherman]

Which game was dropped?

......