Casino Grand Bay reneged on crediting bonus to my account !!

[RobWin]

I have been playing over at casino Grand Bay now for several years, but NO MORE after this BS I was told by Floyd in chat awhile ago...they advertise a 50% match bonus for deposits made on Monday as you can see from the pic I have included here. Now this window that the pic is made from pops up when you open up the casino software. So I decided great, sounds like a good deal...so I made a $100.00 deposit and lost it real quick.

So I wait awhile and check back to see if my $50.00 bonus has been credited yet, but to my surprise it has not ...so I open up live chat to ask why and get the pleasure of speaking to some A##H*** named Floyd who was no help at all...I promised Floyd that I would let all my buddies over here at Casinomeister know how a good, long standing customer gets treated by the Grand Prive Group......so I have included the chat transcript and also the screenshot of the bonus promotion for your viewing pleasure...

In my opinion this is just plain and simple False Advertising and Bait to get customers to deposit on certain days and then deny them their bonus...Total BS IMO... I believe any casino group that wants to play this game should go on the ROGUE LIST faster that I can say..."Just Got Screwed" !!


Casino Grand Bay Chat Log Sep. 01, 2008
Please wait for a site operator to respond.
You are now chatting with 'Floyd'

Floyd: Hello and welcome to our Live Chat service.We must verify you for safety and security reasons before we proceed.

Floyd: Kindly provide your full names, complete home address (for cashins), full phone number, date of birth and your registered email address.

Robert XXXXXX: Hi, I just wanted to check and see how long it would be before I received my 50% match bonus for my $100.00 deposit earlier ?

Robert XXXXXX: Robert XXXXXX Full Name and Address omitted

Robert XXXXXX: Email address and phone number omitted

Floyd: I have reviewed your account and you have been excluded for the promotions list.

Robert XXXXXX: Really ? Why is that ?

Robert XXXXXX: It said all Loyalty Flush members would receive a 50% match bonus on Mondays

Floyd: It means that your bonus claim has exceeded 40% and you do not qualify for any bonus offered at the casino.

Floyd: Your account gets monitored by the promotion department and they will add you back on the list once your promotion ratio balances with your deposits.

Robert XXXXXX: Jeeze, I can't even remember the last time I have received a bonus from you guys, you advertise in the pop up news message when I open the casino software that on Mondays you will receive a 50% match bonus...it does not stipulate anything else

Robert XXXXXX: When is the last time you show that my account received a match promotion ?

Floyd: Yes the pop up was programmed to appear on all the casino,but if you do not qualify you will not be able to claim it.

Floyd: Your account was excluded from 02 July 2008.

Robert XXXXXX: Heck, thats the main reason I deposited with you guys today...I could have deposited elsewhere and received a bonus

Floyd: I see

Robert XXXXXX: Why on July 2nd ?

Floyd: That is the time the system picked your account for exceeding the 40% ratio.

Floyd: Detected the 40% ratio in other words.

Robert XXXXXX: Well hell, if thats the way you guys are going to treat a long standing customer with what I consider to be false advertising then just go ahead and close my account then,

Floyd: Ok it will be done.

Robert XXXXXX: Thanks, I will let all of my buddies over at casinomeister know too how you guys treat your good customers

Floyd: You are welcome.

Floyd: It has been a pleasure assisting you.

Floyd: Your account has been locked as per your request,is there anything else I can assist you with?

Floyd: Due to the lack of response from your side the chat will be ended in approximately 10 seconds.


What great customer service !! Wouldn't you guys agree...

[ballysdb]

I used to like to play there until they locked my account a few months ago because I'm from NY.

I have to say that when I spoke to them via phone or live chat, I feel like they gave very programmed responses. I had 955 (or close to it) loyalty points and I asked if they could bump me up to 1000 so I could play with $10.

They refused. I also told them I was a long time member and that I would tell everyone here about their lack of concern for loyal players.

[bb28]

IMO........Grand Prive has the most inept customer service that I've ever dealt with or at least that has been my experience with them.

[suzecat]

Holy Crap Rob!!!! You know, some of us suggest not playing with bonuses.....at all.....kinda hard for a casino to refuse you something you don't ask for............they sure are good at refusing stuff you DO ask for... Regrettably Americans are spoiled with US laws re bait and switch, false advertising, etc......I guess not all countries have those laws.........maybe we should do a poll?

Appreciate the heads up though............if I plan on winning I'll be sure not to do it too much!

[chuchu59]

Rob,

This is utter BS from these clowns. BTW, the part I like best was the bit where you said that you would inform all your CM buddies (including me hopefully) of this. You said this after you requested the closure of your account against many others who usually use this as a threat to obtain bonuses.

[SlotMonster]

It seems absolutely unethical and unfair behaviour!
And that's why I had always asked support if I qualified for the bonus or not, before deposit! Now I'm playing without any bonuses.

[RobWin]

Thanks for the responses here guys and emphasizing with my situation, I really just wanted to let all of you know just in case...if they will pull this kind of S*#@ with one of their long time customers like myself then they will do it to anyone...Total BS IMO...

[winbig]

That's horrible......even more so that they closed your account without even trying to keep you around. I wonder if the manager even knows that this is happening.

[RobWin]

That's horrible......even more so that they closed your account without even trying to keep you around. I wonder if the manager even knows that this is happening.

Hmmm, that's a good question there Win, I'm not sure...but one thing for sure is they will not get any more thousands of dollars of deposits from me for this kind of service...can you believe that, over a measly $50.00...

[RobWin]

Well at least they are not an Accredited Casino here, that is one thing on the up side for sure...