[CLOSED] golden tiger withholds money, egocra agrees, CM ignores

[spearmaster]

Originally Posted by sandylady

Well, I'm sorry but I did not give my private cell number.

Here's the key. Can anyone figure out why?

[maxd]

Quite! If I wanted to get paid I'd do what was necessary to see it done. These concerns about being casinos "calling me on a daily basis" seem a little inexplicable.

[KasinoKing]

Originally Posted by maxd

Quite! If I wanted to get paid I'd do what was necessary to see it done. These concerns about being casinos "calling me on a daily basis" seem a little inexplicable.

My exact thoughts too.
For 4 grand they could call me every day if necessary!

[chuchu59]

Er,
I wouldnt give them my cell phone number either because other casinos were probably chasing me for the other 20K that I had disputed as credit card charges.

[sandylady]

Hi,

First, I didn't accuse the CM for secret motives; he raised that issue after mark583 post.

I am grateful for both CM and Max for taking their time to investigate into it, I just didn't understand why CM publicly accused me of being connected to other players and this is why I got a little mad. Sorry for that

Second, for 4,000GBP I would give any phone number they want but that's not the issue.

When you register to a casino you have to give your phone number (a practice I find to be very annoying). At this point you do not know yet that 4,000GBP are on stake.

If you give all the casinos your real number - you are in trouble.
If you give them a number you do not use often and then you tell them you have another phone number - you are in a bigger trouble.
Now they have a proof you submitted false info and you can forget about the money.

[chuchu59]

Actually, what is the issue here? Even if the OP is part of a 'gang' who frequently uses bonuses to acquire winnings, she is still risking her own funds unless she is betting on a multi-player game on roulette/baccarat and the players bet against each other. Shouldnt the focus be on whether she has committed any fraud instead of simply denying her winnings because she is connected to fraudsters. If her play had been fair and square the casino should have to prove that she gained a considerable advantage in play by being connected with the group. Incidentally, having connections with fraudsters does not necessarily mean that she was part of the gang.

Meanwhile, I hope that Sandylady can tone down her comments a bit. When things are not going your way, you dont simply bash those who are trying to help you but have doubts they wish to clear. Why should they assist you if you continue with that.

[maxd]

I started doing a bunch of quotes to track the history of accusations and innuendos in this thread but it comes down to this:

If sandylady wants help from us she should understand a few things:

(1) this is a free service we're offering here and we do the best we can. If she thinks that insults about how our services are "useless" and so forth is going to help anything at all she is dead wrong. The end result of such behavior will likely be the exact opposite of what she says she wants.

(2) if the casino says "give us a number where we can reach you" and she does not make herself available then she is not cooperating with the casino and they have no obligation to send out search parties to find her. She _must_ allow them to get in touch with her, by whatever means necessary, or she might as well close the book on this and walk away.

(3) if the casino thinks she's connected to fraudsters then it's up to her to prove her good intentions to the casino and cooperate with them in resolving the issue. No cooperation = no resolution, plain and simple. She, or anyone else, disagrees with the casino's accusations? Tough! They've got a right to protect their interests. Now if anyone can demonstrate that the casino has been unreasonable -- which no one has -- then maybe it's a different issue. So far that's not the case here.

Finally, consider the case from our point of view:
- player asks for help and then repeatedly insults and berates us as we attempt to do what she asked.
- casino tries to contact the player but player is not available. Instead of doing whatever needs to be done to make it happen player comes here and behaves as above.
- overall we spent no small amount of time dealing with this and all we get is s**t and abuse from the player.

Now ask yourself: what incentive do we have to continue helping this player? At this point it comes down to CM's good nature, my desire to do a good job here and our general sense of giving the player a fair shake, whether they deserve it or not.

I STRONGLY suggest that the player be thankful for the help they are getting and cooperate with us and the casino to the best of their ability. Failure to do so is likely going to result in doors being closed that might otherwise have been open to her.

Lastly, I have changed the title of the thread to reflect (a) the fact that we are waiting to hear back from the casino and/or rep, and (b) that "steals" is inappropriate here.

[spearmaster]

Short answer - anyone can give a cell number and pretend to be someone else. This is why they want your land line.

[oldtrvlagt]

This is the "poster child" for casinos wanting documents...sandy for $4000 or pounds I'd give them my land line, my cell phone, my husband's cell, etc.(do you get the picture?). Then maybe the rest of us could cash out $100 once in a while without "feeling" like we've done something wrong...get a grip..it's a &*&^ pile of money!

[ternur]

Someone still uses land lines? I've ran into this headache in the past myself. Haven't used one for years, still some casinos seem to insist this as a reliable piece of information about your identity.

Accepting deposits from a verified source should be enough. Who cares where you live or if you use a phone.

Originally Posted by spearmaster

Short answer - anyone can give a cell number and pretend to be someone else. This is why they want your land line.