Boyle casino\sportsbook - I want my $15,000!

[fdrslss]

--------- this is a copy of my message to PAB section, maybe I get Boyle representative attention here -----------


Hello,
My name is ************. I'm Canadian customer of Boylesports.com (account name with them : ******). I registered at Boylesports.com at mid January and somewhere about 4-5 weeks ago I weeks ago I won quiete a lot of money on soccer betting (I had ~310 multiplayer on my bet, bet size $50). I also won and loose something, so my ending balance when problems started was about $14,500. Then my employer requiered me to move to Europe for 2 years as a contractor (I'm supposed to stay in Netherlands and Belgium most of the time). So, after I found this out I let Boylesports.com know and asked them to update my address to a new one - I will stay at two hotels all the time, one in Amsterdam and one in Brussels. First place to arrive for me was Amsterdam, so operator successfully (!) updated my address to an Amsterdam one. I closed my bank account (as per my banker advice because 2 years abroad is quite a lot) and moved. Then, when I tried to make more bets from Europe Boylesports.com let me know that they don't work with Netherlands and can't serve me anymore (nevertherless, I'm Canadian customer and they have my IDs), I asked to withdraw my money and promised to continue betting when I get back home. After that they requested more documents from me, including proof of bank account closure. Even though, it was quiet hard to obtain it from here, I did it. Then they asked to see bank statememt (statement of the closed(!) bank account) to see their transactions there. Of course, with some help from my banker in Canada I got this faxed to me. Now they have on file my Canadian ID card, my Passport, my credit card copies, 2 of my bank statements, my bank account closure letter. Maybe I missed something still. Last time I heard from them almost two weeks ago, and since then they are giving me some weird responses like " You have high-risk transactions with us", " Your account is under security department review" and so on, and so forth. Although, 2 of my deposit transactions and 2 withdrawals did not seem high-risk to them when I made them over 1.5 month ago (I made credit card deposit and withdrawal and Moneybookers deposit and withdrawal). They asked me a lot of questions, like why did I close my account, why did I make second deposit, why, why, why.. I explained everything very clearly and the only problem that I see now is that I honestly let them know about my move to Europe and now they are simply trying to steal my money and searching for the ways to get rid of me.
Please, help me as I cannot personally influence them and all I did is honestly won money on betting service, that Boylesports.com provide. I do not want to be a victim of this company. Please, PLEASE help me.
Best regards,
Victim customer

[rainmaker]

I would advise you not discuss this case in the forum if you have filed a PAB.

You should also not post your full name with the account name on this forum. For your own safety.




From the PAB section (FAQ) :

Don't post about your issue on the forums: wait until the PAB process has ended before you discuss it on the forums.
inform us as soon as the casino has resolved your issue for you.

[Simmo!]

I would advise you not discuss this case in the forum if you have filed a PAB.

You should also not post your full name with the account name on this forum. For your own safety.




From the PAB section (FAQ) :

Don't post about your issue on the forums: wait until the PAB process has ended before you discuss it on the forums.
inform us as soon as the casino has resolved your issue for you.

Thanks for pointing that out Rainmaker


Removed the posters name from the OP.

[4 of a kind]

Wow... What a surprise, online gaming trying to screw a customer out of 14.5k

I'm sure there is some type of regulations forbidding this type of customer abuse. Contact the gaming regulators in the jurisdiction that's responsible for Boylesports behavior. I'm sure they'll iron this out for you.

Good Luck

[fdrslss]

Wow... What a surprise, online gaming trying to screw a customer out of 14.5k

I'm sure there is some type of regulations forbidding this type of customer abuse. Contact the gaming regulators in the jurisdiction that's responsible for Boylesports behavior. I'm sure they'll iron this out for you.

Good Luck

I've contacted them via phone, they told me to write an email, thats what I did about a week ago. Still no response :|

[Simmo!]

Wow... What a surprise, online gaming trying to screw a customer out of 14.5k

I'm sure there is some type of regulations forbidding this type of customer abuse.

Just for the record and background, because they probably aren't a familiar name to many outside the UK, Boyle Sports are a 20 year old Irish bookmaker with a number of high street betting shops, are sponsors of EPL side Sunderland and official betting partner of the FAI (Football Association of Ireland).

Away from sports, their casino is IGT and they are Alderney licenced.

[3mptyseat]

Just for the record and background, because they probably aren't a familiar name to many outside the UK, Boyle Sports are a 20 year old Irish bookmaker with a number of high street betting shops, are sponsors of EPL side Sunderland and official betting partner of the FAI (Football Association of Ireland).

Away from sports, their casino is IGT and they are Alderney licenced.

IGT = Wagerworks and Wagerworks=Integrity and Excellence in Gaming
So, it goes without saying that possibly the OP needs to gather some emotional strength and muster some more patience, since I am pretty sure this is the first PAB filed against a wagerworks site in over a year(and possibly longer)...

If OP only had been a member here at CM (land where some are free, and most have been betrayed) for a short time before OP filed/posted, OP may have read the real complaints, and OP might realize how lucky OP is for being in a jurisdiction with gambling freedom and moreover, serviced by the wonderful, magical even, ppl at a wagerworks casino.

I just think there maybe a lil more to this than meets the eye and its too bad, if my intuition serves the truth, that a good casino gets even a nano-splash of bad pr.

Then again, it would not be the first time this week that I was wrong. And its Sunday, so the week just started. Point being ---> if there is an issue, I stand corrected and whatnot, and I humbly apologize.

[fdrslss]

IGT = Wagerworks and Wagerworks=Integrity and Excellence in Gaming
So, it goes without saying that possibly the OP needs to gather some emotional strength and muster some more patience, since I am pretty sure this is the first PAB filed against a wagerworks site in over a year(and possibly longer)...

If OP only had been a member here at CM (land where some are free, and most have been betrayed) for a short time before OP filed/posted, OP may have read the real complaints, and OP might realize how lucky OP is for being in a jurisdiction with gambling freedom and moreover, serviced by the wonderful, magical even, ppl at a wagerworks casino.

I just think there maybe a lil more to this than meets the eye and its too bad, if my intuition serves the truth, that a good casino gets even a nano-splash of bad pr.

Then again, it would not be the first time this week that I was wrong. And its Sunday, so the week just started. Point being ---> if there is an issue, I stand corrected and whatnot, and I humbly apologize.

From what I understood you are saying that I fake accuse legit room? I don't mind Wageworks being trustworthy for a long time, but I also don't want my roughly $15k go away simply because I had to move as a contractor to Europe..
I don't hear from them for weeks and when I did I got something like " we are still reviewing your account"

[rainmaker]

From what I understood you are saying that I fake accuse legit room? I don't mind Wageworks being trustworthy for a long time, but I also don't want my roughly $15k go away simply because I had to move as a contractor to Europe..
I don't hear from them for weeks and when I did I got something like " we are still reviewing your account"

Be a bit more humble and patience if you want people to help you.

You are a new member. Comes stumbling in with a complaint about someone stealing your money. You can not expect that everyone will get in a hallelujah mood in your favor. You know, this is your first post.

This does not mean that you don`t have a case.

[fdrslss]

I bet you would not write your last post, rainmaker, with the feeling when someone repped is trying to own you and you can't do anything about it.. Bad feeling, I'd like to say. I would not bother writing a complaint about some $100-500, but $15k is quiet an amount for me you know.