Imperial Casino Encourages $1000 Deposit then Modifies Terms

[spooler]

They did the same thing to me.

I had covered about 60% of my wagering requirement at Imperial BEFORE they changeed the terms. I happened to finish the wagering on the very day they changed the terms. I only found out about the change after getting a early cashout warning when trying to cashout.

I emailed them about this a week ago and they did not even reply.

Perhaps they have a clause that legally allows them to pull whatever unscrupulous move they want, but that does not change the fact that what they did is rogue behavior.

If they had any sense of decency, they would have :

1- Notified players of the change (in advance!)
2- Applied the old terms to those who deposited under the old terms (or at the very least considered the amounts wagered before the change)
3- Answered emails about the issue

I can't see how they will say accredited after a stunt like this.
They need to pull themselves together and work something out.

[Komodo]

Originally Posted by spooler

They did the same thing to me.

I had covered about 60% of my wagering requirement at Imperial BEFORE they changeed the terms. I happened to finish the wagering on the very day they changed the terms. I only found out about the change after getting a early cashout warning when trying to cashout.

I emailed them about this a week ago and they did not even reply.

Perhaps they have a clause that legally allows them to pull whatever unscrupulous move they want, but that does not change the fact that what they did is rogue behavior.

If they had any sense of decency, they would have :

1- Notified players of the change (in advance!)
2- Applied the old terms to those who deposited under the old terms (or at the very least considered the amounts wagered before the change)
3- Answered emails about the issue

I can't see how they will say accredited after a stunt like this.
They need to pull themselves together and work something out.

Regarding point 2. Do you actually mean they dont even count the amount wagerered before the change? If not, then its nothing but robbery.
They dont answer my emails, so I dont know my wagering progress.

[vinylweatherman]

If this is true, and the casino is indeed accredited, then the question is why? This tale is a clear violation of Casinomeister standards. The problem is not them ending a promotion early, but changing the terms after the fact for players who deposited under the earlier published terms.
There are an increasing number of ACCREDITED casinos that seem to be behaving badly, this damages the integrity of what it means to be accredited. It is one thing to have an "FU Clause", but entirely another matter when it is routinely used to screw over players who have entered the casino, or a particular promotion, in good faith. In this case, I suspect the CASINO made a very grave error with the initial design of this rather large Christmas offer (15x on BLACKJACK WTF!), and have now realised this, but have decided to correct it by reneging on the offer for players who have already taken part, and not just ending the promotion to new players, as would be the expected actions of a reputable casino.
This badly designed offer should never have made it off the drawing board, let alone passed by management for release to players. To have done this at Christmas only makes matters worse in terms of bad publicity for the casino involved, as it is considered very "bad form" to hijack Christmas to pull such a "scrooge like" stunt.

I get the impression that casinos are firing all the competent staff and hiring fools. It may save a little money, but will make the whole industry look bad in the long term, as these "fools" make one mistake after another, leading to one "stunt" after another as the casinos try to limit the damage, while at the same time trying to hide the fact THEY were the ones making mistakes by trying to pin the blame on the players who took the terms and conditions published at face value, and played in good faith.

[maxd]

FWIW, I have emailed Imperial alerting them to this thread and reminding them of their responsibilities as one of our Accredited Casinos. We'll see what we see.

[Komodo]

It was 30xBonus (15xD+B), not that unusual. The 2 active bonuses I have is the 1000$ 30x and a 45x dec monthly. Also it was a sticky type.
Only unusual thing was the size of the bonus, but we have seen extremely good xmas bonuses before. Party had one last year for example.

[vinylweatherman]

Originally Posted by Komodo

It was 30xBonus (15xD+B), not that unusual. The 2 active bonuses I have is the 1000$ 30x and a 45x dec monthly. Also it was a sticky type.
Only unusual thing was the size of the bonus, but we have seen extremely good xmas bonuses before. Party had one last year for example.

If it was a sticky type, then they really ARE going "over the top" with this. I was under the impression it was $30,000 of play to withdraw the $1000 bonus, which would clearly be a bad promotion for the casino.
If it was sticky, only players with the "balls" to place one $2000 bet on Blackjack to start off are going to break the bank. Perhaps this is what started happening, and they didn't expect this tactic from the players who were offered the bonus.
What they have done though, is to set a precedent, as now players know that they WILL change the terms of an ongoing offer retrospectively, even for players who deposited before the changes were made. It doesn't matter what they do, or say, now, they still did what they did over this Christmas promotion, and they can no longer be trusted not to do the same again should they feel the need to do so.

[mishun]

Originally Posted by vinylweatherman

What they have done though, is to set a precedent, as now players know that they WILL change the terms of an ongoing offer retrospectively, even for players who deposited before the changes were made. It doesn't matter what they do, or say, now, they still did what they did over this Christmas promotion, and they can no longer be trusted not to do the same again should they feel the need to do so.

Let's face it. Most online casinos have gone roguish. Without the Americans they are finished, and they know it. How can a casino payout $42,000+? Without the Americans playing there. Europeans doesn't waste like us Americans. America is the dumping ground. Once Upon A Time these accredited casinos wouldn't mind paying out. Even to multiple accounts and bonus abusers. Now they are doing every trick in the book to take winnings from you. When George Bush signed that bill. It did what it was designed to do. It killed online gambling all across the world. I have been waiting on 5 checks from MG that was sent 32 days ago. Is it worth it to play anymore? HELL NO! I'm bored at the house, so I play. But ONLINE GAMBLING ISN'T FUN ANYMORE! Not only did my president take it from me. But the floor managers did it as well.

[maxd]

Originally Posted by spooler

They did the same thing to me.

Spooler, I suggest you get in touch with GrandVirtualCS via PM (here). She's working on these Imperial issues and would like to help you with yours too.

[NextToYou]

They have some problems with their current allowed games too. I received account specific reload bonus today, and wagered the required amount in current allowed games listed here http://www.everestcasino.com/en/promotions/terms.html (in allowed video poker All American to be exact), but still system gives me a warning about early withdrawal when I try to withdraw now. This was in Everest Casino, which belongs to the same group. So be warned.

I have PM´d the casino rep. here with exact details to take a look at my issue too.

[spooler]

Thanks maxd. I PMed her. I hadn't had an opportunity to fila a PAB yet, and I'm hopeful that it won't be necessary now.

komodo, actually I assumed, perhaps wrongly, from some other post (on another forum) which I now can't locate, that wagering before the change wasn't counted. I realize now that I jumped the gun on that. I guess, the lack of response from support did lead me to bleak expectations. Also, the software provides no way of keeping track of wagering requirements.

I really hope GrandVirtualCS will be able to help.