Payout problems at Club World ... maybe not.

[clubworld]

Hi,

@ Lucky Loser – I can see that your withdrawal has already been processed

@ samosa –There are no issues at the moment with ACH withdrawals so I will have to check into why you were informed of this by Customer Services. As you only completed the account verification procedure today I would expect your ACH withdrawal to be processed tomorrow.

Kind Regards
Tom

[samoas]

Hi,

@ Lucky Loser – I can see that your withdrawal has already been processed

@ samosa –There are no issues at the moment with ACH withdrawals so I will have to check into why you were informed of this by Customer Services. As you only completed the account verification procedure today I would expect your ACH withdrawal to be processed tomorrow.

Kind Regards
Tom

I will pm you my chat script with Natasha. Thanks for taking the time out Tom to look into this.

***adding I technically was verified Monday per conversation with Karolina and was told today that you needed phone verification. Not my intent to be snarky here, however I want the facts stated as they transpired! My withdraw was then reversed w/o notification and I was under the impression it was being processed. If a phonecall is required for verification purposes, that is fine however be sure to let the player understand the facts before your CS says your documentation is in order and your withdraw will be processed today!



Christine

[maxd]

Why ? I have been told they have technical issues ....

Because it's part of the Forum Rules which you agree to respect when you signed on here.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

Also, "Warning ..." is too easily confused with an official Casinomeister Warning. And there's the "Casino World"/Club World problem. And it appears that you've been paid after all. Thread title changed accordingly.

[Repro]

I really don't get this...

For about the last year there have been several posts about payment issues at CW. These post are all about delayed payments, but eventually everybody ALWAYS got paid.

I agree it can suck that you (sometimes) have to wait about a week before a withdrawal get's processed/paid, but my experience is that you always get your money.

Of course i hope that CW can always process withdrawals in 1 day, but it's just not going to happen. Be glad they are not Rival

[samoas]

What I believe the primary issue is, as Chuchu stated before, is CS and fellow staff have a communication gap. Their CS is respectful, polite and very professional.God knows I put Natasha through 23 minutes of queries this morning alone, poor girl! This was my first cashout with them so I had loads of questions. I have been around the block.

My docs were all in order and confirmed via chat by Monday 11:00 am per coversation with Karolina, which, mind you I initiated. Btw the w/d was done initially on the 28th of August.

I posted because I believe LuckyLoser wasn't exagerrating when he said there was an issue. I was told that for a fact this morning and have the records of chat to prove it. I did PM Tom 6:00am EST today. He never replied (he was logged in), except for in the forum. I have since pm'ed him my chat transcript early this morning and yet still no personal acknowledgement. He's not a robot nor glued to this website. I know that! I will wait until tomorrow and see what happens.

Is it a minor issue? Possibly. Do I think I will be paid? Eventually, yes. My play at various facilities really is based on the expereinces of long-standing CM members here and their experiences. I have been here forever! I am US, so I expect the worst and hope for the best. LL is Sydney, so I would think things may go a bit smoother for him in the cashout process, hence me verifying what he stated. Also raising my skepticism alarm.

I work in the gaming industry (hore racing) and am in a CS position. Maybe I have higher standards in regard to this situation, however I felt as if I had been deceived after being personally told and believing my cashout was being processed 48hrs+ ago only to find it back in my account w/o an apology or acknowledgement. That is unfair. I am glad I checked and intend to always be proactive wherever I play. I am from the US and fellow US players must be their own advocates.

I do hope this works out and that I am just paranoid from all of the screw overs in the last 6 months. I really truly enjoy playing at Club World. Yeah! a random jackpot win helps. I have been playing online since I signed on here in 2003 (the good ole days of online gaming) and have never, ever once had a bad experience until 2011. I truly credit Bryan and fellow CM members for this accomplishmment. My first chalk it up to lesson learned loss in all these years was with QT's demise. My first negative experience was also with Villento but they did redeem themselves. So please know I have lots of experience in this venue.

Sorry for the rant folks (Christ! I feel like vinyl here!) but I get so pissy when I don't have the freedom to gripe or must become defensive to explain personal experiences from various facilities. I rely on all of you for your personal experiences (good,bad, and ugly) and it just boggles my mind when posters gets in a huff because another had a bad one at their favored place.

Respectfully,
Christine

[maxd]

... no disrespect intended Max.

Did I miss something?

... I get so pissy when I don't have the freedom to gripe or must become defensive to explain personal experiences from various facilities. ... it just boggles my mind when posters gets in a huff because another had a bad one at their favored place.

Umm, just a suggestion, but mightn't you be reading a bit too much into what's been said here? Who is in a huff? Who is cramping your freedoms? Again, thinking maybe I missed something. If you're referring to Repro's post, to me that just read as "chill, you'll get paid, I always do". How is that huffy or freedom cramping?

[Cleveland]

Did I miss something?



Umm, just a suggestion, but mightn't you be reading a bit too much into what's been said here? Who is in a huff? Who is cramping your freedoms? Again, thinking maybe I missed something. If you're referring to Repro's post, to me that just read as "chill, you'll get paid, I always do". How is that huffy or freedom cramping?

I think she mixed up her response and the "i do get it" is in reference to repro who posted "i don't get it." I think

[Cleveland]

Just a quick note: This thread is a prime example as to why posters like myself and nifty (yea i threw you in there) are so quick to defend an accredited casino. So many of these problems are easily understood AND solved by simply following the rules of the forum: Send pm to the casino rep (can also add email to the casino), wait reasonable amount of time, contact max, wait reasonable amount of time, if issue still not understood or resolved try one more round then post facts here.

Some of us wouldn't be so quick to cry "bs" if some weren't so quick to cry "foul."

Sorry I just woke up, might not be thinking clearly....hope this doesn't count as a thread derail

[SlotKing]

[derail]

I'm sorry, but I just had to laugh at this...

I work in the gaming industry (hore racing) and...

Edited for sp and punctuatuion

Now back to your regularly scheduled CW payments

[/derail]

CW has always been on the up and up when it comes to payments. Any business has things that go down or malfunction from time to time - it's just how machinery and software work. They will get things fixed and straighten things out... time is required to do these things though.

[chayton]

I think it's normal to have a few glitches on your first cashout at any casino. Hopefully samoas, you'll win another jackpot and the next cashout will be smooth and easy!

(lol@hore racing)