Payout problems at Club World ... maybe not.

[Lucky Loser]

Just a heads up. There seems to be payout problems at Casino World casinos which is very disappointing.

Play at your own risk.

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[chayton]

Casino World??

[Lucky Loser]

eg High Noon, Manhattan Slots, Lucky Red

[Nifty29]

Just a heads up. There seems to be payout problems at Casino World casinos which is very disappointing.

Play at your own risk.

CW.jpg

Hold on a moment.

You haven't described your situation i.e. how long you have waited, which method, docs required etc.

It is totally unreasonable to say "play at your own risk" without providing any information at all.

The chat you posted tells us nothing at all.

[chayton]

eg High Noon, Manhattan Slots, Lucky Red

Club World... gotcha Have you tried contacting the rep here?

[Lucky Loser]

Why ? I have been told they have technical issues and cannot pay. Further they dont know when the issue will be rectified.

I assume this problem affects all players, so hence the warning.

For the skeptical few, I have played at this casino for a couple of years and have been fully I'd.

[chayton]

As much as I love Club World, I personally find their chat reps...ummm I don't want to say unhelpful, but they're sometimes not completely in the loop. I was just thinking that perhaps the rep could clarify this and maybe give you a more definitive answer than the canned response the chat people are taught to say.

[chuchu59]

It seems that the problem stems from a very inexperienced cs staff who seems to know nothing and is complicating the issue. There might be tech issues but the op is putting words in her mouth. This is hardly convincing and I would simply disregard what the op said.

[Nifty29]

Why ? I have been told they have technical issues and cannot pay. Further they dont know when the issue will be rectified.

I assume this problem affects all players, so hence the warning.

For the skeptical few, I have played at this casino for a couple of years and have been fully I'd.

Instead of stampeding to the forums and posting "warning" and "play at your own risk", you could have contacted the rep and waited 24 hours to find out exactly what the problem is.....it may well be something that will be fixed in a few hours, or a day at most. It's certainly not a reason to start raising red flags. Also, you are assuming it is affecting other players - you don't know if it is or it isn't.

A reasonable person would at least give this accredited casino a chance to investigate. Mind you, a reasonable person also wouldn't say "such as what? no money?"

[samoas]

Just a heads up. There seems to be payout problems at Casino World casinos which is very disappointing.

Play at your own risk.

CW.jpg

I have a PM into Tom at the moment in reference to a similar issue. I was going to await his response but now feel compelled to validate I am having the same experience as Lucky Loser right now, so I don't think he is crying wolf, so to speak.

I have saved my chat with Natasha from this morning and will post if this issue is not resolved in a timely fashion.

My story is I won a nice random jackpot over the weekend and made sure all of my documents were verified via chat w/ Karolina on Monday. Was told all was good. Woke up this morning and checked status and my w/ds were reversed. Hmmmph!!! They didn't even notify me and that pisses me off. I detest the lack of communication from CS. I have initiated every single time.

Opened chat, Natasha told me they want to verify my identity with a phone call. She proceeds to tell me ACH is down and suggests I order a check instead. Mind you the limit on a check per week is $2500. My balance is $6400 and I wanted ACH to get the max payout of $4000.

So I called, spoke with Karolina and was told all was now officially documented. I once again inquire as to the ACH issue and am told all is okay but won't reflect until tomorrow since processing is done for the day. I am going to wait and see what happens tomorrow.

I believe I will be paid eventually, however the waiting to find out stinks. Will keep you all posted of the status.

Christine

***editing to verify the issue is with Club World. Maybe change the title LL?