[CLOSED] golden tiger withholds money, egocra agrees, CM ignores

[sandylady]

This is my story.

I played Golden Tiger Casino during September 2007, deposited 500, got a 250 bonus and finished with 4,000GBP after I got quite lucky on the tri card poker.

After the request for documents the casino ignored me for some days, told me they need my documents again and again eventually I ended up sending them 3 or 4 times, after that they decided to ignore me.

The casino attitude convinced me to file a complaint with ecogra on October 3rd and it took ecogra 7 weeks to come up with an answer saying my account has been linked to a number of other accounts. (Complete BS)

so, I kept nagging them and here is their new response:

Your account was linked to other accounts and the casino tried on a number of occasions to contact you telephonically to try and establish a valid reason for these links. However each time they tried to call it went straight to voicemail.
There are certain patterns of behaviour that link groups and there are a number of these that you share.
If you are sure that you are not linked to any group, please provide me with a telephone number where the Casino’s Risk Department can contact you and a time that would be convenient to call.

So I did provide them with a number, I even asked if they want me to contact them, but they just told me they are on their way.
3 weeks, no phone call, no replay to my emails, nothing.

PAB?? Well, it seems useless. I PAB 2 months ago, send several reminders but no life sign from Bryan. (hope he is o.k. )

Now what?

[maxd]

Hi, my name is Max Drayman. I've joined Bryan's crew here at Casinomeister.com as the Complaints and PAB Manager.

Let me begin by thanking you for your kind and gracious post. While I'm sure that you didn't really mean anything critical or dismissive when you typed "CM ignores" and that it was all just an unfortunate mistake, I would like to gently point out that if you want someones help it's poor planning to begin by insulting them. Should you find yourself tempted to repeat this approach here at Casinomeister I feel it only fair to caution you that you might not receive such a warm and understanding reception.

Now, let me inquire as to the status of your PAB, shall I? After all, you've asked so nicely.

Regards,
Max.

[jetset]

If you have a problem with the eCOGRA Fair Gaming Advocate's assessment of your complaint, you can appeal it for further consideration by the board of independent directors.

[Casinomeister]

I've already checked into this one and she is connected to other players.

Sandy - I'm not ignoring you. But when I have players who knowingly cheat or break casino's terms and conditions I honestly don't have time for this. I have more important things to deal with.

You already went through eCOGRA - and they told you what you needed to do. I guess you want me to tell you the same thing.

You have failed/refused to give the casino correct contact details and you are linked to a fraud ring.

[maxd]

Ok, given the history and status of this one I'm going to flag it "ON HOLD".

If and when you can verify that you have spoken to the casino and have complied with their requests we can talk again. Until then the issue is inactive as far as I'm concerned.

[Mark583]

This is scary.

Such a long time being ignored and then linked to other accounts.

I use the play charts at the wizzard of odds, i guess me and 1000's who also use the same charts are linked.

I like to play a system (yes i know systems don't work but i have fun playing them) I chip up 1 unit when i lose and chip down 1 unit when i win, i hope no one else uses this system or if i have a big win i could be linked as well

to America for trying to clean up this industry from those who rip off the little guy after a big win and those who cover it up to protect their profits from the links they provide.

[Casinomeister]

This is scary.

Such a long time being ignored and then linked to other accounts.

I use the play charts at the wizzard of odds, i guess me and 1000's who also use the same charts are linked.

I like to play a system (yes i know systems don't work but i have fun playing them) I chip up 1 unit when i lose and chip down 1 unit when i win, i hope no one else uses this system or if i have a big win i could be linked as well

to America for trying to clean up this industry from those who rip off the little guy after a big win and those who cover it up to protect their profits from the links they provide.

So what the hell is this supposed to mean?

This player is connected by indicators that go beyond using some chart from the Wizard. And this player was not ignored - I checked into this as soon as I got this, but found out she's not being as up front as she ought to be. Sorry to be so blunt as to stating I don't have time for this nonsense. That's one of the reasons I have Max on board.

As for your statement "America cleaning up this industry". That's a laugh. They are only trying to protect their gambling entities (track betting, landbased casinos, etc) from outside competition which would sweep the sidewalk with the US based casinos if given a chance. Who has suffered the most are US players since they have no protection whatsoever.

Implying that Casinomeister is covering up something with links?? You make no sense here. I'd appreciate it if you'd get to the point - are you implying that I am making a profit off of this player by covering up something?

[sandylady]

Well, CM decided for some reasons I'm connected to other players.
First, I don't understand what does it mean, I didn't see a clause in the T&C defining what kind of connection between players is not allowed.

What is I have a friend that played at your casino. Does it mean I am connected to other players?

Second, if he knew it right from the start why does Max keep sending me PMs? why did ecogra send me few emails telling me I have to receive this phone call in order to validate my identity?

Third, CM says I'm not being as up front as I ought to be.

Well, I'm sorry but I did not give my private cell number. I do not want casinos calling me on a daily basis. so, I gave them a number I do not use often, they got no replay so they decided I am connected to other players.

That's what ecogra wrote to me that and I am quite convinced that is all there is.

So, I told them they can call me 7pm to 10pm GMT. They did not call.
I asked them for thier phone number, they did not give it.

Their support is horrible, emails are bouncing and even if you find them you don't get a decent replay.

Does the CM have secret motives? I'm not sure, I prefer to think he is just taking the short way, putting the blame on the player -> less headaches.

[Casinomeister]

I gave you the benefit of the doubt - and Max and I are checking into this once more just to be sure. You're pretty much out of line implying that I have "secret" motives.

Members like you really make me wonder why the hell I put up with this crap.

Bottom line is that you are connected to a fraudster ring. You deny it so we're double checking.

[maxd]

... why does Max keep sending me PMs?

(a) because you keep sending him PMs proclaiming your innocence and asking for help, and
(b) because it's his job to look into these things on the player's behalf ... rather like you're asking us to do for you now, no?

I gotta say that you've got a funny way of going about your business. The facts are that the casino believes they have evidence that you are committing fraud and you refuse to make yourself available to them as they require in order for them to confirm your identity details.

In those circumstances your chances of getting paid are pretty low which, of course, is why you turned to us and asked for help, repeatedly. Then you insult us for not doing something for you and imply that we're somehow in collusion with the casino, or whatever.

I don't know about you but where I come from if you ask someone for help and then insult them to their face (more than once I might add) then the chances are pretty good that they'll tell you to take a hike.