888 casino, spamming and begging for money

[HadEnouth]

Posting this on my g/f behalf. She signed up to 888 and she was given 8 free spins and they told her if she deposit she would be given a 20 more free spins in the chat window, anyway she told the guy she think about it, she was told she had 7 days to take offer up. She went on today and made a small deposit and played the money and bonus out. which went quick, I warned her about 888 as i had played there myself a few months back and never liked them, They have very tight slots. (and it was not same house hold just incase anyone wondering) I have my own place. anyway, she never recieved the free spins promissed, she contacted chat and they told her she had to deposit again to receive the free spins, she told them she already did, and they said they need her to deposit again threw chat to receive these free spins. Anyway, she had enouth of them and asked for her account closed because it was misleading what they had told her at the start, The guy host then cut the chat off, She was not happy when he done that, how rude can u get. Anyway, she contact them again and got threw to someone else and she asked for account closed.

She made the stupid mistake of using her main email address, she has gotten tons of spam mail from 888, and from other casinos. since signing up there.

I was happy in one way as i warned her and that will teach her to not listen to me, But i wanted to share the story here so members can be aware of how low 888 has got and how crooked they have become. They were begging for money left right and center, look at there casino when u sign up, and what happens when u go into the cashier. all helpful and nice when they want to help u deposit and soon as u tell them u r not happy and want account closed, they hang up on u.

advoid like the plague...

888 should be in the rogue pit. They are not honest or fair. misleading adverts in the mail box and lies told on the chat. and there games leave alot to be desired as to the payout. very verry very tight.

[maxd]

Calling a casino "scammers and liars" in your thread title is an obvious attempt to do them harm, which is not in the spirit of the Forum Rules.

Thread title changed to reflect what I understand is your real issue with them.

[Nifty29]

I was happy in one way as i warned her and that will teach her to not listen to me,

Nice. It's a wonder you let her out of the kitchen

Why didn't she create her own account and tell the story herself?

You are giving us second-hand information - is there any record of the chat? Maybe your girlfriend was being rude herself? CSR should be able to cut off a chat if they are being sworn at or insulted, but we don't know because she isn't here to tell us.

It is also a good lesson in always asking for promotion offers in writing. The previous CSR may well have said 'make sure you come to chat after you deposit to get your free spins', and your girlfriend missed it. Who knows? Some casinos will only award free spins before you start playing with the deposit, and will only award one promotion with one deposit (you said she also received a bonus on her deposit).

The SPAM is disgraceful I agree. You should report it to your ISP.

[HadEnouth]

Calling a casino "scammers and liars" in your thread title is an obvious attempt to do them harm, which is not in the spirit of the Forum Rules.

Thread title changed to reflect what I understand is your real issue with them.

I only said what is true. They lied and gived false information and then tried to act like my g/f was stupid.

They are scammers in my eyes, That is my Opinion...

[HadEnouth]

Nice. It's a wonder you let her out of the kitchen

Why didn't she create her own account and tell the story herself?

You are giving us second-hand information - is there any record of the chat? Maybe your girlfriend was being rude herself? CSR should be able to cut off a chat if they are being sworn at or insulted, but we don't know because she isn't here to tell us.

It is also a good lesson in always asking for promotion offers in writing. The previous CSR may well have said 'make sure you come to chat after you deposit to get your free spins', and your girlfriend missed it. Who knows? Some casinos will only award free spins before you start playing with the deposit, and will only award one promotion with one deposit (you said she also received a bonus on her deposit).

The SPAM is disgraceful I agree. You should report it to your ISP.

Becasue i use the forum and she dont and i decided to post the info, She did not. Only posted the info so people can be ware of the tricks this casino uses. A heads up for other people if they decide to play there to be aware.

The only thing she said that could be concidered rude, Was they are dishonest and tricksters. But only when she typed she wanted account closed was the chat hang up.

When she first signed up, she was gived 8 free spins, Then after the 8 free spins a chat window pop up and says click here to claim your winning and other free spins and bonus.

The guy in chat says soon as she made a deposit she would recieve a bonus match and 20 more free spins. and she said she would think about it, he said she had 7 days before offer was no longer available. She then decided to give them a try even thou i had told her not to waste her time. this was within 5 days. She got the deposit match and she went ahead and played the money threw. then contacted support to see were the free spins was.

They said she was supposed to click on the chat window and make the deposit whille in chat before they could add free spins. Funny how the guy she talked to on the day of sign up never said this to her. He said soon as she deposited, it would auto be added.

Anyway, They said deposit now and we will add your free spin, She told them she already deposit and so why cant they just not add them now as that was the information she was told. They just repeated the same stupid line over and over, deposit now and we will add them knowing fine rightly the offer is on first deposit only. She already made first depost and yet they were asking her to deposit again to get the free spins, which would void any wins if she ever managed to get any wins with there tight ass casino.

And if they could act like this and not give the simple free spins which was not every line on the slot also, God knows what they be like if she did win something and wanted to withdraw, They cant honor their own offers and pull every stop out of the book not to give it and offer a offer knowing fine righting that would void wins. The free spin was on first deposit only and they knew she made the first deposit and want her to deposit again to get them, we all know what rubbish they would have pulled if she won big.

[maxd]

I only said what is true. ...

No offense intended. None taken I hope.

[Rhyzz]

Begging for money is probably a bit harsh for a business that turns over a few billion a year. They're an online Casino, they're bound to encourage you to deposit.

Don't know about the free spins thing, I'd just send them an email asking for a full explanation, Live Chat means you deal with first line support who often don't fully understand the mechanics of a promotion and have no decision making ability when it comes to common sense.

As for the spam - yes, they do like the send button, but just unsubscribe or report it as spam, they will soon learn to cool it when their deliverability drops

[Casinomeister]

888.com is in the baptism by fire section here:
http://www.casinomeister.com/accredi...sinos.php#fire

Has anyone notified the rep about this thread?
http://www.casinomeister.com/forums/...rachel888.html

Rachel should know what's up.

[rainmaker]

It would be interesting if the rep from 888 would give a comment here. My feeling is that there is more to the story than we have heard.

I just think that people lose some reliability when they are clearly "angry" and uses words like "scammers and liars".

For example, if a customer contacts the CS with a very bad attitude, then he or she is difficult to handle. And misunderstandings might happens.

[Rachel888]

Hi There HadEnouth,

Can you please have your girlfriend contact me through one of the contact methods on my profile. I will try my best to help and see what the issue was. I'm sorry you feel this way about 888, but from the sound of it there was some miscommunication.

In regards to the spam, we were once bad with the spamming but have now changed. I can assure that the emails that were sent were not spammy, they were only the regular conversion emails that every other casino will send if you have not deposited, that's how online casinos work.

Again I will be more than happy to try and help your girlfriend out, but I will need to speak with her and not anyone else on her behalf.

Kind Regards,
Rachel